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The combination of smart work, keeping up with the latest tools and learning something new every day to polish the skills which are used to keep a team strong, motivated and gain the loyalty of every individual guest by meeting and exceeding their satisfaction levels, expectations and standards are the key to my success.
The working experience in different parts of the global village with tailored strategies for the region has always helped me polishing my skills and implement new ideas every day. Feeling proud on what I love to do the most have always kept me ahead where ever I have worked. Keeping just balanced attitude of authority and responsibility to keep the team motivated and make them feel proud on what they do, setting up goals for every individual and guide and teach them to the aim and giving them training to make decision with the right attitude has always been a key to having a great team.
Keeping real worlds prospective that every investment is done to gain profit, have always worked on minimizing the cost and increasing the revenue and keep limits within the budget at the same time adding human elements to gain the trust of the people we serve. With all the ingredients in hand, experimenting and learning every day to improve the services and standards and setting up higher goals for me and my team have always kept me different from others.
From front of the house guest services, complaint handling and guest connection, guest relations, butler services to back of the house hiring and training the team, guidance and support, tailored goals for every individual of the team, promoting take charge attitude with the feel of ownership and pride, keeping them motivated to work as team and understanding financials, reports, budgets, cost, correspondences and strong follow ups, compliance with the Brand's Standard and SOPs are some of fields of experiences.
6 years and 4 months
Director Of Rooms (Officiating Hotel Manager) Holiday Inn Express
Holiday Inn Express Dubai - Dubai, United Arab EmiratesAdministration & GeneralFebruary 2017 - Now · 2 years and 4 months
Front Office Manager
Holiday Inn Express - Dubai - Dubai, United Arab EmiratesFront Office receptionMarch 2013 - February 2017 · 4 years
American Hotel & Lodging Educational InstituteMarch 2016 - March 2017
Native or fluent
Native or fluent
- Financial Reporting
- Guest Services
- Revenue Analysis
- Revenue Managment
- Team Bulding
- Training Plan