Amir Badr

Amir Badr

Resident Manager (Resort Manager) at Hideaway Beach Resort & Spa
Lives in Muscat Governorate, Oman

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About me

🌟 Hotel and Hospitality Industry Expert 🏨 Proven in Elevating Service Excellence for Lasting Guest Loyalty, Revenue Surge and Sustainable Business Expansion 🚀 Outstanding Leadership | Strategic Operations Maestro

Dedicated and results-driven senior executive with a proven track record in the hotel and hospitality industry. I bring my extensive expertise in spearheading day-to-day operations, driving operational excellence and ensuring an exceptional guest experience.

My leadership style is characterised by a hands-on approach, strategic vision and an unsurpassed commitment to fostering a positive and collaborative work environment. With in-depth understanding of the dynamic challenges in the hospitality sector, I excel in implementing innovative solutions to optimise efficiency, enhance guest satisfaction and achieve revenue targets.

I have successfully managed diverse teams, executed cost-effective strategies and leveraged technology to streamline operations. My passion for delivering world-class service aligns seamlessly with the high standards of the hospitality industry.

Main highlights of my career include:

✅Hotel and Resort Business Development. As a highly experienced professional in the industry, able to oversee all aspects of development and implementation of hotel and resort business.
✅Thoughtful and Customer-Centric Leadership. Driven to create customer-centric initiatives to ensure that guests or customers are satisfied with services.
✅Effective Staff Training and Management. Empowered with the ability to inspire employees to efficiently deliver outstanding hospitality services to clients or guests.

Top Skills and Specialities:
📌Industry & Functional Expertise: Property/Resort Operations Management | Pre-Opening & Opening Management | Product & Service Development | Budget and Finance Oversight | Strategy Planning & Execution | Business Administration | Customer Service | Process Optimisation | Policy and Standards Compliance | Performance Improvement | Sales & Marketing | Crisis Management
📌Overall Leadership Aptitudes: Team Building | Staff Training and Development | Multicultural People Management
📌Other Soft Skills: Conflict Resolution | Needs Assessment | Problem Solving | Prioritisation | Decision Making | Collaboration
📌Technology: OPERA, Protel, HotSOS, Microsoft Office, ReviewPro, TrustYou, Oasys, Micros – Materials Control, STR, TripAdvisor, Enterprise Case Management System, Energy Tracking System, FAMS – GPS Tracking & Fleet Management Solutions

I am expanding my network to further explore opportunities in hotel and hospitality management, as well as contribute to the success of an organisation.
Feel free to get in touch with me here.

Experience

10 years and 3 months

  • Resident Manager (Resort Manager)

    Hideaway Beach Resort & Spa - Maldives

    Management
    October 2021 - October 2023 · 2 years and 1 month

    Planned and implemented unique strategies to enhance resort operations, while focusing on guest satisfaction and driving revenue growth. Oversaw multiple teams across different departments to ensure consistency in meeting overall expectations. Partnered with the general manager, owners and representatives in identifying challenges, resolving issues and executing property improvements. Directed the launch of Signature Collection Villas in February 2022 which enhanced the operations of the resort. Controlled cost-cutting initiatives without compromising the budget and the highest quality of service. ✅ Made noteworthy contributions to the resort's performance by working together with senior leadership to develop and execute strategies that guarantee smooth operations and alignment within the resort's vision. ✅ Attained top 20 ranking on TripAdvisor Traveler Ranking out of 163 luxury resorts in Maldives, as well as 98% Guest Review Index (GRI) by conceptualising guest-focused techniques. ✅ Served an instrumental role in earning the World Travel Awards' (WTA) "Maldives' Leading Honeymoon Resort 2023" by supporting the company to its dedication to service excellence. ✅ Obtained 10% monthly increase in upselling revenue from F&B extras by creating various revenue-boosting events, such as the first-ever weekly Lobster Dinners on the Beach, White Night parties and theming nights. ✅ Acted as a key player in maximizing the Food Department's cost-efficiency by managing weekly orders and maintaining a food cost range of 28% to 30%.

  • Hotel & Rooms Consultant for Project Pre-Opening Activities (5 Months’ Temporary Contract)

    Heart of Hospitality - Muscat, Oman

    Consulting
    March 2021 - August 2021 · 7 months

    Created comprehensive pre-opening budgets that included both CAPEX and OPEX, essential for allocating resources and managing costs during the launch. Spearheaded all stages of startup, including sourcing and procurement aiming for a smooth and efficient promotion. Selected the finest hospitality professionals to work for key instructor roles, producing a high-performing team. ✅ Drove efforts in setting up pre-opening operations for a prestigious project by fully supporting the owner. ✅ Increased market reach by meeting governmental institutions and other sectors through innovative hospitality-related goods and services. ✅ Successfully secured a positive project launch that led to profitability and high guest satisfaction. ✅ Updated accommodations and training materials for hotel management, resulting in the formation of a fully equipped team.

