Alina Chaplina

Alina Chaplina

Guest Relations Officer at Pantheon Development Real Estate
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experienced in guest relations and customer service. Highly organized, fast learner, energetic and flexible with tasks given. Positive and friendly personality, ability to work under pressure and handle challenges situation. With positive, proactive and professional approach and ability to work in a competitive environment.
looking forward to working in an atmosphere of constant learning from senior staff members and management team.


  • Guest Relations Officer

    Pantheon Development Real Estate - Dubai, United Arab Emirates

    Administration & General
    September 2018 - Now · 4 months

     Developing and implement processes related to document control and management.  Maintaining and monitoring all the files and each employee visa transaction and records.  Coordination for office rentals, inquiries and payables.  Administrative support and responsible for making invoices, letters and quotations.  IT literate with Microsoft Office knowledge. (MS Word, MS Excel, MS PowerPoint, MS. Outlook)  Calculating and checking to make sure payments, amounts and records are correct  Issue invoices to the customer base on services rendered and/or goods sold  Validate invoices against items or service received  Preparing all the settlement and cash to receive by staff.  Making sure that all required documents prior to shipment are complete and ready  Produces form schedule and correspondence as required  Fielding telephone calls, receiving and directing visitors.  Participates in executive, management, and company staff meetings and attends other meetings and seminars.  Manages the preparation and maintenance of such reports as are necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.  Customer orientation and ability to adapt/respond to different types of characters.  Excellent communication and presentation skills.  Ability to multi-task, prioritize, and manage time effectively .  Coordinating daily office activities and schedules, developing office procedures and process, and ensuring smooth office operations and general office upkeep;  Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement;  Designing and implementing office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments;  Maintaining office staff by recruiting, selecting, orienting, and training employees;  Maintaining office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results;  Organizing office-filing system, dealing with correspondence and phone calls, and maintaining office inventory and equipment;  Handling office petty cash and basic accounting;  Serving as the point person for maintenance, mailing, equipment, bills and errands;  Partnering with HR to maintain office policies as necessary;  Coordinating with IT department on all office equipment;

  • Hostess

    Lucky Voice - Dubai, United Arab Emirates

    January 2018 - September 2018 · 9 months

     Maintains complete knowledge of features, services, rates and promotion at the outlet.  Keep track of each table and manage flow of table and karaoke rooms allocation.  Collect guest information in order to maintain a guest database.  Has knowledge of each reservation and makes necessary arrangements for special requests.  Greet guest in a warm, friendly manner, escort them to tables and provide menus.  Check customer satisfaction on a regular basis in order to record guest feedback and act as required if any query is seen.  Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues.  Must be presentable and have a good personal hygiene at all times.  Inspect outlet for neatness and cleanliness.  Answer the phone accordance to standards.  Providing guests an idea of how long will be the waiting period during busy periods and are seated in waiting area.  Opening and Closing operations and reports.

  • Hostess

    Meraas Holding - Dubai, United Arab Emirates

    Sales & Marketing
    November 2016 - July 2017 · 9 months

     Polite and friendly communication with customers ;  Welcoming guest, explained to customers about museum, about price and what they will see inside;  conduct tours for costumers at museum, explain about each exhibit, rooms, sculptures;  help people with any issues inside museum


  • master's degree

    National mining Universitety - Dnipro, Ukraine

    September 2009 - January 2014


  • Ukrainian
    Native or fluent
  • Russian
    Native or fluent
  • English
    Full professional


  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
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