Alzbeta Skardova

Alzbeta Skardova

Cabin Crew at Emirates
Lives in Barcelona, Spain
over 6 months ago

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Experienced in Tourism sector, with strong background in Customer service. Strong communication skills, able to work under pressure and manage the workload and stress in professional manner. Used to work in multinational team in English-speaking environment. As for my personal skills, I am very communicative and positive person and due to my previous experience I am open minded and I welcome all new challenges and opportunities that can contribute to my personal and professional development. I am very sociable and I keep enjoying the work with people, where I can apply my communication skills.

Experience

  • Cabin Crew

    Emirates - Dubai, United Arab Emirates

    Customer Service
    September 2015 - March 2018 · 2 years and 7 months

    Working in Emirates as a Cabin Crew means to deliver a high standard of customer experience, working in multinational team in an English-speaking environment and at the same time developing of communication skills, ability to face challenging situations and manage the workload and stress in professional manner.

  • Travel Specialist for German Market

    Czech Holidays - Prague, Czechia

    Tourism
    February 2015 - September 2015 · 8 months

    Travel specialist in the incoming department for the German market with the following responsibilities: communication with foreign partners and suppliers via email, telephone or skype, placing orders, ordering of services, billing, attending of business meetings.

  • Front Desk Receptionist

    Novotel - Prague, Czechia

    Front Office reception
    November 2013 - March 2014 · 5 months

    Responsible for the check-in and check-out of guests, providing information to hotel guests in English and German in personal contact, via telephone and email, working with hotel operation system Opera.

  • Cabin Crew (seasonal job)

    Travel Service/ Smartwings - Prague, Czechia

    Customer Service
    March 2013 - August 2015 · 2 years and 7 months

    As a Cabin Crew, responsible for assuring of the safety of passengers and the compliance with the security regulations on board while caring for guests, conducting the meal and beverage service.

  • Stewardess on bus lines

    Student Agency - Prague, Czechia

    Customer Service
    November 2009 - July 2012 · 2 years and 9 months

    Contact with passengers during check-in and journey, close cooperation with reservation department, dispatchers and drivers.

Education

  • Master’s degree

    University of Economics, Prague - Prague, Czechia

    September 2010 - June 2013

    Master’s degree in Tourism Management

  • Bachelor's degree

    University of Hradec Kralove - Hradec Kralove, Czechia

    September 2006 - January 2010

    Bachelor's degree in Tourism Management

Languages

  • Czech
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Professional working
    60%
  • Spanish
    Professional working
    60%

Skills

  • Microsoft Excel
  • Microsoft Word
  • Opera (Oracle)
  • Powerpoint
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