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Welcome to my profile,
I'm Alma and for the last ten years I have been working in tourism/ hospitality and I dedicated all my energy, passion and work experience for travelling and tourism in general. Continuously by years I was taking more responsibility, ganed more experience, got to know many destinations and work with different working environment, cultures, languages and people. I was working as a Travel Agency Representative, Guest Relation Manager, Tour Guide, and Interpreter in countries as Spain, Greece, Sri Lanka, Portugal, Turkey and Egypt.
In 2014 I finished my master’s degree with the major in Tourism management at the University of Economics in Bratislava. During my university years I participated in Erasmus exchange student program, where I had the change of studying at the Tourism Department of University of Azores in Portugal. Getting to know the new culture, traditions and lifestyle made me join the Erasmus mobility program, where I could utilize the theoretical knowledge of the country and their tourism in practice during an internship program in Picos de Aventura, one of the Azores tourism companies.
During my work experience I gained good communication and organization skills along with time management skills. I’m very responsible and highly customer orientated. I fluently speak English, Hungarian, Slovak and Czech, currently learning Spanish.
Customer Service Representative for Travel Agency
Guest Incoming DMC - Tarragona, SpainCustomer ServiceMay 2018 - October 2018 · 6 months
* Ensuring all customers receive the highest level of customer care/service at all times in line with company standards. * Organizing arrival and departure transfer from/to Barcelona airport * Communicating with the hotels Reservation Manager to control and manage the reserved rooms * Organizing welcome meetings & meeting hours at several hotels * Taking care and being respnosible for 250 clients/week in Costa Daurada * Resolving any customer problems in a positive, assertive and happy manner * Complete, accurate and timely submission of destination administration and paperwork including beginning and end of season reporting and monthly sales report.
Resort Team Leader
Fischer group - Zakinthos, GreeceTourismMay 2017 - November 2017 · 7 months
Travel agency representative
Fischer group - Kos, GreeceTourismMay 2016 - October 2016 · 6 months
Guest Relations Manager
Exciting Travel Holidays - Colombo, Sri LankaManagementNovember 2015 - April 2016 · 6 months
Erasmus exchange student
University of Azores - Ponta Delgada, PortugalSeptember 2013 - February 2014
Masters degree in Tourism Management
University of economics in Bratislava - Bratislava, SlovakiaSeptember 2012 - October 2014
Bachelor of Commerce (BCom)
University of economics in Bratislava - Bratislava, SlovakiaSeptember 2009 - May 2012
Business Activities in Trade and Tourism
HungarianNative or fluent100%
SlovakNative or fluent100%
- Able to deal with stress
- Good communicator
- Good team work
- Great customer service
- Language translator
- Tour guide