Alexandra Maes

Ethnography at Club Med Jobs - Europe, Africa & Middle East
Lives in Paris, France

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About me

Dear Sir or Madam,

Being interested by Hospitality since my youngest age, i am currently making my dream comes true!
After making my 4th Year in the Institut Paul Bocuse in Lyon, in Strategic-Meeting and Event Management, I am currently studiing the International Hospitality Management in MSc (Master of Science) with Paul Bocuse Institut & EMLyon Business School. This year is divided in 3 campus, 3 Months in Lyon, 3 months in Paris and 5 weeks in Las Vegas (with UNLV Harrah college of Hospitality).

In order to be graduated, i need to realize an six-month internship minimum in Guest-relation - Conciergerie from July 2020.

Experience

1 year

  • Ethnography

    Club Med Jobs - Europe, Africa & Middle East - L'Alpe d'Huez, Huez, France

    Other
    January 2020 - January 2020 · 1 month

    Observing customer on field Making daily information report and analyze the customer experience

  • Agent polyvalent

    CookSound Festival - Forcalquier, France

    F&B service
    July 2019 - July 2019 · 1 month

    Volunteerism (4 Days) Set Up tables, Cooking and welcoming customers during a Sustainable Music Festival. There were around 1000 customers a Day.

  • Concierge Intern

    Terre Blanche Hotel Spa Golf Resort - Tourrettes, France

    Concierge
    April 2018 - September 2018 · 6 months

    Flexibility and ease to adapt daily work organization in order to cope with growing customer demands Strong listening skills and anticipation of client’s needs to deliver more than the expected service Creativity to ensure an unforgettable experience for the customer.

  • Marketing Internship

    Renaissance Aix en Provence - Aix-en-Provence, France

    Marketing
    May 2017 - July 2017 · 3 months

    Communication: Visual creation on Social Media / Newsletters Commercial: Commercial leads with seminar groups (phoning, mailing) Event: Implementation and participation (menu design, guest list, helping decoration…) / Reception and welcome customers

  • Salesperson

    cosmoparis - Lyon, France

    Sales
    January 2016 - January 2016 · 1 month

    Customer reception and advice Merchandising

Education

  • MSc International Hospitality Management

    EMLYON Business School - Écully, France

    September 2019 - June 2020

    Lyon - Paris - Las Vegas (UNLV Harrah College of Hospitality)

  • Strategic Meeting & Event Management

    Institut Lyfe (Ex-Institut Paul Bocuse) [ THE-ICE ] - Écully, France

    January 2019 - August 2019

  • Marketing & Management in Luxury, Fashion & Design

    ISEFAC BACHELOR - Lyon, France

    September 2015 - April 2018

Languages

3 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Limited working

Personal information

Nationalities

  • French

Connections
Diane Piganiol
Assistant Front Office Manager at Hilton Amsterdam Airport Schiphol
Following
Karisma Hotels and Resorts
Karisma Hotels and Resorts
Quintana Roo, Mexico
Relais & Châteaux Sofitel Los Angeles
Sofitel Los Angeles
Los Angeles, CA, United States
Other members
Romane Vachon
Aix-en-Provence, France
Luca Laudando
Milan, Italy
Luca Laudando
Pavia, Italy
Hélène Faury
Paris, France
Melissa SMITH
Paris, France
View more
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