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Determined, conscientious individual and a passionate traveller with experience in the luxury hospitality industry. Ability to handle changes and adapt to new situations. Skills to manage work under pressure and competence to prioritize duties whilst meeting deadlines. Customer satisfaction driven with exceeding expectations. Strong communication skills and critical thinking with the expertise to gain customers' trust quickly.
Commis de rang
Gastwerk Hotel Hamburg GmbH & Co. KG - Hamburg, GermanyOtherJanuary 2018 - Now · 12 months
25hours Hotel Company - Hamburg, GermanyReservationsJune 2017 - November 2017 · 6 months
Gastwerk Hotel Hamburg GmbH & Co. KG - Hamburg, GermanyEventsJuly 2014 - June 2017 · 2 years and 12 months
As an apprentice you are placed in all the departments to learn how the hotel works thoroughly: the front desk, housekeeping (floor), reservations, sales/finance, human resources and the Events Department. Preparation of the guest rooms and control of service standards Reception and care of guests Responsible individual performing the hotel reception and settlement of the guests Planning and execution of events Assisting in the development of marketing activities Perform sales calls and subsequent quotations Other applications include the personnel department, warehouse and inventory management, as well as the correspondence with the guests
Communications Officer/ Receptionist
Park Hyatt Canberra - Australian Capital Territory, AustraliaFront Office receptionOctober 2011 - April 2013 · 1 year and 7 months
As Front office agent I was responsible for: Maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job one is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Check in-out Reservations In house phone services Payments processes Microsoft office Opera (Hotel management System) As Guest-services officer I was responsible for: Facilitating efficient communications for both guests and employees both within the hotel and for external communications and to contribute to the smooth and efficient running of the Rooms Division. Operating the switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures. Handles personal wake-up calls as requested with accuracy. Provides quality service to guests, st
Hotelfachschule Hamburg - Hamburg, GermanyAugust 2014 - July 2017
As a Hotel specialist apprentice you are placed in all the departments to learn how the hotel works thoroughly. Departments: • 1st Year: Service in the restaurant and banqueting department , the kitchens as an assistant Chef, housekeeping (floor), • 2nd Year: The front desk, housekeeping Checker, service in the bar • 3rd Year: Reservations, Sales & Marketing and Event planner. Key achievements in post: • Fields of activities are multifunctional because a Hotel Specialist apprentice has to pass through all departments including kitchen, reception, restaurant, housekeeping, personnel, administration, banquet and marketing. Working in a hotel requires flexibility ethusiasm and being capable at working under pressure an in a team.
GermanNative or fluent100%
EnglishNative or fluent100%
- Able to deal with stress
- Closing & Billing
- Excellent time management
- Front office reception
- Good in microsoft
- Hotel housekeeping
- Interest for gastronomy
- Opera PMS
- Patient and calm
- Protel PMS
- Sales driven