Alma Ambrúžová

Alma Ambrúžová

Customer Service Representative for Travel Agency at Guest Incoming DMC
Lives in Tarragona, Spain
over 6 months ago

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Welcome to my profile,
I'm Alma and for the last ten years I have been working in tourism/ hospitality and I dedicated all my energy, passion and work experience for travelling and tourism in general. Continuously by years I was taking more responsibility, ganed more experience, got to know many destinations and work with different working environment, cultures, languages and people. I was working as a Travel Agency Representative, Guest Relation Manager, Tour Guide, and Interpreter in countries as Spain, Greece, Sri Lanka, Portugal, Turkey and Egypt.
In 2014 I finished my master’s degree with the major in Tourism management at the University of Economics in Bratislava. During my university years I participated in Erasmus exchange student program, where I had the change of studying at the Tourism Department of University of Azores in Portugal. Getting to know the new culture, traditions and lifestyle made me join the Erasmus mobility program, where I could utilize the theoretical knowledge of the country and their tourism in practice during an internship program in Picos de Aventura, one of the Azores tourism companies.
During my work experience I gained good communication and organization skills along with time management skills. I’m very responsible and highly customer orientated. I fluently speak English, Hungarian, Slovak and Czech, currently learning Spanish.

Experience

  • Customer Service Representative for Travel Agency

    Guest Incoming DMC - Tarragona, Spain

    Customer Service
    May 2018 - October 2018 · 6 months

    * Ensuring all customers receive the highest level of customer care/service at all times in line with company standards. * Organizing arrival and departure transfer from/to Barcelona airport * Communicating with the hotels Reservation Manager to control and manage the reserved rooms * Organizing welcome meetings & meeting hours at several hotels * Taking care and being respnosible for 250 clients/week in Costa Daurada * Resolving any customer problems in a positive, assertive and happy manner * Complete, accurate and timely submission of destination administration and paperwork including beginning and end of season reporting and monthly sales report.

  • Resort Team Leader

    Fischer group - Zakinthos, Greece

    Tourism
    May 2017 - November 2017 · 7 months

  • Travel agency representative

    Fischer group - Kos, Greece

    Tourism
    May 2016 - October 2016 · 6 months

  • Guest Relations Manager

    Exciting Travel Holidays - Colombo, Sri Lanka

    Management
    November 2015 - April 2016 · 6 months

Education

  • Erasmus exchange student

    University of Azores - Ponta Delgada, Portugal

    September 2013 - February 2014

  • Masters degree in Tourism Management

    University of economics in Bratislava - Bratislava, Slovakia

    September 2012 - October 2014

  • Bachelor of Commerce (BCom)

    University of economics in Bratislava - Bratislava, Slovakia

    September 2009 - May 2012

    Business Activities in Trade and Tourism

Languages

  • Hungarian
    Native or fluent
    100%
  • Slovak
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Czech
    Professional working
    60%
  • Spanish
    Limited working
    40%

Skills

  • Able to deal with stress
  • Adaptable,flexible
  • Good communicator
  • Good team work
  • Great customer service
  • Language translator
  • Marketing
  • Sales
  • Tour guide
  • Tourism
  • Traveler
  • Well-organized
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