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Determined, conscientious individual and a passionate traveller with experience in the luxury hospitality industry. Ability to handle changes and adapt to new situations. Skills to manage work under pressure and competence to prioritize duties whilst meeting deadlines. Customer satisfaction driven with exceeding expectations. Strong communication skills and critical thinking with the expertise to gain customers' trust quickly.
Blue Yonder GmbH - Hamburg, GermanyAdministration & GeneralJune 2019 - Now · 7 months
Assisting with general office administration, including equipment and supplies. Identifying inefficiencies in day-to-day operations and makes recommendations for process improvements. Coordinate logistics for meetings and training sessions. Prepares and handles confidential and high priority communication, data and files. Providing a high level of administrative support to associates, managers and executives and to customers desiring contact with associates, managers and executives.
Blue Ventures - Andavadoaka, MadagascarOtherDecember 2018 - March 2019 · 4 months
Coral Reef surveying/ conservation, sustainable fishing and social work in a remote area of Madagascar
Commis de rang
Gastwerk Hotel Hamburg GmbH & Co. KG - Hamburg, GermanyF&B serviceDecember 2017 - January 2019 · 1 year and 2 months
As a Commis de Rang in thw Gastwerk you were resposible for the following: - Preperation of the daily Mise en Place for all stations - Knowledge of the menu and wine list as well as knowing the daily specials off by heart to provide the best recommendations to guests - Running own station -Carving poultry or cuts of meat as well as filleting at the table - Following all hygiene regulations - Direct communication with the kitchen - Mastering the cash register system "Matrix" including ensuring the correct daily billing
25hours Hotel Company - Hamburg, GermanyReservationsAugust 2017 - December 2017 · 5 months
Gastwerk Hotel Hamburg GmbH & Co. KG - Hamburg, GermanyManagement TraineeJune 2014 - June 2017 · 3 years and 1 month
As an apprentice you are placed in all the departments to learn how the hotel works thoroughly: -the front desk, housekeeping (floor), reservations, sales/finance, human resources and the Events Department. -Preparation of the guest rooms and control of service standards -Reception including mastering Protel PMS and care of guests -Responsible individual performing the hotel reception and settlement of the guests -Planning and execution of events -Assisting in the development of marketing activities -Perform sales calls and subsequent quotations -Other applications include the personnel department, warehouse and inventory management, as well as the correspondence with the guests
Communications Officer/ Receptionist
Park Hyatt Canberra - Canberra, AustraliaFront Office receptionSeptember 2011 - April 2013 · 1 year and 8 months
As Front office agent I was responsible for: - Maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. - As part of this job one is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor: -Check in-out -Reservations -In house phone services -Payments processes -Microsoft office -Opera (Hotel management System) As Guest-services officer I was responsible for: -Facilitating efficient communications for both guests and employees both within the hotel and for external communications and to contribute to the smooth and efficient running of the Rooms Division. -Operating the switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures. -Handles personal wake-up calls as requested with accuracy. -Provides quality service to guests
Hotelfachschule Hamburg - Hamburg, GermanyAugust 2014 - July 2017
As a Hotel specialist apprentice you are placed in all the departments to learn how the hotel works thoroughly. Departments: • 1st Year: Service in the restaurant and banqueting department , the kitchens as an assistant Chef, housekeeping (floor), • 2nd Year: The front desk, housekeeping Checker, service in the bar • 3rd Year: Reservations, Sales & Marketing and Event planner.
Native or fluent
Native or fluent
Date of birth
May 02nd 1993
- Able to deal with stress
- Closing & Billing
- Excellent time management
- Front office reception
- Good in microsoft
- Hotel housekeeping
- Interest for gastronomy
- Opera PMS
- Patient and calm
- Protel PMS
- Sales driven