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An experienced reservationist, receptionist and revenue controller, which is capable enough to manage and prioritize multiple tasks, as well as to provide high level of customer service. Cooperative and adept team worker.
Reservationist and Receptionist
RIVER PARK LEISURE LIMITED - London, United KingdomFront Office receptionMay 2018 - Now · 9 months
Dealing with online, walk-in and phone bookings. Completing procedures when guests arrive and leave. Cash/card handling, preparing bills, filing and checking floats. General office duties, including correspondence, emails, filing and switchboard. Knowledge and up-selling of hotel facilities, packages and offers. Dealing with special requests and complaints from the clients. Answering questions on the phone and on the front office desk.
Night Auditor, Receptionist and Bartender
QM Hotel Holding BV - London, United KingdomFront Office receptionOctober 2017 - April 2018 · 7 months
Run the Night Audit. Make sure that every guest pays correct price for goods and hotel rooms. Go through the arrivals list and charge no show and cancellation fees. Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving snacks and drinks. Assessing reception and bar customers’ needs and preferences and making recommendations. Fill up shelf and fridges with F&B and merchandise. Clean bar area and waste handling.
Revenue Controller and Bookeeping Assistant
Attikos Ouranos Corporation - Athens, GreeceFinance/AccountingOctober 2016 - September 2017 · 12 months
Revenue control of various departments of the hotel, Sending electronically hotel invoices to the clients, Control of the Stationery Warehouse. Entry of third-party general accounting records, Registration and tracking of commercial management records, Agreement of customer accounts and general accountancy cards, Bank accounts agreement, Entry into the information service system of the Ministry of Labor.
Receptionist and Night Receptionist and Night Receptionist
Attikos Ouranos Corporation - Athens, GreeceFront Office receptionOctober 2014 - October 2016 · 2 years and 1 month
Dealing with bookings, Completing procedures when guests arrive and leave, Choosing rooms and handing out keys, Preparing bills and taking payments, Taking and passing on messages to guests, Dealing with special requests from the clients (for example theater tickets, restaurant proposals and daily trips), Answering questions on the phone and on the Reception Desk, Dealing with complaints or problems and performing night-auditor duties two times a week.
Political Studies and Public Administration
National & Kapodistrian University of Athens - Athens, GreeceJanuary 2011 - March 2016
Bachelor of Arts
Educational Institute Geitona - Athens, GreeceSeptember 2001 - June 2009
GreekNative or fluent100%