Alexia Soria Rosso

Alexia Soria Rosso

Steward at Adecco-FCB
Lives in Barcelona, Spain

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Experience

2 years and 5 months

  • Steward

    Adecco-FCB - Barcelona, Spain

    Customer Service
    May 2017 - Now · 2 years and 5 months

    Apoyo durante los partidos, atención al espectador. Helping the attendees of the football games and other events at the Camp Nou.

  • Hostess at Gastech

    Expertus - Barcelona, Spain

    Events
    September 2018 - September 2018 · 1 month

    Azafata en un stand del congreso Gastech durante los días 17,18,19 y 20 de Septiembre de 2018.

  • Internship at Hotel España

    Hotel España - Barcelona, Spain

    Front Office reception
    July 2018 - September 2018 · 3 months

    - Atender al cliente antes de su llegada (reservas, solicitud de información previa, check-in, etc.) - Atender al cliente durante su estancia (entrega mensajes, servicio despertador, gestión de quejas y sugerencias, servicio de caja fuerte, reserva de entradas, etc.) -Atender al cliente en su salida (check-out, reserva de taxi, etc.) -Responder a las peticiones de información que formulen los clientes. -Informar y asesorar de los servicios turísticos. -Uso de una central telefónica, haciendo y recibiendo llamadas, conectando las mismas con las diferentes extensiones. -Coordinar con demás departamentos cualquier necesidad.

  • Infopoint member at Fira Hestelco & Alimentaria

    Expertus - Barcelona, Spain

    Customer Service
    April 2018 - April 2018 · 1 month

    Infopoint en feria alimentaria y hostelco, ayudar y guiar a los asistentes de la feria.

  • Hostess at the port of Barcelona

    Expertus - Barcelona, Spain

    Customer Service
    April 2018 - April 2018 · 1 month

    Ayuda con las maletas, etiquetación, ayuda a los pasajeros del Symphony of the seas.

  • Hostess at Mobile World Congress

    Expertus - Barcelona, Spain

    Customer Service
    February 2018 - March 2018 · 2 months

  • Internship at Hotel Royal Ramblas

    Hotel Royal Ramblas - Barcelona, Spain

    Front Office reception
    June 2017 - September 2017 · 4 months

    Prácticas en la recepción del hotel, y apoyo al personal de desayunos. Atención telefónica y atención personalizada al cliente. Check ins y check outs etc

Education

Languages

4 languages

  • Catalan

    Native or fluent

  • Spanish

    Native or fluent

  • English

    Full professional

  • Italian

    Limited working

Personal information

Nationalities

  • Spanish

Skills

7 skills

  • Customer friendly
  • Effective teamwork
  • Good customer care
  • High responsibility
  • Humble
  • Self-motivated, proactive
  • Smiley and friendly

Additional Information

1 information shared

  • Amadeus

    I have studied the subject in the university and I have acquired a degree as I have received the training of the program, the course of Reserves and air fares

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