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Experienced Operations Manager with a demonstrated history of working in the hospitality industry. Skilled in Catering, Hospitality Industry, Point of Sale (POS) Systems, Property Management Systems, and MICROS. Strong operations professional with a Bachelor of hotel managment focused in Hotel managment from Tourism and Hotel. Hotel management's.
Director Of Operations
JA Resorts & Hotels - Dubai, United Arab EmiratesAdministration & GeneralOctober 2017 - Now · 1 year and 3 months
Reporting to the General Manager, responsible for ensuring we provide the highest level of customer service in every operational aspect, guiding all departments Housekeeping, Food and Beverage and Engineering, by elaborating, implementing strategies & action plans to achieve and exceed all objectives related to guest satisfaction, team motivation and growth, and financial results. Main Achievement; • Increase beverage sales by 38% compare to last year. • Maintain guest’s satisfaction by 92% YTD • Minimizing all expenses by 100K YTD without effecting the quality of service • Maintain the health and safety procedure inside the property through Bureau Veritas guidelines
JA Resorts & Hotels - The Lagoons, Dubai, United Arab EmiratesOtherJanuary 2013 - September 2017 · 4 years and 9 months
Oversee the entire operations of a lodging establishment. Operations include human resources, food service, sales, and finances. Effectively with customers, and associates while keeping the operation running smoothly. Main achievement; • Implemented new SOP for the Operation • Redesigned the beverage list by more focus on guests needs and elaborate to increase beverage sales • STCW 95 Basic Safety training • Chaine Des Rotisseurs awards
Bachelor degree in hotel mangement
Cairo University - Hospitality and Tourism Management - Cairo, EgyptSeptember 1994 - July 1998
ArabicNative or fluent100%