Alina Kanstantsinava

Alina Kanstantsinava

Guest Relations at Le Royal Monceau - Raffles Paris
Lives in Paris, France
over 6 months ago

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A passionate hospitality professional with more than 6 years of experience in project management, consulting, asset management, sales, reservations, operations, customer relations both in international hotels and restaurant chains. Successful projects in the USA, UK, China, Russia and France. World- known enterprises like Marriott, Mandarin Oriental, Bistro de Luxe and small but ambitious real estate startups. I made a big work for reducing costs, increasing revenue, building a strong and professional team with high standards of work performance.

Experience

  • Guest Relations

    Le Royal Monceau - Raffles Paris - Paris, France

    Customer Service
    September 2018 - Now · 5 months

    - Easy but valuable experience of guest service in a lux hotel of Paris mainly with an aim of training my French - Part time-work in Le Bar Long, Il Carpaccio 1* - Part time-work with Banquet service for hosting big events

  • Junior Marketing and Operational Consultant

    Mandarin Oriental Hotel Group - Shanghai, China

    Consulting
    March 2018 - June 2018 · 5 months

    Process mapping and efficiency analysis, develop recommendations based on data interpretations, assistance with project administration deliverables and synthesize, presentation of a research, benchmarking. As a result- 7 main recommendations for strategic changes were presented.

  • Operatiions and Reservations Manager

    The London Residents Club - London, United Kingdom

    Management
    July 2017 - November 2017 · 5 months

    - Reservations control - Work with a Chanel manager program - Onboarding of new properties - Full support of clients- owners of properties - Pricing and availability, selling strategies - Communication and problem solving with guest both online and in a real life - Organisation of a check-in and check-out, guest relations - Scheduling of a housekeeping and linen orders, keys logistics - Supervision of housekeepers - Creation of house and maintenance manuals, cleaning standarts - Preparation of properties for a first check-in, communication with landlords - Work in Guesty, Kigo, Fieldbook, Booking.com, Airbnb.com, Plumguide, HomeAway - Excel, Word, Google calendar

  • GM assistant, Restaurant Staff Trainer

    Tapas Bar, Mai Tai, Bistro de Luxe - Minsk, Belarus

    Administration & General
    April 2017 - June 2017 · 3 months

    Personal assistant of a GM, Service quality and other trainings for more then 60 employees.

  • Front Office

    Renaissance Minsk Hotel - Minsk, Belarus

    Front Office reception
    May 2016 - September 2016 · 5 months

  • Project Manager

    RentBel Apartments - Minsk, Belarus

    Sales & Marketing
    September 2013 - September 2016 · 3 years and 1 month

  • Head of group reservations department

    Atria- travel agency - Minsk, Belarus

    Administration & General
    June 2013 - September 2016 · 3 years and 4 months

  • Hostess

    The Landing restaurant - Newport, RI, United States

    F&B service
    May 2012 - September 2012 · 5 months

  • Receptionist, Housekeeper

    The Viking Palace Hotel - Newport, RI, United States

    Back Office
    May 2012 - September 2012 · 5 months

  • Waitress

    Shepard's Cove restaurant - Lake George, NY, United States

    F&B service
    May 2011 - September 2011 · 5 months

Education

  • Master of International Tourism, Heritage and Destination Management

    Université Paris 1 Panthéon-Sorbonne - Paris, France

    September 2018 - Now

  • Ms in International Hospitality Management

    Institut Paul Bocuse-Lyon, France - Lyon, France

    September 2016 - July 2018

  • Bachelor of Linguistics, English- Russian

    MSLU - Minsk, Belarus

    September 2009 - February 2014

Languages

  • English
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • French
    Professional working
    60%
  • Spanish
    Limited working
    40%
  • Chinese
    Notions
    20%

Skills

  • Big events
  • Creativity and innovation
  • Excel
  • excell
  • F&B service
  • Good communicator
  • Hotel Marketing
  • KPI
  • Leadership
  • Marketing
  • Micros
  • Ms word
  • Opera
  • POS
  • POS system
  • Powerpoint
  • Presentation Skill
  • project managment
  • Sales
  • Sales and Marketing
  • sales b2b
  • Self-organised
  • Service design
  • Sheduling
  • Strong negotiation skills
  • Strong negotiator
  • Teamleader
Connections
Shadi Michel
Cluster Reservation at Fairmont Hotels
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Mathieu Lombard
Adjoint Directeur des Opérations at SomnOO
View 5 connections
Following
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