Amanda García Capdevila

Amanda García Capdevila

Front Desk Supervisor at DoubleTree by Hilton London Victoria
Lives in London, United Kingdom

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About me

My training academic in tourism and hotel management combined with work experience in different hotels and customer service companies have developed my skills for the sale and positioning of the product in the market, in addition to the organization and development of events, stock control and of small groups of personnel, among others. My vocation to tourism and interest in other cultures fuels my enthusiasm for personal development in the sector.

Experience

4 years and 3 months

  • Front Desk Supervisor

    DoubleTree by Hilton London Victoria - London, United Kingdom

    Front Office reception
    November 2018 - Now · 7 months

    - Be responsible and control cash transactions, ensuring that they are exchanged, registered and passed to the accounting department in accordance with the established rules. - Train and assist new team members to comply with the requirements quickly and efficiently. - Perform the tasks of front desk agents, call center and reservations if required. - Attend the morning meeting if necessary in the absence of the front of the operation. - Ensure that an effective structure of communication within the department is established and maintained at all times and that all reception staff take into account information about their function, as well as promotions in the hotel. - Ensure the motivation of the whole. - Maintain the highest possible level of service when dealing with clients in order to provide a perfect experience.

  • Reservation & Instant Services Manager

    InterContinental Hotels Group® - San José, Costa Rica

    Reservations
    February 2018 - July 2018 · 6 months

    The objectives of the position are to plan, coordinate and supervise the process of the reservations and instant service departments for the Real Intercontinental and Quality hotels. The results would be the coordination of booking agents, the correct realization and billing of hotel reservations; supervision of the fulfillment of tasks in the IS department and control of use of the Hostoss tool. Functions: - Supervise that individual and group bookings are made in accordance with the requested requirements, which can be entered electronically or by telephone, follow up on them and validate their payment method. - Send the emails to the areas responsible for any special information required, in order to be properly attended. - Determine the charges to be charged for cancellation or non-presentation, and transfer them to reception for cancellation. - Address claims for payments that do not correspond in order to make the adjustment, create an account receivable, and pass it to accounting for the return of money. - Square the reservation system to match the data both those entered on the Internet and those prepared by the booking agents. - Carry out the requested monthly reports requested by the group and the Income Management. - Manage and supervise the team of the Reservations and IS department. - Monitor response times, goal Room service, compliance checklist of IS agents.

  • Front Desk Assistant Manager

    IHG - InterContinental Hotels Group - San José, Costa Rica

    Front Office reception
    July 2017 - January 2018 · 7 months

    The main functions as Assistant Manager / Front Desk Supervisor are the following: - Intervene in the recruitment process of personnel. - Supervise the work of the receptionists. - Participate in meetings with managers of the other departments. - Elaborate the work schedule of the staff. - Control overtime and compliance with working hours. - Review the billing of guest accounts. - Attend to the problems of the guests. - Maintain updated employee training. - Increase the motivation of the group and encourage sales and assign challenges to each collaborator. - Perform weekly product orders, control spending according to the budget.

  • International Development Management Program

    Real Intercontinental Hotels & Resorts - Santo Domingo, Dominican Republic

    Front Office reception
    October 2016 - July 2017 · 10 months

    International Development Management Program for 6 months at the Hotel Real Intercontinental Santo Domingo. During the first month I will be offered the opportunity to know all the departments of the hotel. From the second month until the end of the program I will be focused on the Front Desk area. The objective of the Real Intercontinental is to generate an unprecedented expectation in the city and generate an insurmountable atmosphere versus the competition.

  • Recepcionist & Reservation Agent

    Roger de Lluria Hotel - Barcelona, Spain

    Front Office reception
    February 2016 - September 2016 · 8 months

    - Manage the check in and check out progress of the clients. - Update and control the reservations in order to ensure the highest possible ocupation rates. - Provide a high level of customer support, anticipating and fulfilling client needs. - Control, registrer and charge extra services used by the clients. - Manage messenger, correspondence and wake up call services when necessary. - Assure the security of the clients and their belongings while in the hotel. - Intermediary between the customer communications and the corresponding departments. - Ensure accurate and matching pricing in all points of bookings. - Show clients to the apartments and explain all rules and expectations.

  • Recepcionist

    Acta Atrium Palace Hotel - Barcelona, Spain

    Front Office reception
    March 2015 - August 2015 · 7 months

    - Manage the check in and check out progress of the clients. - Update and control the reservations in order to ensure the highest possible ocupation rates. - Provide a high level of customer support, anticipating and fulfilling client needs. - Control, registrer and charge extra services used by the clients. - Manage messenger, correspondence and wake up call services when necessary. - Assure the security of the clients and their belongings while in the hotel. - Intermediary between the customer communications and the corresponding departments.

  • Recepcionist & Reservation Agent

    Feel at Home Barcelona - Barcelona, Spain

    Front Office reception
    April 2013 - May 2013 · 2 months

    - Manage the check in and check out progress of the clients. - Update and control the reservations in order to ensure the highest possible ocupation rates. - Provide a high level of customer support, anticipating and fulfilling client needs. - Control, registrer and charge extra services used by the clients. - Manage messenger, correspondence and wake up call services when necessary. - Assure the security of the clients and their belongings while in the hotel. - Intermediary between the customer communications and the corresponding departments. - Ensure accurate and matching pricing in all points of bookings. - Show clients to the apartments and explain all rules and expectations.

  • Recepcionist Trainee

    Hotel Alimara - Barcelona, Spain

    Front Office reception
    March 2011 - May 2011 · 4 months

    - Manage the check in and check out progress of the clients. - Update and control the reservations in order to ensure the highest possible ocupation rates. - Provide a high level of customer support, anticipating and fulfilling client needs. - Control, registrer and charge extra services used by the clients. - Manage messenger, correspondence and wake up call services when necessary. - Assure the security of the clients and their belongings while in the hotel. - Intermediary between the customer communications and the corresponding departments.

  • Administration & Event Agent

    Proandre Hygiene Systems, Inc. - Miami, FL, United States

    Administration & General
    June 2009 - August 2009 · 3 months

    - Customer support (email, phone and face to face). - Maintenance and updating of stock. - Supply ordering. - Oversee and organize company travel plans (flight reservations, hotels, transfers, etc.) - Organize conferences and expositions for various events throughout the year. - Informing potential clients of upcoming events. - Promotion in new markets.

Education

  • Tourism & Hospitality management

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    September 2010 - December 2015

    Degree in Tourism & Hotel ManagementCETT - University of BarcelonaThe main objective of this degree is to give professionals the skills necessary in order to work in management positions in hotel and tourism companies and institutions and to innovate in the face of the challenges that bring globalization, sustainability, and technological progress. The degree also works to strengthen the individual characteristics needed to lead teams and projects within an complex and ever changing environment. The degree is based on the following modules: accounting, legal, economy, geography, research basics, local and global tourism, financial and economy management, analysis of tourist destinations, marketing, organization of business and personnel management, hospitality management, revenue management, design of tourist establishments, event organization and languages.

Languages

5 languages

  • Catalan

    Native or fluent

  • Spanish

    Native or fluent

  • English

    Full professional

  • French

    Notions

  • German

    Notions

Skills

10 skills

  • Ability To adapt
  • Ability to work in groups
  • Customer-service
  • Good communicator
  • High quality standard
  • Languages
  • Lead groups
  • Objectives
  • Planning and organization
  • Sales
Connections
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Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA presso CIPAS TM STRESA
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