Ali Qasim Syed

Ali Qasim Syed

Chief Concierge/Duty Manager at Sofitel Dubai Jumeirah Beach
Lives in Dubai, United Arab Emirates

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About me

To qualitatively accomplish organizational goals with the combination of experience, performance, teamwork and initiative and to diversify my talents with the tremendous challenge that professional career offers.

Experience

15 years and 4 months

  • Chief Concierge/Duty Manager

    Sofitel Dubai Jumeirah Beach - Dubai, United Arab Emirates

    Concierge
    November 2018 - October 2020 · 2 years

     Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services. Keep accurate records of all arrangements made. Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein. Coordinate/promote activity reports to track reservation bookings.  Process and notify guests of receipt of facsimiles, mail, messages, and packages. Assist guests in the sending of facsimiles, mail, messages, and packages. Maintain a stamp bank with domestic and international postage for guest purchase.  Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions. Maintain a current resume book related to conventions, meetings, and special events held in the hotel and the city.  Address any problems and unusual situations; follow through until resolved.  Train concierge staff in established programs and procedures accordingly hotel brand standards and Les Clef d’Or.  Maintain schedules and payrolls in order to maximize profits.  Maintain close communication with all departments.  Act as a liaison with the tour desk (operator) to ensure guest satisfaction and provide information to guests.  Act as a Duty Manger when required/assigned.

  • Chief Concierge/Duty Manager

    Rixos Hotels - Dubai, United Arab Emirates

    Concierge
    March 2017 - October 2018 · 1 year and 9 months

     Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure as per Hotel Polices and Les Clef d’Or.  Maintain effective communication with all related departments to ensure smooth service delivery.  Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times.  Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.  Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout.  Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.  Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times.  Handling the complete fleet of hotel transport and ensuing the monthly budget is achieved.  Handling the outsourced valet parking team ensuring they follow the hotel standards.  Assisting the Training department of the hotel for the hotel product knowledge quiz and different trainings.  Assisting the Front office Manager in recruiting the right talent and coaching the whole front office associates.

  • Chief Concierge/Duty Manager

    JA Resorts & Hotels - Dubai, United Arab Emirates

    Concierge
    December 2012 - March 2017 · 4 years and 4 months

     Active Member of Les Clef d’Or UAE  Conducts daily briefing for section supervisors, highlights VIP arrivals, reviews meetings and banquet functions for the day, reviews positive and negative guest comments received, informs associates on room status situation.  Conducts Front Office meetings on a regular basis. Highlights observations in service areas for further improvement.  Resolves conflicts and/or problems existing in the department.  Relays relevant feedback to appropriate department for action.  Observes Front Office operations to ensure authorized policies and procedures are being applied and followed by the Service Associates.  To act as a representative of the Management when dealing with guest complaints or to help out if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.  To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and recording.  Organize department’s events.  In-Charge

  • Assistant Chief Concierge/Duty Manager

    Bonnington Jumeirah Lakes Towers - Dubai, United Arab Emirates

    Concierge
    September 2009 - September 2012 · 3 years and 1 month

     Conducts daily briefing for section supervisors, highlights VIP arrivals, reviews meetings and banquet functions for the day, reviews positive and negative guest comments received, informs associates on room status situation.  Conducts Front Office meetings on a regular basis. Highlights observations in service areas for further improvement.  Resolves conflicts and/or problems existing in the department.  Relays relevant feedback to appropriate department for action.  Observes Front Office operations to ensure authorized policies and procedures are being applied and followed by the Service Associates.  To act as a representative of the Management when dealing with guest complaints or to help out if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.  To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and recording.  Organize department’s events.  In-Charge of Daily Hotel operation especially i

  • Concierge Shift in charge

    The H Hotel - Dubai, United Arab Emirates

    Concierge
    January 2008 - October 2009 · 1 year and 10 months

     Shift in charge of Airport reprensititives, Bellboys, doormen, valets (Team of 50 associates).  Full concierge set up, SOP’s, training and operation duties.  Full transportation support, limousine fleet (Rolls Royce, Bentley and Benz).  VIPs assistance, providing clef d’or standards for all VIP clients.  Providing client with wide range of VIP services, privileged network.  Assisting management with Top VIPs visit and officials.  Assisting event team, with full valet and transportation support.  Coordinating with butler services to provide high standard services.  Ensure that all record sheets and logbooks are maintained and filled accurately.  Carry out appraisals and bi monthly feedback for all the concierge staff.  Up sell and promote the concierge and the hotel facilities.  Providing a unique and dedicated Concierge service (which includes Pre Arrival Arrangements for guests).  Close link with airport services.  Taking Guest safari, restaurants bookings.  Airline ticketing and reconfirmat

  • Concierge

    Le Royal Meridein Beach Resort & Spa - Dubai, United Arab Emirates

    Concierge
    May 2005 - December 2007 · 2 years and 8 months

     Establishing training, Preparing and attending colleague’s performance.  Assisting all guest queries in a polite, welcoming and professional manner.  Assisting a high profile clientele with all required arrangement from restaurant bookings, airlines, and worldwide bookings.  Supervise and coordinate the delivery of messages, faxes, newspaper, luggage, couriers.  Identify training needs, carry out training  Guest focus.  Guest transport handling.  Set an example for all the bellattendent and guest services executive with regards to punctuality, grooming, courtesy, attitude, teamwork guest relations and following of policies and procedures.

Education

  • Punjab University

    January 2001 - January 2004

Languages

4 languages

  • Urdu

    Native or fluent

  • English

    Full professional

  • Arabic

    Professional working

  • Hindi

    Professional working

Personal information

Nationalities

  • Pakistani

Date of birth

January 22nd 1982

Skills

2 skills

  • Customer Care
  • Problemsolving
Connections
Abdullah Ibrahim
Reservations Agent at Rixos Saadiyat Abu Dhabi
Maneesh Vijayakumaran
Director of Food and Beverage at Sheraton Grand - Marriott International
Following
Jannah Hotels & Resorts
Jannah Hotels & Resorts
Abu Dhabi, United Arab Emirates
BULGARI Resort & Residences Dubai
BULGARI Resort & Residences Dubai
Dubai, United Arab Emirates
Burj Al Arab - Jumeirah Group
Burj Al Arab - Jumeirah Group
Dubai, United Arab Emirates
Other members
Saniya Khanum
Dubai, United Arab Emirates
Baran Bekmez
Dubai, United Arab Emirates
Joseph Robi
Dubai, United Arab Emirates
Traiteur Foochs
Dubai, United Arab Emirates
Noel Agarin
Dubai, United Arab Emirates
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