Alla Elizarova

Alla Elizarova

Guest Relations Executive (Assistant Manager) at Raffles Hotels & Resorts
Lives in Victoria, Seychelles
over 6 months ago

Join Hosco and view Alla's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Highly motivated professional with hands-on experience of success in hospitality industry delivering strong top and bottom-line results. Proven track record of success in delivering the best customer service, following-up on complaints/guest requests, adhering to health/safety compliance, and leading teams. Multi-lingual with operational command over Russian (native), English (speaking, writing, reading), and German (conversational).

Experience

  • Guest Relations Executive (Assistant Manager)

    Raffles Hotels & Resorts - Victoria, Seychelles

    Guest Relations
    December 2016 - Now · 2 years and 2 months

  • Guest Relations Officer

    Constance Lémuria Seychelles - Victoria, Seychelles

    Guest Relations
    October 2015 - June 2016 · 9 months

  • Guest Relations Officer

    Diamonds Mapenzi Beach - Zanzibar Town, Tanzania

    Front Office reception
    February 2015 - September 2015 · 8 months

  • Guest Relations Officer

    Kuramathi Island Resort - Maldives

    Front Office reception
    May 2013 - May 2014 · 1 year and 1 month

Education

  • Non-degree program

    Cornell University - School of Hotel Administration - Ithaca, NY, United States

    October 2018 - Now

    Certificate in Hospitality Management

  • Bachelor of Teaching/Linguistics (specialist degree)

    Smolensk State University - Moscow, Russia

    September 2005 - July 2010

    High honours

Languages

  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Full professional
    80%

Skills

  • Anticipation of needs
  • Great customer service
  • Guest satisfaction
  • Handling complaints
  • Service excellence
  • Staff-training
  • Strong leadership
  • Use opera
Following
Sofitel Dubai The Palm Resort & Spa
Dubai, United Arab Emirates
The Abu Dhabi EDITION
Abu Dhabi, United Arab Emirates
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Other members
Ramkesh Sengar
Victoria, Seychelles
Yogesh Moodelly
Victoria, Seychelles
Cyrille Carofano
Victoria, Seychelles
Chidananda Raghu Shetty
Victoria, Seychelles
Mithun Choorathil
Victoria, Seychelles
View 82945 members