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Experience
2 years and 6 months
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Server
Agora - Washington, DC, United States
F&B serviceAugust 2019 - January 2020 · 6 monthsDelivered exceptional, friendly and fast service. Answered questions about menu selections and made recommendations with cocktail or wine pairings. Managed opening/closing duties, including restocking items, side works assigned by management and ensuring restaurant is ready for the next shift.
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Guest Service Representative
Fabio Trabocchi Restaurants - Washington, DC, United States
Guest RelationsFebruary 2019 - August 2019 · 7 monthsServed as a contact for escalated calls from reservationists regarding complex customer issues; clarified issues, identified root cause, researched problem and implemented solutions. • Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring
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Guest Relations Officer
Concorde Luxury Resort - Vokolida
Guest RelationsApril 2018 - August 2018 · 5 monthsMonitor and maintain the other department’s progresses according to the guest requests. Responding and solving the guests’ questions and requests to maintain the high satisfaction rate.
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Trainee
Club Aqua Plaza - Antalya, Turkey
Front Office receptionMarch 2016 - August 2016 · 7 monthsGreet guests in person and on phone; answer and direct inquiries to designated department. Maintain logbooks, including sing in & out logs, front desk expenditures, sending shift reports and accounting.
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Trainee
The Portman Ritz-Carlton, Shanghai - Shanghai, China
F&B serviceMarch 2015 - August 2015 · 7 monthsPerformed responsibilities in accordance with all company standards policies and procedures. Managed opening and closing duties including restocking items and reconciliation of the cash drawer.
Education
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The Bachelor Degree in International Hotel Management
Les Roches Marbella International School of Hotel Management - Marbella, Spain
August 2016 - July 2017 -
International Hotel Management - Hotel Administration
Les Roches Jin Jiang International Hotel Management College (LRJJ) - Shanghai, China
January 2014 - August 2016
Languages
2 languages
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English
Native or fluent
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Turkish
Native or fluent
Personal information
Nationalities
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Turkish
Date of birth
September 09th 1994
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