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Relais & Châteaux - Lenox, MA, United StatesGuest RelationsMay 2018 - October 2018 · 6 months
During my time in Blantyre, Relais and Châteaux I have had the opportunity to roll thru Front office, housekeeping, SPA front desk and reservations. As well I have been performing as AM – PM Bistro supervisor.
Guest Relations Agent
Celebrity Cruises - Southampton, United KingdomRooms divisionOctober 2014 - May 2016 · 1 year and 8 months
Be ambassador for the brand. Responsible for proactively driving customers service through the hotel and for implementing service recovery strategies when faced with unsatisfied guest Some of my essential functions include but not only: check in, check out, consistently offer, friendly and engaging service. Assist with upgrades, restaurant, spa and other facilities reservations.
Guest Relations Agent
Disney Cruise Line - Celebration, FL, United StatesRooms divisionJanuary 2014 - August 2014 · 8 months
Go above and beyond according to DCL guest policies. Provide outstanding customer service and assist the guest from the cruise ship: families, foreign dignitaries, corporate executives and celebrities. Maintain professional relationships resolving problems with superior communications skills to ensure that our stories are told in the best ways possible
Walt Disney World Resort - Florida City, FL, United StatesF&B serviceFebruary 2011 - February 2012 · 1 year and 1 month
Representative of the Mexican Pavilion. Show and share the heritage and culture of Mexico along fine dining experience. My performance was a journey during a year, starting as restaurant hostess, stocker, runner and waiter. Bringing Magical moments to the guests
Fairmont Hotels - Acapulco, MexicoF&B serviceJune 2008 - January 2011 · 2 years and 8 months
Helping out with some shifts for AM restaurants and keep the track of the assigned management for some events. Provide and communicate a layout of the event. Supervise execution of in house catered events to ensure high quality service according to standards. Coordinate all aspects, including being available for clients during event: coffee breaks, brunches, weddings, conventions and so on. Maintain proper stock level of all catering equipment. Training, evaluating and supervising staff.
Fairmont Hotels - Acapulco, MexicoSpa & WellnessDecember 2004 - April 2007 · 2 years and 5 months
Mainly welcoming all the guests through the SPA lobby area with a smile and greetings and escort them to the cabins while explaining the SPA facilities and environment. Assured the guest pre-checking is done clearly. Handling all the calls including reservations and internal calls and guest requests and act accordingly. Deal with any inter departmental inquiries related to the operation. Training to the new arrivals. Perform related Duties and special projects assigned by the department heads.
Marketing for hospitality business
Univesidad Loyola del Pacífico - Acapulco, MexicoAugust 2000 - December 2005
SpanishNative or fluent100%
EnglishNative or fluent100%