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Concierge in the luxury hotel industry since 2013 and member of Les Clefs d'Or since 2016.
Four Seasons Hotel George V - Paris, FranceFront Office conciergeApril 2013 - Now · 5 years and 8 months
Concierge / Front Desk agent
Hotel Marignan - Paris, FranceFront Office receptionOctober 2012 - April 2013 · 7 months
Four Seasons Hotel George V - Paris, FranceBack OfficeApril 2012 - September 2012 · 6 months
Four Seasons Hotel George V - Paris, FranceBack OfficeJune 2011 - September 2011 · 4 months
Front desk intern
Hilton Brussels City - Brussels, BelgiumFront Office receptionMay 2010 - September 2010 · 5 months
International Concierge School - Paris, FranceOctober 2011 - June 2012
Education in hotel and private concierge service
Higher National Diploma
Hospitality school Alexandres Duma - Strasbourg, FranceAugust 2008 - June 2011
Higher National Diploma in hospitality management.
FrenchNative or fluent100%
- Complaints Handling
- Customer Experience
- Guest recognition
- Guest relation
- Strong guest care
- Team work