Alexios Zafolias

Reservationist and Receptionist at RIVER PARK LEISURE LIMITED
Lives in London, United Kingdom
over 6 months ago

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An experienced reservationist, receptionist and revenue controller, which is capable enough to manage and prioritize multiple tasks, as well as to provide high level of customer service. Cooperative and adept team worker.

Experience

  • Reservationist and Receptionist

    RIVER PARK LEISURE LIMITED - London, United Kingdom

    Front Office reception
    May 2018 - Now · 9 months

    Dealing with online, walk-in and phone bookings. Completing procedures when guests arrive and leave. Cash/card handling, preparing bills, filing and checking floats. General office duties, including correspondence, emails, filing and switchboard. Knowledge and up-selling of hotel facilities, packages and offers. Dealing with special requests and complaints from the clients. Answering questions on the phone and on the front office desk.

  • Night Auditor, Receptionist and Bartender

    QM Hotel Holding BV - London, United Kingdom

    Front Office reception
    October 2017 - April 2018 · 7 months

    Run the Night Audit. Make sure that every guest pays correct price for goods and hotel rooms. Go through the arrivals list and charge no show and cancellation fees. Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving snacks and drinks. Assessing reception and bar customers’ needs and preferences and making recommendations. Fill up shelf and fridges with F&B and merchandise. Clean bar area and waste handling.

  • Revenue Controller and Bookeeping Assistant

    Attikos Ouranos Corporation - Athens, Greece

    Finance/Accounting
    October 2016 - September 2017 · 12 months

    Revenue control of various departments of the hotel, Sending electronically hotel invoices to the clients, Control of the Stationery Warehouse. Entry of third-party general accounting records, Registration and tracking of commercial management records, Agreement of customer accounts and general accountancy cards, Bank accounts agreement, Entry into the information service system of the Ministry of Labor.

  • Receptionist and Night Receptionist and Night Receptionist

    Attikos Ouranos Corporation - Athens, Greece

    Front Office reception
    October 2014 - October 2016 · 2 years and 1 month

    Dealing with bookings, Completing procedures when guests arrive and leave, Choosing rooms and handing out keys, Preparing bills and taking payments, Taking and passing on messages to guests, Dealing with special requests from the clients (for example theater tickets, restaurant proposals and daily trips), Answering questions on the phone and on the Reception Desk, Dealing with complaints or problems and performing night-auditor duties two times a week.

Education

  • Political Studies and Public Administration

    National & Kapodistrian University of Athens - Athens, Greece

    January 2011 - March 2016

    Bachelor of Arts

  • GCSE

    Educational Institute Geitona - Athens, Greece

    September 2001 - June 2009

    School Diploma

Languages

  • Greek
    Native or fluent
    100%
  • English
    Professional working
    60%
  • German
    Notions
    20%
  • French
    Notions
    20%
Following
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