  • Front Office Manager

    Six Senses Zighy Bay - Musandam Governorate, Oman

    Room Division Management
    February 2018 - December 2019 · 1 year and 11 months

    Provided supervision to a team of 58 in the Front Office to ensure highest-level of product and service quality, while obtaining guest contact experience goals. Established efficient staffing, management and training plans to uphold excellent service standards. Proactively tracked comments and ratings for guest service to resolve any problems and raise satisfaction levels. Used procedures for spending management and reviewed financial accounts. Designed work schedules and enacted SOPs with best practices. Assessed and addressed service issues effectively, and executed revenue-generating strategies including cost-efficiency management and upselling. ✅ Consistently achieved a 96% total performance score through email capture ratio improvement, bounce email reduction and favourable feedback from guests who were retained. ✅ Gained a 95% Leading Quality Assurance (LQA) score by participating in self-audits, online action plans and training. ✅ Grew revenue by 15% by steering upselling efforts and maximising yield per villa. ✅ Identified high-potential individuals within the team and supported them in their professional growth and development.

  • Managing Director

    A&S Hospitality Management - Phuket, Thailand

    Management
    June 2017 - February 2018 · 9 months

    Handled P&L and management responsibility by delivering strategic leadership for recently purchased real estate. Streamlined guest experience by implementing effective operating procedures. Conceptualised business and financial plans to achieve hotel budget goals. Supervised the creation of teams, training, policy creation and human resource management during the pre-opening and opening phases. ✅ Made best use of hotel bookings and gained a competitive edge in the industry by working with Online Travel Agencies (OTA) to support business development efforts. ✅ Generated maximum room yield and income of 15% by utilising creative marketing approaches, sales tactics and revenue control plans. ✅ Implemented cost-cutting measures that successfully boosted gross margins.

  • Pre-Opening & Post Opening Team - Operations Manager

    Somerset Panorama Muscat, The Ascott Limited - Muscat, Oman

    Room Division Management
    August 2015 - March 2017 · 1 year and 8 months

    Entrusted to lead pre-opening projects and monitor operational departments, such as Front Office, Housekeeping, Engineering and Security. Played a pivotal role as HQ representative in collaboration with owners, representatives and project team. Worked with the development of forecasts, budgets, plans, policies and EHS activities. Cooperated with the HR Team to recruit, educate and grow employees. Built and maintained relationships with employees, customers and partners by addressing needs. Implemented training for personnel in disaster response. ✅ Earned a 97% GRI score, and in terms of guest satisfaction, was ranked top 2 among competitors; utilised technical skills in regularly reviewing guest feedback on the Enterprise Case Management System and ReviewPro. ✅ Significantly improved the company's reputation and status with Online Travel Agencies (OTAs). ✅ Spearheaded the property launch on March 1, 2016 through expert team leadership and project team coordination throughout the construction period, resolving technical issues and meeting approved deadlines. ✅ Made substantial efforts in rolling out Disaster Response Training for all employees as a key part of the Property Crisis Management Programme. ✅ Boosted the hotel's digital standing and cultivated a favourable market image with Online Travel Agencies (OTAs) by executing targeted strategies and initiatives through different specific measures, which efforts resulted in increased positive reviews, enhanced visibility on OTA platforms and a notable uptick in reservations, reinforcing the hotel's reputation and appeal among a broader audience.

  • Front Office Manager

    Citadine's on Bourke Melbourne, The Ascott Limited - Melbourne, Australia

    Room Division Management
    February 2011 - June 2014 · 3 years and 5 months

    Maximised revenue by effectively controlling front office systems, room reservations, department budget, supplies inventory, scheduling and forecasting. Organised financial reports including rate and availability calendars, and reviewed customer feedback using guest issues and compliments to create long-term improvements in products and services. Facilitated night audit operations to ensure smooth procedures implementation. ✅ Promoted rapidly from guest service officer to night front office manager to front office manager for exemplifying strength in talent and potential, which led to delivery of highest level of service in all guest interactions at the Guest Services Departments ✅ Selected as the representative from Australia to participate in The Ascott Host Programme, a training course conducted in Singapore. ✅ Won numerous awards and recognitions including Jun and Sep 2011 Employee of the Quarter Awards for showcasing exceptional customer service and commitment to the company; 2012 Hotel Industry Rising Star Award Finalist from the Tourism Accommodation Australia State Awards for Excellence.

Education

Languages

3 languages

  • English

    Native or fluent

  • Russian

    Native or fluent

  • Arabic

    Native or fluent

Personal information

Date of birth

January 26th 1989

Driving License

Yes

Skills

15 skills

  • Analyse
  • Critical Thinker
  • Data Analytics
  • Hotel Management
  • Leadership
  • Listening
  • Luxury Managment
  • Pre opening properties
  • Problem solver
  • Resort management
  • Resourceful
  • Respectful
  • Strategy and Execution
  • Teamleader
  • Teamplayer
Connections
Satyan Jethani
Owner/Operator at SR1 and SR2 Boutique Hotel
Sandra Kovtunovych
Front Office Supervisor at TUI Group: International
Dario Galvan Jimenez
Senior Sales Executive at Oracle
View 5 connections
Following
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Aman Resorts
Zug, Switzerland
Melia Hotels International Villars Alpine Resort
Villars Alpine Resort
Villars-sur-Ollon, Ollon, Switzerland
Other members
Youssef Saab
Muscat, Oman
Raji Aljesry
Kuala Lumpur, Malaysia
Réka Réczicza
Dubai, United Arab Emirates
View more
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