Alicia Celada

Alicia Celada

Front Desk Supervisor at OD Barcelona New Opening 2017
Lives in Barcelona, Spain
over 6 months ago

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• Creative and innovative thinker for project development and managerial approaches, strong communication skills within a team and clients
• Highly motivated, strong team player, active learner, persistent and problem solver
• Seeking new opportunities in the field of hospitality

Experience

  • Front Desk Supervisor

    OD Barcelona New Opening 2017 - Barcelona, Spain

    Front Office reception
    August 2017 - Now · 1 year and 6 months

  • Operations Manager

    Placement International - Barcelona, Spain

    Human Resources
    July 2016 - July 2017 · 1 year and 1 month

    • Management and supervision of all operations of the European offices • Team coordination and departments’ organization and supervision • Coordination of tasks and meetings • Coordination and preparation of Career Fairs in hospitality partner schools throughout the world • Creation of processes and SOP’s • J1, J2 and TN Visa processes and relationship with visa sponsors • Interview and selection of new team members • Oversee training and feedback of new employees and interns • Creation and revision of a personalized website and CRM • Team coaching and motivation • Company’s strategic development

  • General Manager

    The Wittmore - Barcelona, Spain

    Management
    January 2016 - June 2016 · 6 months

    • Management of all the pre-opening and opening of a 22 room hotel and 85 seat Restaurant (Witty) • Configuration and introduction of Protel and Selz PMS • Creation of all hotel departments, SOP’s and internal manuals development and introduction • Development of the recruitment program • Recruitment of 42 team members (including 5 department supervisors) • Suppliers search and contracts establishment in all departments • Selection of all hotel amenities • Employees training development • Implementation of marketing and distribution strategies • Follow up of accounting and finance operations

  • Operations Manager

    Placement International - Lausanne, Switzerland

    Finance/Accounting
    April 2014 - January 2016 · 1 year and 10 months

    • Management and supervision of all operations of the European offices • Team coordination and departments’ organization and supervision • Coordination of tasks and meetings • Coordination and preparation of Career Fairs in hospitality partner schools throughout the world • Creation of processes and SOP’s • Relationship with hotel clients in order to promote offers and candidates selection • J1, J2 and TN Visa processes and relationship with visa sponsors • Interview and selection of new team members • Oversee training and feedback of new employees and interns • Creation and revision of a personalized website and CRM • Accounting and finance

  • Project Manager

    Placement International - Lausanne, Switzerland

    Other
    October 2013 - March 2014 · 6 months

    • Interview, selection and registration of new candidates • Promotion of new offers from partner hotels • Promotion of selected candidates to offers • Preparation to interview and guidance throughout all visa process • Accounting

  • Guest Relations Executive

    Mandarin Oriental Barcelona - Barcelona, Spain

    Front Office concierge
    June 2012 - November 2012 · 6 months

    • Provision of upscale and professional high class guest services experiences • Responding and anticipating guest needs • Listening to guest comments and creation of MOWOW experiences (company program) • Actively listening to and resolving guest’s complaints • Overseeing all guest’s arrivals • Coordination and management of communication between guests and staff and follow up to ensure complete service recovery

  • Guest Relations

    Hotel Claris - Barcelona, Spain

    Front Office concierge
    June 2010 - September 2010 · 4 months

    • Summer job providing information about the city, making reservations, welcoming VIP guests, taking care of special guest requirements and other tasks needed

  • Spa Receptionist

    Hotel Radisson Plaza Resort and Spa - Pape'ete, French Polynesia

    Front Office reception
    December 2009 - April 2010 · 5 months

    • Welcoming guests, taking reservations, informing about services and products as well as promoting sales and special offers, supervision of the common areas and spa operations

  • Receptionist

    Suites Avenue Luxe - Barcelona, Spain

    Front Office reception
    June 2009 - August 2009 · 3 months

    • Responsible for reservations, check-in & check-outs, help guests with any requirements they may have and information needed, make sure rooms were ready upon guests arrival, any other tasks required

  • Management Training

    Hotel Claris - Barcelona, Spain

    Management Trainee
    September 2008 - May 2009 · 9 months

    • Training in the departments of Front Desk, Housekeeping, Bar, Breakfast, Restaurant Service, Events, Kitchen, Reservations, Concierge • Participation in the opening of the new luxury apartments Suites Avenue

Education

Languages

  • French
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Catalan
    Full professional
    80%

Other

  • Skills

    Skills

Connections
Francesco Ascalone
Accredited Consulting Specialist - Hospitality Market - Italy at AlphaSights
John S Lohr
Director of Development - School Relations at Hosco
Claudia Ferreira
Student from UAL
View 5 connections
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