Alvaro Wu

Alvaro Wu

Director of Business Development- MICE at Shangri-La Hotel, China World Summit Wing
Lives in Beijing, China

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About me

I have the education, skills, experience, and energy in hospitality that I can become a valuable member of the work team, and a great company can offer me an enviable position in an established and reputable in which I will have the opportunity to utilize and develop my skills for the good of everyone concerned.

Experience

12 years and 11 months

  • Director of Business Development- MICE

    Shangri-La Hotel, China World Summit Wing - Beijing, China

    Sales & Marketing
    December 2018 - Now · 1 year and 8 months

  • Sales Manager

    W Doha - Doha, Qatar

    Sales & Marketing
    October 2017 - December 2018 · 1 year and 3 months

    *Target Chinese Market. *Handling MICE groups *Establishes a rapport with guests maintaining effective customer relationships and handle all guest complaints, requests and enquiries related to sales. *Business development *Internal Communication with divisions *Undertake cases from worldwide leads *Develop new business and Maintain business relationship

  • Sales Manager

    Grand Hyatt Beijing - Beijing, China

    Sales & Marketing
    October 2015 - September 2017 · 2 years

    ▪In charge of Luxury brands/Cosmetic/Entertainment/Banking/Consulting/Overseas accounts. ▪Establishes a rapport with guests maintaining effective customer relationships and handle all guest complaints, requests and enquiries related to sales. ▪Business development ▪Internal Communication with divisions ▪Handling MICE groups ▪Undertake cases from worldwide leads ▪Develop new business and Maintain business relationship

  • Sales Executive

    Grand Hyatt Taipei - Taiwan Province, Taiwan

    Sales & Marketing
    September 2013 - April 2015 · 1 year and 8 months

    ▪In charge of Luxury brands/Cosmetic/Entertainment/Trading/ Food and beverage/Overseas accounts. ▪In-room exhibitions of luxury and cosmetic brands. ▪Establishes a rapport with guests maintaining effective customer relationships and handle all guest complaints, requests and enquiries related to sales. ▪Business development ▪Internal Communication with divisions ▪Handling MICE groups ▪Undertake cases from worldwide leads ▪Develop new business and Maintain business relationship

  • Front Office Team Leader

    Grand Hyatt Taipei - Taiwan Province, Taiwan

    Rooms division
    September 2012 - September 2013 · 1 year and 1 month

    ▪Customers check-in & check-out ▪Information services and customers transportation arrangement ▪Handling MICE groups ▪Managing hotel room occupancy figures ▪Handle difficult customers in the most professional manner ▪Conflict resolution for guests complains

  • Front office Guest Officer

    Grand Hyatt Taipei - Taiwan Province, Taiwan

    Rooms division
    July 2010 - September 2012 · 2 years and 3 months

  • Sales Manager

    Southeast travel agency - Taiwan Province, Taiwan

    Sales & Marketing
    May 2007 - June 2010 · 3 years and 2 months

    ▪Customers flight bookings ▪Customers travel information ▪Arrange corporate company overseas incentive tours

Education

Languages

3 languages

  • English

    Native or fluent

  • Japanese

    Native or fluent

  • Chinese

    Native or fluent

Personal information

Nationalities

  • Taiwanese

Date of birth

December 09th 1983

Skills

11 skills

  • Abacus
  • Cantonese
  • Dealing with customer
  • Delphi
  • Envision
  • Good customer service
  • Miscrosoft excel
  • Opera
  • Powerpoint
  • taiwanese
  • World
Connections
Abdul Abdelaziz
Executive Chef at HABITAT HOTELS GROUP-
Rajmilan Poudel
Co-Founder at Hospitality Bridge
Calvin Susanto
Manager in Training chez The Doyle Collection
View 41 connections
Following
The Dorchester Hotel
London, United Kingdom
25hours Hotel Company
Hamburg, Germany
Jumeirah Group
Dubai, United Arab Emirates
Other members
Mahmoud Mheize
Amman, Jordan
Geoffrey Musera
Nairobi, Kenya
Sonja Steyn
Johannesburg, South Africa
Rebecca Ahabwe
Dubai, United Arab Emirates
View 229604 members
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