Alina Nierges

Alina Nierges

Front Office Receptionist at IHG - InterContinental Hotels Group
Lives in Kriens, Switzerland

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About me

I am a proactive and talented team player, with the potential and ambition to work in a complex and dynamic environment, detail-oriented, creative thinker who is constantly looking for ways to learn and grow to become a more beneficial employee. I constantly set goals for myself, and I persistently try to achieve them. I am a very profesional person and connect really good with the guests and the coworkers. I am looking for a company where I have the opportunity to pursue my interests across functions and geographies. Where a job title is not considered the final definition of who I am, but the starting point.

I think that those skills will make me a valuable asset for any company.

Experience

12 years and 10 months

  • Front Office Receptionist

    IHG - InterContinental Hotels Group - Kriens, Switzerland

    Administration & General
    October 2019 - Now · 4 months

  • F&B Mitarbeiterin

    Remimag Gastronomie AG - Lucerne, Switzerland

    F&B other
    January 2017 - June 2019 · 2 years and 6 months

  • F&B service

    The Mexican Luzern GmbH - Lucerne, Switzerland

    F&B service
    November 2016 - January 2017 · 3 months

  • F&B Public Relations

    Starwood Hotels and Resorts Worldwide - Santa Cruz de Tenerife, Spain

    Sales & Marketing
    August 2013 - August 2016 · 3 years and 1 month

    Communication and promotion of Restaurants and Bars internal / external Ensuring that high standards of customer service are maintained Organising marketing activities, such as promotional events and discount schemes Organize private dinners and groups, being responsible for all project budgets from start to finish Managing supplier relationships Preparing reports at the end of the shift/month and monitoring profitability and performance to ensure sales targets are met or exceeded Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Creating and executing marketing plans for restaurants and bars Responding to customer complaints and give feedback to responsible department Organize and meet customer requests by email regarding food and beverage Meeting and greeting customers and organising table reservations for the restaurants Customer care and loyalty Control of restaurants budgets, sales levels and profitability Meet or exceed the established PR budget each month / year Entertainment activities Coordinate recreational activities for guests within the hotel. Entertainment staff management. Administrative controls payroll and personnel actions. Management and organization of the animation team, recreational and cultural activities. Set animation programs. Controlling and monitoring the status of entertainment facilities in the area

  • Hostess

    Starwood Hotels and Resorts Worldwide - Santa Cruz de Tenerife, Spain

    Hostess
    August 2010 - August 2013 · 3 years and 1 month

    Greet customers as soon as they walk through the door ▪ Provide patrons with accurate wait time estimates during busy periods ▪ Maintain a neat, organized front-of-house environment ▪ Seat guests and take initial drink orders as needed to ensure ideal speed of service ▪ Assist with opening/closing tasks and side work as needed ▪ Rotate seating between different stations to ensure even workloads for waitstaff ▪ Answer phones and schedule reservations with large parties Monitoring the guest waiting list Ensuring that the needs of the guests are met while they are waiting Accomplishing the standards of the company Preparing menus for the buffe restaurant Helping in any area of the restaurant when circumstances dictate Record orders and calculate invoices Preparing cash drawers

  • Restaurant supervisor part time / Room service

    Holiday Inn London - Slough, United Kingdom

    F&B service
    January 2009 - June 2010 · 1 year and 6 months

    Floor management/supervision of meals, special events and room service Knowledge of service time, menu, and specials Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Responsible for managing Micros and banking operations, reservations, sales reports and opening and closing duties. Interact with internal and external customers and departments, resolve issues and complaints, and assist staff in the smooth execution of flawless customer service. Lead team briefings, monitor and document employee performance, manage and discipline line staff. Maintain a clean, safe and comfortable environment for customers and staff, take corrective action to resolve issues. When necessary assist the Culinary Staff in expediting food orders and buffet items. Supervise the monitoring of temperatures of buffet items and take corrective actions if needed. Responsible for the security of liquor inventory when on duty. Monitor staff in the sale and service of alcoholic beverages. Perform all necessary duties as assigned by the Manager for the smooth operation of the restaurant

  • Part Time Waitress

    Peperonissimo Pizzeria - London, United Kingdom

    F&B kitchen
    December 2008 - June 2010 · 1 year and 7 months

    Helping in any area of the restaurant Hospitality services Taking orders, record orders and calculate invoices

  • Restaurant Manager

    El Timbarlet - Manresa, Spain

    Administration & General
    April 2007 - November 2008 · 1 year and 8 months

    El Timbarlet, Sampedor (Spain) Planning and coordinating menus Ensure that restaurants operate efficiently and profitably Checking stock levels and ordering supplies Helping in any area of the restaurant Organizing and supervising the shifts of kitchen, waiting Responding to customer complaints

  • Chef assistant

    Utopia Restaurant - Manresa, Spain

    F&B kitchen
    October 2006 - March 2007 · 6 months

Education

  • Intensive German

    Benedict international - Lucerne, Switzerland

    October 2016 - December 2016

  • Increasing food and beverage sales training

    Starwood hotels and Resort WorldWide - Milan, Italy

    April 2015 - April 2015

    How to sell by suggestions Menu engineering Cost menus Dashboards control by covers

  • Food and Beverage Orientation

    Starwood Hotels and Resort - Santa Cruz de Tenerife, Spain

    December 2014 - December 2014

  • Sales and Marketing Management

    European Graduate and Buisness Center (CEUPE) - Alcala de Henares, Spain

    June 2014 - June 2015

  • Turism and food

    Technical College Chimie 3 - Turda, Romania

    September 2003 - June 2006

Languages

8 languages

  • Spanish

    Native or fluent

  • Romanian

    Native or fluent

  • English

    Native or fluent

  • Italian

    Full professional

  • German

    Professional working

  • Hungarian

    Professional working

  • French

    Professional working

  • Portuguese

    Professional working

Personal information

Nationalities

  • Romanian

Date of birth

February 25th 1989

Skills

50 skills

  • B2B Sales
  • Budgeting
  • Cocktail maker
  • -Computer skills
  • Costumare Care
  • Costumer Service
  • Dashboard
  • Event host
  • Events
  • Event Sales
  • Events Planning
  • Excel
  • F&B
  • FB Cost
  • Front Desk
  • Front Office
  • Front office reception
  • Hotel reception
  • IHG
  • Lead groups
  • Manament
  • Marketing
  • Menu costing
  • Menu Creation
  • Menu Engineering
  • Menu ideas
  • Merlin
  • Micros
  • Micros Opera
  • Mixing of Drinks
  • MS Excel
  • Ms office skills
  • Opera
  • Opera PMS
  • Operations
  • Orderman
  • PMS
  • Powerpoit
  • Private events
  • Public relation
  • Publisher
  • Reservations
  • Restaurant Management
  • Sales
  • Sales and Marketing
  • Salesman
  • Service
  • Wines
  • Wine service
  • Word
Connections
Paolo De Luca
Food Engineer, F&B Manager, F&B Consultant at De Luca Food Solutions
Anna Mazzucotelli
Intern Secretary at State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Rajmilan Poudel
Co-Founder at Hospitality Bridge
View 83 connections
Following
Sheraton Zurich Hotel
Kreis 5, Zürich, Switzerland
Hiltl AG
District 1, Zürich, Switzerland
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