Amr Fayyad

Amr Fayyad

Night Manager at Al Habtoor Polo Resort & Club
Lives in Dubai, United Arab Emirates
over 6 months ago

Join Hosco and view Amr's full profile, it's free !

As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on
Join us


  • Night Manager

    Al Habtoor Polo Resort & Club - Dubai, United Arab Emirates

    Front Office reception
    May 2018 - Now · 9 months

    • Proceeding with night Audit and revise all reports and rates and ensure there is no discrepancy for and transactions • Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel • Manage, record and promptly resolve issues or emergencies that arise. • Prepare revenue and morning reports and sent it to relevant departments • Handling next day arrivals by check room blockings and VIP guest and make sure that room is ready and amenities are placed in right places • Send DTCM arrival/revenue reports and CID reports daily • Managing the guest who arrive from the main gate specially at the weekends to ensure that all visitors passing by reception to registering their ID • Ensure GSAs acquire the proper product and service knowledge needed to perform their job properly. • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas • Manage, record and promptly resolve issues or emergencies that arise • Welcoming and escort VIP guest who arrive in the night • Revise reasons for open paymasters and send it to FOM

  • Guest Services

    St. Regis Polo Resort & Club - Dubai, United Arab Emirates

    Front Office reception
    February 2018 - May 2018 · 4 months

    • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. • Ensure all in house guests information are captured daily in CID system accurately • Ensure there is no discrepancies between VICAS & PMS • Make sure all checked in guest have copies of valid Identity details • Assist front office team to complete the Tourism Dirham entry to TD online system and conducting regular audit to assure the data is matching PMS • Process all check-outs including resolving any late and disputed charges. • Answer, record, and process all guest calls, messages, requests, questions, or concerns. • Supply guests with directions and information regarding property and local areas of interest. • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. • Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications. • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service • Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such. • Allocate rooms to expected arrivals after checking the guests preferences and special requests • Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room. • Print special request report and block according to specifications. • Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits. • Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures. • Print and review masters for departed groups; check accuracy and distribute to Accounting. Review flag reports and follow up accordingly. • Review requests for late checkouts and approve according to occupancy. Communicate this information to Housekeeping. • Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory. • Print report on discrepant rooms, research discrepancies and enter current status accordingly.

  • Front Office Supervisor

    Royal Maxim Palace Kempinksi - Cairo, Egypt

    Front Office reception
    September 2016 - November 2017 · 1 year and 3 months

    • Ensure that all Receptionists appear for duty at the time specified on the departmental with tidy uniform • Conduct Daily briefing between shifts and ensure that all are aware with hotel packages and promotions • Check arrival blocking and ensure that all gest inquiries are submitted • Managing group arrivals and departures with group coordinator by check that all RC’s printed and keys is working also check breakdown and method of payment • Handling overbooking situation by choose correct reservation to upgrade, Double up, last option upgrade suite also handling early departures on the same date to close 100% • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service • Review departures the day before and settle folio to reduce time of check-out procedure • Review Credit Limit report & Open Balance to check the exceeded balances to the limit • Updating Companies & Travel Agent productivity reports • Maximize sales revenues through up-selling program TSA • Ensure that Guest History records are accurately maintained and all recurring guests are pre-registered. • Handling Guest complaints with other department to reach best result in short time and achieve guest satisfaction • Following up pending payment on paymasters and close it as soon as it possible Following and take action for shift duties like (Room Move, Traces, Room Discrepancy, and VIP Arrival) • My responsibilities as GHA Champion to challenging with team to be one of the top 3 MEA for redeem local experience & enrolments. • Ensure Shift is completed to include, shift closings, room deposits, refunds and rebates. • Assist agents with expediting problem payments, problems processing credit cards • As a departmental trainer I also train & motivating, coaching new Agents, • Build strong relation with Platinum & Black members and ensure that all benefits are delivered to them regarding to GHA standards

  • Hotel Duty Manager

    Kahramana Park Hotel & Resort - Marsa Alam, Egypt

    Front Office reception
    November 2014 - May 2016 · 1 year and 7 months

    • Carry out regular inspections of various public areas in the hotel, verify that the ambiance meets the requisite standards SOP. • Conduct random checks of 5 rooms on a daily basis to ensure that these are kept maintained and tidy, and all amenities provided are working satisfactorily • Verify quality of meals being served at buffets and as well as quality of snacks at various snack bars by conducting spot quality checks. • Ensure cleanliness and hygiene in the kitchen & receiving area, confirm that all utensils, equipment, cutlery are clean and that the kitchen staff maintain proper personal hygiene. • Following urgent points reported at Security & Night manager report being sure all points solved coordinating with all hotels departments • Ensure that staff presents professional and pleasant image of the organization and that they pay adequate attention to their personal hygiene, formal wear, name tags etc. • Hold monthly meetings with the staff to discuss new and innovative ideas that would enhance guest service, and conduct weekly meetings providing solutions to deliberate on operational problems. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement • Sends copy of MOD report to all departments on a daily basis • Prepare meeting reports and submit these to Head of Department and the Vice President, and discuss feasibility of new ideas. • Obtain and analyze feedback and comments received from guests through Revinate calibrating with front office manager and discuss how to improve weakness points • Evaluate the check-in and check-out service and ensure standard procedures are duly followed for these. • Engage in informal conversations with guests, acquire insights about their experience and stay at the hotel and provide relevant information to the Head of Department.


  • Arabic
    Native or fluent
  • English
    Full professional
Lily Hotels & Resorts
North Central Province, Maldives
Other members
Assrar Fetiha
Dubai, United Arab Emirates
Bharti Koul
Dubai, United Arab Emirates
Najma Chebet
Dubai, United Arab Emirates
Aamir Siddiqui
Dubai, United Arab Emirates
Vukadin Stojanovic
Dubai, United Arab Emirates
View 83529 members