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Senior Global Sales Assistant
AT&T - Tokyo, JapanSales & MarketingAugust 2016 - Now · 2 years and 6 months
Main Responsibilities; - Estimate acquisition (English) and estimate content data (English) management (70% overall) - English Contract Contents Data Organization (20% of the whole work) - Preparation of English quotation (10% of the whole work) - Perform English to Japanese and Japanese to English translation - Overseas team support (Phone call/ Email/ Meeting Setting) - Perform general office administration tasks - Assist with the reimbursement of office expenses and procurement of office supplies - Reading and analyzing incoming memos, submissions, and distributing them as needed. - Preparing financial statements, reports, memos, invoices letters, and other documents. - Filing and retrieving corporate records, documents, and reports, and maintain an archive of such records. - Helping prepare for meetings, and accurately recording minutes from meetings. - Using various software, including word processing, spreadsheets, databases, and presentation software. - Reading and analyzing incoming memos, submissions, and distributing them as needed. - Making travel arrangements for the executives. - Opening, sorting and distributing incoming faxes, emails, and other correspondence.
Booking.com - Tokyo, JapanSales & MarketingOctober 2012 - June 2018 · 5 years and 9 months
Account Manager ( 2014 Mar. – 2016 Jun.) -Main Responsibilities; - Visit the important hotels in Japan - Support Booking.com BV’s-strategy for hotel availability and supply within Japan. - Promote the Booking.com BV brand name and its online reservation services to hotels. - Responsible for area coverage - Inform hotels and advise on allotment, availability and supply. - Rate checks and competitor checks - Liaison person for hotels to contact when they have questions - Providing hotels with information and advice by mail and email, including follow-ups. - Follow up on cancellations and evaluations - Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system - Support hotels with regards to Booking.com’s system - Organize and coordinate Tourist Trade Fair visits to liaise with hotels - Check statistics in the control room and follow up Hotel Coordinator (2013 Mar. – 2014 Feb.) - Main Responsibilities; - Check statistics in the control room and follow up - Responsible for the coordination and production of new hotel websites - Responsible for the delivery of correct hotel information and pictures of newly registered hotels - Training of new hotels using our extranet, rates & availability system - Enter the rates, availability, promotions in our system for hotels - Check hotel websites and amendment of rates, availability, specials, promotions - In consult with the Area Manager Hotels and Account Managers Hotels you contact registered hotels regarding the rates & availability system - Assist with acquisition of possible new hotels; preparation of mailings - Follow up of mailings, information to hotel by telephone - Follow up of IT/administrative related tasks - Periodically checkup of hotels - Answer e-mails of hotels - Check competition in the local country - Take care of good contacts with hotels in order to secure up to date information - Assist with the settlement of complaints of hotels and customers - Handle guest reviews that need action - Check statistics in the control room and follow up Customer Service Executive (2012 Oct. – 2013 Feb.) - Main Responsibilities; - Handle pre and post reservation inquiries by phone, e-mail and fax - Handle customer requests by phone and e-mail - Modify, change and/or cancel existing reservations - Outbound calls to hotels/guests to arrangement special requests - Liaison between guest and hotel to resolve complaints - Manage relationships with hotels by providing customer service and account management support
Guest Relations Officer
Shangri-la Hotel, Dubai - Dubai, United Arab EmiratesGuest RelationsApril 2010 - August 2012 · 2 years and 5 months
- Planed and coordinated the provision of friendly, efficient services to guests - Schedule activities for guests - Plan and coordinate all promotional activities targeting clients - Trace relevant statistics about clientele - Coordinate and supervise all activities for guests - Assist with check-ins / check-outs of clients - Greet Guests upon arrival - Assist staff with language and culture (especially for Japanese guests) - Assist guests with airline bookings and reconfirmation's - Assist all departments in being receptive to the needs of guests - Attend recreation activities when necessary - Assist with translations (information: guest directory; menus etc.) as required - Provide feedback from Guests to Front Office Manager
JapaneseNative or fluent100%