Ammar Morhal

Ammar Morhal

Customer Service Representative at Cupola Teleservices
Lives in Dubai, United Arab Emirates
over 6 months ago

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Seeking a position suitable to my qualifications where extensive experience will be further developed and utilized, as I am an ambitious person with effective interpersonal skills, extremely organized with high attention to details.


  • Customer Service Representative

    Cupola Teleservices - Dubai, United Arab Emirates

    Customer Service
    May 2017 - Now · 1 year and 7 months

     Interacting directly with customers at all stages of the business relationship.  Generate sales leads.  Meet personal/customer service team sales targets and call handling quotas.  Handling customer complaints, provide appropriate solutions and alternatives within the time limits.  Follow up to ensure thoroughness, Keep records of customer interactions, process customer accounts and file documents.  Take an extra mile to engage customers.  Ensure that each potential and existing customer have a pleasant experience.  Acting as an extension of the firm’s brand and core values, and this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question in a pleasant and efficient manner.

  • Guest Relations Officer

    “DHR” Dubai Holiday Residence - Dubai, United Arab Emirates

    Guest Relations
    November 2014 - November 2015 · 1 year and 1 month

    - Greeting and (check-ins & outs) to ensuring the daily comfort of guests, maintains a constant presence at the front desk, lobby or the apartment, and available to handle all customer questions & concerns, works with front desk personnel in ensuring that all check-in process run smoothly. - Handling reservations, bookings, and all pending payments & deposit issues. - Arranging and controlling housekeeping staff, scheduling, and quality control as well as arranging maintenance of the apartments.

  • Production line supervisor & Manager

    ASHKAR Group for Food Industries - Omdurman, Sudan

    F&B service
    December 2012 - December 2013 · 1 year and 1 month

    o Managed all aspects of the production line and supervised employees. o Performed troubleshooting on equipment breakdowns. o Checked products for quality. o Made certain employees followed legal rules and safety standards. o Encouraged and motivated employees to meet production deadlines and goals. o Drafted reports and monitored progress. o Coordinated with management and employees toward production line improvements. o Brought line employee concerns to the attention of management. o Functioned as an effective employee motivator.

  • Therapeutic Nutrition Specialist

    Omdurman friendship Hospital - Omdurman, Sudan

    June 2011 - June 2012 · 1 year and 1 month

     Preparation of special meals or different systems depending on the type, age and weight of the patient.  Follow-up of food services provided to private patients.  Community awareness to combat nutrition-related diseases such as obesity, diabetes and angina …etc.  Cooperation with health workers in the hospital, clinic or health center in the treatment of patients and diagnosis of some cases such as (food allergy).


  • High diploma in media

    Islamic World Research and Studies Institute (IWRSI) - Khartoum, Sudan

    February 2012 - April 2013

    High diploma in media

  • B.Sc. Nutrition and Food Technology

    Omdurman Islamic University - Khartoum, Sudan

    November 2006 - August 2011

    B.Sc. Nutrition and Food Technology


  • Arabic
    Native or fluent
  • English
    Native or fluent


  • Excellent verbal and written communication skill
  • Good leadership skills
  • • Good problem-solving capabilities.
  • • Great time-management abilities.
  • • Understands and implements all safety standards.
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