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Focused and experienced hospitality professional, who is driven to deliver divisional and corporate goals
Track record of effectively leading and managing teams in the rooms division of the hotel to increase customer satisfaction
Analytical in approach to problem solving and in forming strategies that deliver process-improvement, positive change, colleague satisfaction and financial results for the stakeholders
Jumeirah Group / Jumeirah Hotels & Resorts - Dubai, United Arab EmiratesOtherApril 2017 - Now · 1 year and 9 months
Jumeirah Beach Hotel
Assistant Guest Services Manager
Jumeirah Group / Jumeirah Hotels & Resorts - Dubai, United Arab EmiratesOtherFebruary 2014 - March 2017 · 3 years and 2 months
To assist the Reception Manager in supervising the front desk (Reception) operation and communication To assist in maintaining and/or developing agreed operating procedures relating to Guest Services and to ensure that Guest service colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures Manuals To make sure all arrivals guest are served welcome drinks and towels on arrival. To set a high example to colleagues in terms of punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the management and interdepartmental co-operation Handling All CSI guest feedback and correspondence Preparing the guest service roster Conduct Quarterly and yearly appraisals Ensure that all current promotional and or activity information is communicated to the team