Ammar Morhal

Ammar Morhal

Customer Service Representative at Cupola Teleservices
Lives in Dubai, United Arab Emirates
over 6 months ago

Join Hosco and view Ammar's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Seeking a position suitable to my qualifications where extensive experience will be further developed and utilized, as I am an ambitious person with effective interpersonal skills, extremely organized with high attention to details.

Experience

  • Customer Service Representative

    Cupola Teleservices - Dubai, United Arab Emirates

    Customer Service
    May 2017 - Now · 1 year and 7 months

     Interacting directly with customers at all stages of the business relationship.  Generate sales leads.  Meet personal/customer service team sales targets and call handling quotas.  Handling customer complaints, provide appropriate solutions and alternatives within the time limits.  Follow up to ensure thoroughness, Keep records of customer interactions, process customer accounts and file documents.  Take an extra mile to engage customers.  Ensure that each potential and existing customer have a pleasant experience.  Acting as an extension of the firm’s brand and core values, and this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question in a pleasant and efficient manner.

  • Guest Relations Officer

    “DHR” Dubai Holiday Residence - Dubai, United Arab Emirates

    Guest Relations
    November 2014 - November 2015 · 1 year and 1 month

    - Greeting and (check-ins & outs) to ensuring the daily comfort of guests, maintains a constant presence at the front desk, lobby or the apartment, and available to handle all customer questions & concerns, works with front desk personnel in ensuring that all check-in process run smoothly. - Handling reservations, bookings, and all pending payments & deposit issues. - Arranging and controlling housekeeping staff, scheduling, and quality control as well as arranging maintenance of the apartments.

  • Production line supervisor & Manager

    ASHKAR Group for Food Industries - Omdurman, Sudan

    F&B service
    December 2012 - December 2013 · 1 year and 1 month

    o Managed all aspects of the production line and supervised employees. o Performed troubleshooting on equipment breakdowns. o Checked products for quality. o Made certain employees followed legal rules and safety standards. o Encouraged and motivated employees to meet production deadlines and goals. o Drafted reports and monitored progress. o Coordinated with management and employees toward production line improvements. o Brought line employee concerns to the attention of management. o Functioned as an effective employee motivator.

  • Therapeutic Nutrition Specialist

    Omdurman friendship Hospital - Omdurman, Sudan

    Other
    June 2011 - June 2012 · 1 year and 1 month

     Preparation of special meals or different systems depending on the type, age and weight of the patient.  Follow-up of food services provided to private patients.  Community awareness to combat nutrition-related diseases such as obesity, diabetes and angina …etc.  Cooperation with health workers in the hospital, clinic or health center in the treatment of patients and diagnosis of some cases such as (food allergy).

Education

  • High diploma in media

    Islamic World Research and Studies Institute (IWRSI) - Khartoum, Sudan

    February 2012 - April 2013

    High diploma in media

  • B.Sc. Nutrition and Food Technology

    Omdurman Islamic University - Khartoum, Sudan

    November 2006 - August 2011

    B.Sc. Nutrition and Food Technology

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Excellent verbal and written communication skill
  • Good leadership skills
  • • Good problem-solving capabilities.
  • • Great time-management abilities.
  • • Understands and implements all safety standards.
Connections
Safdar Hussain Khoso
Waiter at Beach Rotana Abu Dhabi
Rica Carillo
Guest Realation Executive at Burj Al Arab
Ivan Matende
Waiter at J&M Restaurants and lounges kampala
View 15 connections
Following
W Dubai - The Palm
Dubai, United Arab Emirates
Marjan Island Resort & Spa Managed By AccorHotels
Ras Al-Khaimah, United Arab Emirates
Other members
Manoj Kumar
Dubai, United Arab Emirates
Hamza Khan
Dubai, United Arab Emirates
Neeraj Bagri
Dubai, United Arab Emirates
Ademola Ojo
Dubai, United Arab Emirates
Cyril Achucho
Dubai, United Arab Emirates
View 327094 members