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Experienced in Tourism sector, with strong background in Customer service. Strong communication skills, able to work under pressure and manage the workload and stress in professional manner. Used to work in multinational team in English-speaking environment. As for my personal skills, I am very communicative and positive person and due to my previous experience I am open minded and I welcome all new challenges and opportunities that can contribute to my personal and professional development. I am very sociable and I keep enjoying the work with people, where I can apply my communication skills.
Emirates - Dubai, United Arab EmiratesCustomer ServiceSeptember 2015 - March 2018 · 2 years and 7 months
Working in Emirates as a Cabin Crew means to deliver a high standard of customer experience, working in multinational team in an English-speaking environment and at the same time developing of communication skills, ability to face challenging situations and manage the workload and stress in professional manner.
Travel Specialist for German Market
Czech Holidays - Prague, CzechiaTourismFebruary 2015 - September 2015 · 8 months
Travel specialist in the incoming department for the German market with the following responsibilities: communication with foreign partners and suppliers via email, telephone or skype, placing orders, ordering of services, billing, attending of business meetings.
Front Desk Receptionist
Novotel - Prague, CzechiaFront Office receptionNovember 2013 - March 2014 · 5 months
Responsible for the check-in and check-out of guests, providing information to hotel guests in English and German in personal contact, via telephone and email, working with hotel operation system Opera.
Cabin Crew (seasonal job)
Travel Service/ Smartwings - Prague, CzechiaCustomer ServiceMarch 2013 - August 2015 · 2 years and 7 months
As a Cabin Crew, responsible for assuring of the safety of passengers and the compliance with the security regulations on board while caring for guests, conducting the meal and beverage service.
Stewardess on bus lines
Student Agency - Prague, CzechiaCustomer ServiceNovember 2009 - July 2012 · 2 years and 9 months
Contact with passengers during check-in and journey, close cooperation with reservation department, dispatchers and drivers.
University of Economics, Prague - Prague, CzechiaSeptember 2010 - June 2013
Master’s degree in Tourism Management
University of Hradec Kralove - Hradec Kralove, CzechiaSeptember 2006 - January 2010
Bachelor's degree in Tourism Management
CzechNative or fluent100%
- Microsoft Excel
- Microsoft Word
- Opera (Oracle)