Alicia Sonn

Alicia Sonn

Administrative Coordinator at Blue Yonder GmbH
Lives in Hamburg, Germany

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About me

Determined, conscientious individual and a passionate traveller with experience in the luxury hospitality industry. Ability to handle changes and adapt to new situations. Skills to manage work under pressure and competence to prioritize duties whilst meeting deadlines. Customer satisfaction driven with exceeding expectations. Strong communication skills and critical thinking with the expertise to gain customers' trust quickly.


7 years

  • Administrative Coordinator

    Blue Yonder GmbH - Hamburg, Germany

    Administration & General
    June 2019 - Now · 7 months

    Assisting with general office administration, including equipment and supplies. Identifying inefficiencies in day-to-day operations and makes recommendations for process improvements. Coordinate logistics for meetings and training sessions. Prepares and handles confidential and high priority communication, data and files. Providing a high level of administrative support to associates, managers and executives and to customers desiring contact with associates, managers and executives.

  • Volunteer

    Blue Ventures - Andavadoaka, Madagascar

    December 2018 - March 2019 · 4 months

    Coral Reef surveying/ conservation, sustainable fishing and social work in a remote area of Madagascar

  • Commis de rang

    Gastwerk Hotel Hamburg GmbH & Co. KG - Hamburg, Germany

    F&B service
    December 2017 - January 2019 · 1 year and 2 months

    As a Commis de Rang in thw Gastwerk you were resposible for the following: - Preperation of the daily Mise en Place for all stations - Knowledge of the menu and wine list as well as knowing the daily specials off by heart to provide the best recommendations to guests - Running own station -Carving poultry or cuts of meat as well as filleting at the table - Following all hygiene regulations - Direct communication with the kitchen - Mastering the cash register system "Matrix" including ensuring the correct daily billing

  • Reservations Agent

    25hours Hotel Company - Hamburg, Germany

    August 2017 - December 2017 · 5 months

  • Apprentice

    Gastwerk Hotel Hamburg GmbH & Co. KG - Hamburg, Germany

    Management Trainee
    June 2014 - June 2017 · 3 years and 1 month

    As an apprentice you are placed in all the departments to learn how the hotel works thoroughly: -the front desk, housekeeping (floor), reservations, sales/finance, human resources and the Events Department. -Preparation of the guest rooms and control of service standards -Reception including mastering Protel PMS and care of guests -Responsible individual performing the hotel reception and settlement of the guests -Planning and execution of events -Assisting in the development of marketing activities -Perform sales calls and subsequent quotations -Other applications include the personnel department, warehouse and inventory management, as well as the correspondence with the guests

  • Communications Officer/ Receptionist

    Park Hyatt Canberra - Canberra, Australia

    Front Office reception
    September 2011 - April 2013 · 1 year and 8 months

    As Front office agent I was responsible for: - Maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. - As part of this job one is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor: -Check in-out -Reservations -In house phone services -Payments processes -Microsoft office -Opera (Hotel management System) As Guest-services officer I was responsible for: -Facilitating efficient communications for both guests and employees both within the hotel and for external communications and to contribute to the smooth and efficient running of the Rooms Division. -Operating the switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures. -Handles personal wake-up calls as requested with accuracy. -Provides quality service to guests


  • Hotel Specialist

    Hotelfachschule Hamburg - Hamburg, Germany

    August 2014 - July 2017

    As a Hotel specialist apprentice you are placed in all the departments to learn how the hotel works thoroughly. Departments: • 1st Year: Service in the restaurant and banqueting department , the kitchens as an assistant Chef, housekeeping (floor), • 2nd Year: The front desk, housekeeping Checker, service in the bar • 3rd Year: Reservations, Sales & Marketing and Event planner.


2 languages

  • German

    Native or fluent

  • English

    Native or fluent

Personal information


  • British

  • German

Date of birth

May 02nd 1993


16 skills

  • Able to deal with stress
  • Adaptable,flexible
  • Bilingual
  • Closing & Billing
  • Excellent time management
  • Front office reception
  • Good in microsoft
  • Hotel housekeeping
  • Hotellier
  • Interest for gastronomy
  • Opera PMS
  • Patient and calm
  • Protel PMS
  • Sales driven
  • Switchboard
  • Waitress/cashier
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