Join Hosco and view Ali Qasim's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
About me
To qualitatively accomplish organizational goals with the combination of experience, performance, teamwork and initiative and to diversify my talents with the tremendous challenge that professional career offers.
Experience
15 years and 4 months
-
Chief Concierge/Duty Manager
Sofitel Dubai Jumeirah Beach - Dubai, United Arab Emirates
ConciergeNovember 2018 - October 2020 · 2 years Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services. Keep accurate records of all arrangements made. Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein. Coordinate/promote activity reports to track reservation bookings. Process and notify guests of receipt of facsimiles, mail, messages, and packages. Assist guests in the sending of facsimiles, mail, messages, and packages. Maintain a stamp bank with domestic and international postage for guest purchase. Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions. Maintain a current resume book related to conventions, meetings, and special events held in the hotel and the city. Address any problems and unusual situations; follow through until resolved. Train concierge staff in established programs and procedures accordingly hotel brand standards and Les Clef d’Or. Maintain schedules and payrolls in order to maximize profits. Maintain close communication with all departments. Act as a liaison with the tour desk (operator) to ensure guest satisfaction and provide information to guests. Act as a Duty Manger when required/assigned.
-
Chief Concierge/Duty Manager
Rixos Hotels - Dubai, United Arab Emirates
ConciergeMarch 2017 - October 2018 · 1 year and 9 months Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure as per Hotel Polices and Les Clef d’Or. Maintain effective communication with all related departments to ensure smooth service delivery. Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times. Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries. Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout. Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way. Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times. Handling the complete fleet of hotel transport and ensuing the monthly budget is achieved. Handling the outsourced valet parking team ensuring they follow the hotel standards. Assisting the Training department of the hotel for the hotel product knowledge quiz and different trainings. Assisting the Front office Manager in recruiting the right talent and coaching the whole front office associates.
-
Chief Concierge/Duty Manager
JA Resorts & Hotels - Dubai, United Arab Emirates
ConciergeDecember 2012 - March 2017 · 4 years and 4 months Active Member of Les Clef d’Or UAE Conducts daily briefing for section supervisors, highlights VIP arrivals, reviews meetings and banquet functions for the day, reviews positive and negative guest comments received, informs associates on room status situation. Conducts Front Office meetings on a regular basis. Highlights observations in service areas for further improvement. Resolves conflicts and/or problems existing in the department. Relays relevant feedback to appropriate department for action. Observes Front Office operations to ensure authorized policies and procedures are being applied and followed by the Service Associates. To act as a representative of the Management when dealing with guest complaints or to help out if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own. To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and recording. Organize department’s events. In-Charge
-
Assistant Chief Concierge/Duty Manager
Bonnington Jumeirah Lakes Towers - Dubai, United Arab Emirates
ConciergeSeptember 2009 - September 2012 · 3 years and 1 month Conducts daily briefing for section supervisors, highlights VIP arrivals, reviews meetings and banquet functions for the day, reviews positive and negative guest comments received, informs associates on room status situation. Conducts Front Office meetings on a regular basis. Highlights observations in service areas for further improvement. Resolves conflicts and/or problems existing in the department. Relays relevant feedback to appropriate department for action. Observes Front Office operations to ensure authorized policies and procedures are being applied and followed by the Service Associates. To act as a representative of the Management when dealing with guest complaints or to help out if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own. To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and recording. Organize department’s events. In-Charge of Daily Hotel operation especially i
-
Concierge Shift in charge
The H Hotel - Dubai, United Arab Emirates
ConciergeJanuary 2008 - October 2009 · 1 year and 10 months Shift in charge of Airport reprensititives, Bellboys, doormen, valets (Team of 50 associates). Full concierge set up, SOP’s, training and operation duties. Full transportation support, limousine fleet (Rolls Royce, Bentley and Benz). VIPs assistance, providing clef d’or standards for all VIP clients. Providing client with wide range of VIP services, privileged network. Assisting management with Top VIPs visit and officials. Assisting event team, with full valet and transportation support. Coordinating with butler services to provide high standard services. Ensure that all record sheets and logbooks are maintained and filled accurately. Carry out appraisals and bi monthly feedback for all the concierge staff. Up sell and promote the concierge and the hotel facilities. Providing a unique and dedicated Concierge service (which includes Pre Arrival Arrangements for guests). Close link with airport services. Taking Guest safari, restaurants bookings. Airline ticketing and reconfirmat
-
Concierge
Le Royal Meridein Beach Resort & Spa - Dubai, United Arab Emirates
ConciergeMay 2005 - December 2007 · 2 years and 8 months Establishing training, Preparing and attending colleague’s performance. Assisting all guest queries in a polite, welcoming and professional manner. Assisting a high profile clientele with all required arrangement from restaurant bookings, airlines, and worldwide bookings. Supervise and coordinate the delivery of messages, faxes, newspaper, luggage, couriers. Identify training needs, carry out training Guest focus. Guest transport handling. Set an example for all the bellattendent and guest services executive with regards to punctuality, grooming, courtesy, attitude, teamwork guest relations and following of policies and procedures.
Education
-
Punjab University
January 2001 - January 2004
Languages
4 languages
-
Urdu
Native or fluent
-
English
Full professional
-
Arabic
Professional working
-
Hindi
Professional working
Personal information
Nationalities
-
Pakistani
Date of birth
January 22nd 1982
Skills
2 skills
- Customer Care
- Problemsolving
We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.
We’ve added the following information to your profile:
- Current location
- Profile summary
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
- Date of birth
- Driving License
- Phone Number
Take a moment to look at your supercharged profile!
We couldn’t update your profile using your CV.
We couldn’t update your profile. However, your CV has been saved.
There was an error uploading your CV.
Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.