Alzbeta Fiolkova

Alzbeta Fiolkova

Customer Sales Agent at Shangri-La Hotel, At The Shard, London
Lives in Renens, Switzerland
over 6 months ago

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MA Luxury Hospitality Management graduate with Distinction who can work under pressure with good interpersonal skills, professional and efficient approach to work, developed through employment experience from the Hospitality and Tourism industry. Highly motivated and always up to new challenges and keen to learn new skills.

Experience

  • Customer Sales Agent

    Shangri-La Hotel, At The Shard, London - London, United Kingdom

    Reservations
    May 2016 - April 2018 · 1 year and 12 months

    Generating sales from booking enquiries, inventory management, report maintenance, processing reservations from various distribution channels, updating data on STR global, training of new colleagues, stationary management, office administration tasks Extracurricular projects Employee Engagement Champion- organising social and team building events Green Team – introducing and promoting environmentally conscious initiatives in the hotel and the local area Accomplishments Awarded ‘Employee of the month’ Introducing recycling and standard operating procedures in the Sales & Marketing and Finance offices as well as implementing energy-saving policies for office equipment

  • Cashier

    Pillars Restaurant - London, United Kingdom

    F&B service
    October 2015 - December 2015 · 3 months

    Payment handling (cash, card or Leger), student supervision and training, end of the day cash management, till and credit card reports

  • Internship- rotation

    No.11 Cadogan Gardens Hotel - London, United Kingdom

    Other
    February 2013 - January 2014 · 12 months

    Accounts Purchase Ledger, City Ledger, Control reports, communication with suppliers, office administration tasks Reception Check in and Check out, payment taking, complaint handling, office administration tasks Sales and marketing Social media content creation (Facebook, Twitter, Blog), third party site fact check, content research, updating events calendar, interpreting website analytics Reservations Reservation handling, updating data on STR global, stakeholder communication, administration tasks Housekeeping Cleaning of rooms and public areas, supervising evening maids, inspecting rooms

  • Group Reservations Executive

    European Travel Services Ltd. - London, United Kingdom

    Reservations
    June 2012 - August 2013 · 1 year and 3 months

    Group reservation processing (hotels, entrances, restaurants), rooming list preparation, issuing invoices, customer and supplier communication

  • Conference and Banqueting Waitress

    The Landmark Hotel - London, United Kingdom

    Events
    October 2011 - October 2015 · 4 years and 1 month

    Event Mise en Place, natural handling of work and positive attitude, managing preparation and service of menu tasting, office administration tasks

  • Reservations Executive

    European Travel Services Ltd - London, United Kingdom

    Reservations
    February 2009 - September 2011 · 2 years and 8 months

    Hotel reservations handling, invoice and secure trading control, complaint handling, emergency phone responsibilities, covering other departments during staff absence

Education

  • Master's Degree in Luxury Hospitality Management

    University of West London - London, United Kingdom

    September 2015 - September 2016

    Master's degree with Distinction Masters dissertation: Revenue management practices and brand reputation in luxury hotel sector in London

  • BA (Hons) in Hospitality Management

    University of West London - London, United Kingdom

    September 2011 - May 2015

    BA with First Class Honors Bachelors dissertation: Contribution of the Savoy society mentoring scheme on career advancement of hospitality graduates Achievements: The Essential Cuisine Award for the student with best performance in year 2014

Languages

  • Czech
    Native or fluent
    100%
  • Slovak
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Polish
    Limited working
    40%
  • German
    Notions
    20%

Skills

  • Adaco
  • Microsoft Office Suite-
  • Opera PMS
  • Sage
  • Tourplan
Following
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Lausanne, Switzerland
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