Alyssa Nicole Urmeneta

Alyssa Nicole Urmeneta

Guest Relations Agent at Swissotel Al Ghurair
Lives in Dubai, United Arab Emirates
over 6 months ago

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Hospitality professional with a degree in Hotel and Restaurant Management. I have years of experience in highly regarded hospitality environments with emphasis in customer service. Taking pride in providing excellent customer service while displaying confidence and professionalism at all times.


  • Guest Relations Agent

    Swissotel Al Ghurair - Dubai, United Arab Emirates

    Guest Relations
    February 2018 - Now · 10 months

  • Executive Lounge Attendant

    Swissotel Al Ghurair Hotel Managed by AccorHotels - Dubai, United Arab Emirates

    Guest Relations
    July 2017 - January 2018 · 7 months

    Takes care of all VIP guests and coordinate with all concerned departments to fulfill guest needs and requests, while assisting hotel guests efficiently, courteously and professionally. Keeps a close working relationship with staff and other departments within the hotel. Fosters an excellent rapport to hotel guests, relevant outside transportation contractors, local sightseeing operators and travel agents.

  • Club Lounge Attendant

    Al Ghurair Rayhaan by Rotana - Dubai, United Arab Emirates

    Guest Relations
    February 2017 - July 2017 · 6 months

  • Waitress

    Evento Wedding Parties and Organizing LLC - Dubai, United Arab Emirates

    F&B other
    June 2015 - July 2016 · 1 year and 2 months

  • Kitchen Assistant

    Jpark Island Resort and Waterpark Cebu - Dubai, United Arab Emirates

    F&B kitchen
    October 2014 - April 2015 · 7 months


  • Mindanao State University -Ilifan Institute of Technology

    June 2010 - April 2015


  • English
    Full professional


  • Customer Focused
  • Food and Beverage Service
  • MS Office proficient
Marco Fraschetti
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