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I am interested in Front Desk, Guest Relation and also Food and Beverages.
I also have knowledge of Accounting, Marketing and Human Resource. I used to work in a team and was also a leader. I often worked under pressure and took long hours shifts.
I have experience with handling guests that come from different countries with different characteristic and needs.
I am seeking challenging and growth oriented position to enhance my skills with an intention of being an asset to the company.
GM Assistant- incharge of Front Office
Song Loc Luxury Hotel - Thành phố Hạ Long, VietnamFront Office receptionMay 2017 - December 2017 · 8 months
Pre-Opening tasks. Setting up the new 4 stars hotel. Creating SOPs. Making Training Plan and Training. Recruiting staffs. Daily Operations Plan. Etc.
Assistant to General Manager
Xanh Villas Resort - Hanoi, VietnamGuest RelationsFebruary 2017 - April 2017 · 3 months
Pre-Opening tasks, includes setting up SOPs, create Training Plan for Front Office Department, etc...
Customer Service Manager
Dai Bao An Travel & Tourism Company - Hanoi, VietnamPublic RelationsJanuary 2016 - January 2017 · 1 year and 1 month
SHMS Swiss Hotel Management School - Leysin, SwitzerlandFebruary 2011 - January 2015
EnglishNative or fluent100%
HindiNative or fluent100%
NepaliNative or fluent100%
- Guest Services
- Microsoft Office
- Opera PMS
- Smile PMS