Alice Gandon

Duty Manager & Front Office Shift Leader at Hyatt Regency Nice Palais de la Méditerranée
Lives in Nice, France
over 6 months ago

Join Hosco and view Alice's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Experience

  • Duty Manager & Front Office Shift Leader

    Hyatt Regency Nice Palais de la Méditerranée - Nice, France

    Front Office reception
    March 2016 - September 2017

    o Duty Manager missions: Acted as the first point of contact for staff from all departments and guests in the hotel during the shift. Handling guests’ complaints and internal issues. o FO shift leader missions: Supervised Front Office operations and helped the team (check-in/check-out, guest billing, same day booking, no-show, upsell, room allocation…)

  • Assistant Operations Director

    Dream Castle Hotel Disneyland Pat - Paris, France

    Management
    July 2015 - January 2016

    o Guest related missions: Handled customer complaints, prepared and follow-up VIPs’ stay, ensure the team prioritizes guest satisfaction and quality delivery, whilst adhering and complying with the hotel standards o Quality related missions: Analyzed Net Promoter Score on TrustYou and elaborated monthly reports with proposition to improve it. Organized bimonthly quality meetings with all department managers o Duty Manager missions: Acted as the first point of contact for staff from all departments and guests in the hotel during the shift. Handling guests’ complaints and internal issues.

Education

  • Master Degree in Tourism Management

    EM Strasbourg Business Sch - Strasbourg, France

    September 2016 - September 2017

  • Undergraduate degree in Business Administration

    Macquarie University - Sydney, Australia

    July 2014 - July 2015

  • Bachelor of Business Studies

    EM Strasbourg Business School - Strasbourg, France

    September 2013 - June 2014

  • TWO-YEARS DEGREE OF BUSINESS ADMINISTRATION

    IUT de NANTES - Nantes, France

    September 2012 - June 2013

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%

Skills

  • Duty manager
  • Excellent front of house
  • Front office reception
  • High quality service
  • Improvement and quality
  • Luxury
Following
Beau-Rivage Palace Lausanne
Lausanne, Switzerland
Hotel Arts Barcelona
Barcelona, Spain
Other members
Alice Gandon
Nice, France
Marine SGARBI
Nice, France
Bérangère Decombe
Marseille, France
Christophe Ferir
Juan-les-Pins, Antibes, France
Christell Hernandez
Marseille, France
View 243921 members