Ali Nizzami

Ali Nizzami

Customer Service Consultant at New Hope Management
Lives in Lahore, Pakistan
over 6 months ago

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Ali is an experienced and highly energetic candidate who is able to drive profitability improvement through strategic growth, waste elimination, and quality enhancement. He has a long track record of successfully directing the execution of tactical operating plans. He has a positive attitude and a passion for service delivery, both traits which encourage him to continually review customer needs, identify any business development opportunities and create new products to meet these needs.


  • Customer Service Consultant

    New Hope Management - Lahore, Pakistan

    Customer Service
    July 2017 - October 2018 · 1 year and 4 months

    • Managed accounts to control flow through and to achieve the targeted delinquencies and recoveries; • Assisted to negotiate for settlement / installment plan and handle difficult customers;

  • Event Organizer & Venue Operator - (INTERNSHIP)

    PAKISTAN EXPO CENTRE (PVT.) LTD - Lahore, Pakistan

    April 2017 - June 2017 · 3 months

    • Manage a team of 27 people and coordinate suppliers and all event logistics • Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget;

  • Information & Services Assistant – (CONSULTANT)

    BRITISH COUNCIL - Lahore, Pakistan

    June 2016 - January 2017 · 8 months

    • Assisting to run the operations in an effective manner according to the standards required by the British Council; • Handling all the promotional event of new library project (Movie screening, workshops, concerts, comedy nights, storytelling, counseling session etc)

  • Invigilator

    British Council - Lahore, Pakistan

    April 2015 - June 2018 · 3 years and 3 months

    • Administrated and delivered the Cambridge exams events, • Invigilated during examinations, dealing with queries raised by candidates and • Handled the examination irregularities in accordance with strict procedures;

  • Team Leader Sales & Event Production


    Sales & Marketing
    November 2014 - February 2016 · 1 year and 4 months

    Worked as a B2B Events, Conferences, Summits and Exhibitions Business Development, Planning and Production. Successfully worked and delivered 9 worldwide events. • Proposed new ideas to improve the event planning and implementation process. • Presented the product or service in a structured professional way to C-Level Executives.


    Self-Employed - Lahore, Pakistan

    January 2013 - July 2018 · 5 years and 7 months

    Source for new leads Manage marketing and communications functions, overseeing budget. Direct brand management, PR, media relations, corporate positioning, product launches, advertising, sales collateral concert and trade show marketing. B2B sales, customer service relations, direct sales marketing, telemarketing, Organized sponsored events, and promotional media Marketing Consultation Worked with corporate organization and individuals on their events from conceptualization to budget to events execution Handled multiple facets of event planning such as research for different venues, budget management, contract negotiation, staff training, event promotion, and outcome reporting Events delivered for Sports (Judo Championship, MMA), Guinness World Record Events, Entertainment (Fashion Shows), NGO (fund raising events), Career Counseling / Personal Development events for youth, etc…


  • Master in Public Administration

    University of the Punjab - Hospitality and Tourism Management - Lahore, Pakistan

    October 2012 - May 2015

  • Bachelor of Commerce (Hons.)

    University of the Punjab - Hospitality and Tourism Management - Lahore, Pakistan

    September 2007 - September 2011


  • English
    Full professional


  • B2B
  • B2C
  • Creativity and innovation
  • Effective teamwork
  • Flexibility
  • Good communication
  • Great customer service
  • Great Multi-tasking skill
  • Hosting events
  • Marketing
  • Microsoft office skills
  • Sales
  • Special events
  • Time management
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