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Starwood Hotels and Resorts Worldwide - BahrainF&B serviceNovember 2015 - Now
Work experience Westin and Le Méridien Bahrain City Center – Waitress-hostess November 2015 – Current Responsibilities included: • Greet guests and escort them to their tables • Present the menu and inform the guests about our new promotions or new items. • Write guests' orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff (Micros POS system). • Work in different outlets including big restaurants (Baharat, Saveur), coffee shops (T-Spoon, Longitude), lounges and bars (Mezzanine, Boudoir). • Lobby duty; offering snacks and juices to the guests in the lobby and give them all information needed to make their stay easy and comfortable. • Open and close buffet, Open and close register. • Request for a refill of store if there is any shortage in any product. • Check with guests to ensure that they are enjoying their meals and take action to correct any problems. • Stay updated with all hotel services, VIP requests and special events. • Serve food and/or beverages to
Intercontinental Moscow Tverskay - Moscow, RussiaAdministration & GeneralJuly 2014 - October 2015
Responsibilities included: • Support Department Director with clerical support. • Coordinate with design consultants, engineer’s project representatives, statutory and authority agencies to set up design deliverables requirements for submission. • Coordinate with document controller on design deliverables transaction to ensure smooth flow of documents. • Coordinate and respond to telephone requests from telephone operator and general work requests, direct and dispatch work assignments to engineering craft workers via telephone or electronic system • Maintain work order request board and return completed work orders to respective originating departments • Involve in technical clarifications as required. • Assist procurement team with all necessary technical inputs to facilitate award of procurement and subcontract packages. • Type monthly engineering reports and file. • Provide administrative support for division manager and discipline department heads. • Lead and direct routine Engineering Division activities
Intercontinental Moscow Tverskay - Moscow, RussiaFront Office receptionJanuary 2014 - July 2014
Responsibilities included: • Answers incoming calls within tree rings. • Greeting the customers with the smile accordingly with hotel standard. • Listening and understanding the customer’s request. • Handle requests for information, mail and messages in an efficient and courteous manner. • Answer guest inquires about, facilities and hours of operation. • Answer inquiries from guests regarding hotel services, restaurants, transportation, entertainment, etc. • Logs all alerts in Opera system as well as gusts preference and messages to ensure enjoyable stay for in-house guests. • Logs all wake-up call requests and performs wake-up call services. • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. • Place and handle all emergency calls. • Perform any duties that may be assigned from time to time by supervisors. • Suggest and assist in finding ways to improve the telephone system.
Moscow State institute of tourism Industry named after Yu. A. Senkevich - Moscow, RussiaJanuary 2010 - January 2015
Master’s degree of tourism and hospitality management
RussianNative or fluent100%