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9 years and 8 months
AT&T - Tokyo, JapanAdministration & GeneralOctober 2012 - Now · 7 years and 3 months
Note**December 2018 to Present (promoted from Personal Assistant to General Manager) Main Responsibilities: -Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands -Organize and schedule meetings and appointments -Partner with HR to maintain office policies as necessary -Organize office operations and procedures -Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time -Manage contract and price negotiations with office vendors, service providers and office lease -Provide general support to visitors -Manage executives' schedules, calendars and appointments -Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored -Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office -Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff -Perform review and analysis of special projects and keep the management properly informed -Responsible for recruiting staff for the office and providing orientation and training to new employees -Participate actively in the planning and execution of company events -Organize orientation and training of new staff members -Design and implement office policies and procedures -Oversee adherence to office policies and procedures Analyze and monitor internal processes Implement procedural and policy changes to improve operational efficiency -Manage internal staff relations Analyze and monitor internal processes Implement procedural and policy changes to improve operational efficiency -Maintain a safe and secure working environment Ocober 2012 – November 2018 Main Responsibilities: -Providing administrative and secretarial support to the General Manager and Human Resources -Scheduling appointments, organizing internal and external meetings, and coordinating meetings -Assisting the General Manager and Human Resources in planning and preparing for meetings -Handling, screening, and directing incoming calls appropriately -Drafting, proofing, and editing internal and external correspondence -Booking air tickets for executives and preparing travel expense reports -Prepared and maintained internal and external files and records of great confidentiality -Coordinate office management activities to aid executives -Research and compile confidential documents -Take and record minutes of the meeting -Screen incoming correspondence and ensure delivery to the intended recipient -Create and maintain a liaison between executives -Compose letters and other correspondence -Produce reports and charts -Prepare meeting agendas and collect related material -Review and proofread documents for executives’ signatures -Oversee office budget and recommendations on office expenditure SKILLS Microsoft Office – Power Point, Word, Excel and Outlook Good verbal and written communication skills Positive attitude: Adaptable and Flexible Verbal and written articulacy Professional discretion Well-developed time management skills Strong organizational skills
Guest Relations Officer
Shangri-la Hotel, Dubai - Dubai, United Arab EmiratesGuest RelationsApril 2010 - August 2012 · 2 years and 5 months
Main Responsibilities: Japanese Guest Relations Officer - Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in - Coordinate luggage collection and storage - Oversee check-in and check-out procedures, including reservations and financial transactions - Promptly address guests’ requests, like in-room dining - Actively listen to and resolve complaints - Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services - Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns - Inform clients of our hotel services, including breakfast and dining options - Examine daily duties, assign tasks and check on progress - Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings - Recommend local tourist spots, including places to dine, shop and sight-see - Taking care of all Japanese guests SKILLS Proficiency and strong knowledge in MS Excel and Opera Calm, efficient, and organized with great attention to detail Able to communicate in a relevant foreign language Are pro-active and reliable Basic Telephone skills Proficient in English both in oral and written English language Knowledge of other languages would be an advantage Strong Communication skills (verbal, listening, writing) and Excellent Hospitality skills
Pacific Gateway International College - Queensland, AustraliaMarch 2008 - January 2019
Technos College Tokyo School of Air Travel and Hotel Management - Tokyo, JapanApril 2007 - March 2010
Airlines Hotel Management Course
Native or fluent