Alla Elizarova

Alla Elizarova

Guest Relations Executive (Assistant Manager) at Raffles Hotels & Resorts
Lives in Victoria, Seychelles
over 6 months ago

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Highly motivated professional with hands-on experience of success in hospitality industry delivering strong top and bottom-line results. Proven track record of success in delivering the best customer service, following-up on complaints/guest requests, adhering to health/safety compliance, and leading teams. Multi-lingual with operational command over Russian (native), English (speaking, writing, reading), and German (conversational).

Experience

  • Guest Relations Executive (Assistant Manager)

    Raffles Hotels & Resorts - Victoria, Seychelles

    Guest Relations
    December 2016 - Now

  • Guest Relations Officer

    Constance Lémuria Seychelles - Victoria, Seychelles

    Guest Relations
    October 2015 - June 2016

  • Guest Relations Officer

    Diamonds Mapenzi Beach - Zanzibar Town, Tanzania

    Front Office reception
    February 2015 - September 2015

  • Guest Relations Officer

    Kuramathi Island Resort - Maldives

    Front Office reception
    May 2013 - May 2014

Education

  • Specialist in Teaching/Linguistics

    Smolensk State University - Moscow, Russia

    September 2005 - July 2010

    High honours

Languages

  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Full professional
    80%

Skills

  • Anticipation of needs
  • Great customer service
  • Guest satisfaction
  • Handling complaints
  • Service excellence
  • Staff-training
  • Strong leadership
  • Use opera
Following
BVLGARI Resort & Residences Dubai
Dubai, United Arab Emirates
Jumeirah Vittaveli Maldives
Bolifushi Island, Maldives
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