Alyssa Miane

Alyssa Miane

Guest Service Agent at Quest Docklands
Lives in Marseille, France

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About me

Strong Operations professional who graduated with a Master’s degree in Marketing & Hospitality Management in 2016.

A creative, enthusiastic & ambitious individual with a demonstrated history of working in the Hospitality industry. Skilled in Events, Sales, Front Office, Food & Beverage and Hospitality Management.

After working (and/or studying) in six countries, I can adapt well to any working environment, with a great team player spirit & good interpersonal skills.

Currently seeking a new challenge in Events (or Sales) ; I am looking forward to hearing from you.

Experience

3 years and 6 months

  • Guest Service Agent

    Quest Docklands - Victoria, Australia

    Guest Relations
    November 2018 - February 2019 · 4 months

    -Checked in & checked out guests, managed reservations, conducted closure and daily reports -Assisted the management team to create & implement an upsale program & new training procedures

  • Guest Service Agent

    Intercontinental Melbourne - Victoria, Australia

    Guest Relations
    March 2018 - September 2018 · 8 months

    -Managed guests’ arrivals and departures, conducted reception reports, dealt with guests’ complaints, participated in IHG’s training and development programs -Anticipated guests’ needs and assisted them with inquires Results: ranked on the top 3 of staff enrollers (IHG loyalty program) and upsellers (additional sales: room upgrades and F&B)

  • Guest Service Agent

    Quest on Johnston - Wellington, New Zealand

    Guest Relations
    March 2017 - December 2017 · 11 months

    -Checked in / checked out guests -Managed bookings -Dealt with closure -Conducted night reports -Duty management -Invoicing & pricing -Concierge service

  • Event manager assistant

    Paris Marriott Opera Ambassador - Paris, France

    Secretary / Executive Assistant
    April 2016 - September 2016 · 6 months

    Dealt with customers’ files (corporate or leisure events), site inspection, invoicing, satisfaction surveys follow up, conducted activity reports, promoted hotel (newsletters), managed the new assistant training

  • Head waitress

    Le Méridien Barcelona - Barcelona, Spain

    F&B Service
    June 2014 - August 2014 · 3 months

    Welcomed guests, served individuals’ and groups’ meals, managed breakfast on a daily basis, managed waiters’ training

  • Receptionist and night audit

    Best Western La Joliette - Marseille, France

    Reception
    July 2013 - August 2013 · 2 months

    Handled guest’s arrival and departure, managed closing, prepared breakfast (setup), dealt with online sales, managed concierge service, invoicing

  • Sales assistant and receptionist

    Eden hotel - Cannes, France

    Reception
    April 2012 - August 2012 · 5 months

    -Sales: Prepared business proposals, held seminars, billing -Front desk: Took reservations, handled all monetary transactions and created reports, dealt with all guest requests, managed rooming lists

  • Receptionnist, Head waitress and commis chef

    Bestwestern plus « le Canard sur le toit » - Toulouse, France

    Reception
    April 2011 - August 2011 · 5 months

    -Cooking: Worked hot and cold stations -F&B: Served at weddings and regular groups' meals, organized seminars -Front desk: Welcomed guests, took reservations, prepared business proposals and seminar data sheets, reviewed annual pricing system

Education

  • Master’s degree in Marketing & Hospitality Management

    IAE Savoie - Mt Blanc

    September 2014 - September 2016

    Erasmus program (6 months): Stenden (Leeuwarden, The Netherlands) Thesis: Experiential marketing tools foster guest loyalty in the hotel sector

  • Bachelor’s degree in « Hospitality and Events Management »

    IAE Savoie - Mt Blanc

    September 2013 - June 2014

    Erasmus program (6 months): University of Barcelona (Spain)

  • 2 years technical degree in Hospitality and Catering Management

    Lycée hôtelier Bonneveine - Marseille, France

    September 2010 - June 2013

  • Senior year

    Galena High School - Reno, NV, United States

    August 2009 - June 2010

  • French High School diploma focused on literature

    Lycée Sainte-Marie - Aubagne, France

    September 2008 - July 2009

Languages

3 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Full professional

Personal information

Nationalities

  • French

Date of birth

July 20th 1991

Driving License

Yes

Connections
Subhajit Sikder
Junior Business Development Executive at Novotel Group
Zied Zarg El Aioun
Réceptionniste chez Summer Hotels Group
Rares Ciuverca
Student from American Hotel Academy Romania
View 5 connections
Following
Hosco
Geneva, Switzerland
Other members
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Laon, France
Camille Mozer
Avignon, France
Chloé Aubertiny
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Fanny Misery
Toulon, France
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