Amr Haroun

Amr Haroun

Hotel General Manager at Ledger Plaza Hotel Bissau
Lives in Guinea-Bissau

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About me

I was working as a General Manager for one of the most famous hotels in Nairobi and East Africa Region.
Having the International Chain Flavour and Experience, As I worked with several international chains before such as Acoor , Movenpick ,Four Seasons ,Jaz Hotels and Golden Tulip.

I have a quiet solid hotel experience in a highly competitive markets and I am pretty much confident that I could be useful for an international chain and hotels around the world.

I am a business oriented marketing person, perfectionist with high concern for details and facts.

Depth experience in Rooms, Sales, Marketing and Training, I have gained strong statistical and analytical abilities with focus on guest satisfaction, service, budgeting, forecasting, business development, yield improvement, preparation execution and follow through of business plans.
I did eight openings plus refurbished and renovations for rooms. Pools and restaurants, whereby I got the image of being the right person for non-traditional operational tasks, with my ability to work under pressure, adapt, focus, change management, and most important of all create a positive team spirit.

I am capable of general management skills, training, coaching, and setting full structure, building strong customer relations complimented with additional entrepreneurial studies in several directions including Engineering, finance and human resources.

Experience

19 years and 3 months

  • Hotel General Manager

    Ledger Plaza Hotel Bissau - Guinea-Bissau

    Administration & General
    June 2019 - Now · 7 months

    - The Hotel is Managing by Laico Hotels &Resorts. - Transfered from Kenya in order to develop and improve the hotel in Bissau. - The Hotel is a 5* Hotel, Located in the Airport Area. - The Hotel is owned by the Libyan Government. - 164 Rooms & Suites, 02 meeting and conference rooms, and all the other 5* facilities.

  • Hotel General Manager

    Laico Hotels & Resorts - Nairobi, Kenya

    Administration & General
    January 2017 - May 2019 · 2 years and 5 months

    The Hotel is a 5* Hotel, Located in the business center, heart of Nairobi. - The Hotel is owned by the Libyan Government. - 208 Rooms & Suites, 15 meeting and conference rooms, and all the other 5* facilities. - Manages the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality. - Develops, recommends, implements and manages the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and Golden Tulip management expectations - Identify ROI projects; build and present the business case to ownership . - Coordinates capital improvement projects to maintain / upgrade quality standards and property image - Ensures optimal compliance with corporate focus audit - Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.

  • Resort General Manager

    THE MAAHA BEACH RESORT - Accra, Ghana

    Administration & General
    March 2015 - December 2016 · 1 year and 11 months

    Pre-opening General Manager, The Resort opening will be in 2Q, 2017. - The Resort located directly on the Atlantic Ocean. - The Resort is the first 5* Luxury Resort in Western Region area. - The Resort location and atmosphere is same Maldives style and atmosphere. - Resort room inventory 135 rooms and suites. - The Resort is owned by the minster of Petroleum’s Family in Ghana. -Pre-opening General Manager, Did all the Hotel pre-opening setup, and Running Daily operations - Owns and manages the relationship with the owner -Surveys, reviews and analyses competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence -Manages the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality

  • Hotel General Manager

    Golden Tulip Hotels & Resorts - Accra, Ghana

    Administration & General
    February 2014 - March 2015 · 1 year and 2 months

    Tulip INN Accra - Rebranding the Hotel from the previous management chain to Golden Tulip Hotels & Resorts. - Owns and manages the relationship with the owner - Surveys, reviews and analyses competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence - Manages the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality - Develops, recommends, implements and manages the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and Golden Tulip management expectations - Identify ROI projects; build and present the business case to ownership - Coordinates capital improvement projects to maintain / upgrade quality standards and property image - Ensures optimal compliance with corporate focus audit - Manages performance issues that arise within the management team - Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary - Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance - Participates in community and professional organizations to maintain high visibility and promote a positive image - Interacts in a positive way with all team members to ensure a luxury guest experience - Ensures compliance with local health and safety regulations - Increases and maintains the value of the asset

  • Hotel General Manager

    GOLDEN TULIP HOTELS & RESORTS - Lagos, Nigeria

    Administration & General
    October 2012 - January 2014 · 1 year and 4 months

    GOLDEN TULIP OWU CROWN-IBADAN-NIGERIA (10/2012-01/2014) - Pre-opening General manager, Did all the Hotel pre-opening setup, and Running Daily operations - Owns and manages the relationship with the owner - Surveys, reviews and analyses competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence - Manages the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality - Develops, recommends, implements and manages the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and Golden Tulip management expectations - Identify ROI projects; build and present the business case to ownership - Coordinates capital improvement projects to maintain / upgrade quality standards and property image - Ensures optimal compliance with corporate focus audit - Manages performance issues that arise within the management team - Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary - Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance - Participates in community and professional organizations to maintain high visibility and promote a positive image - Interacts in a positive way with all team members to ensure a luxury guest experience - Ensures compliance with local health and safety regulations - Increases and maintains the value of the asset

  • Operation Manager

    HARMONY MAKADI BAY RESORT - Hurghada, Egypt

    Administration & General
    July 2011 - September 2012 · 1 year and 3 months

    Five Stars Resort (552 Rooms ) - Fully responsible for all aspects of all departments. - Support and work with all Head of Departments in all aspects of running this hotel. - Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. - Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM. - Ensure SOP implementation in all departments and check the same during routine operational checks. - Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. - Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase. - Inspecting all departments for SOP implementation. - Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. - Monitor the co-ordination between all departments for smooth & efficient operations. - Assessing and reviewing customer satisfaction and service recovery process. - Meet all dept. heads to review & train the staff to upkeep the human capital. - Providing timely and constructive feedback to all direct reports as and when required either formally or informally. - Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business. - Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization. - Responsible for the overall management of the operation of the hotel. - Any other duties assigned. Report to Moustaf Ibrahim – General Manager Reason for leaving – better offer with upgrading in both position and package in a leading international chain “Louver Hotels”

  • Rooms Division Manager

    IBEROTEL AQUAMARINE RESORT - Hurghada, Egypt

    Rooms division
    June 2010 - July 2011 · 1 year and 2 months

    Five Stars Deluxe Hotel (1300 Rooms & Suites) - Opening team, participate in all pre-opening rooms setup. - Participate in all resort pre-opening operation setup. - Supervise continuous front office operation and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work. - Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls. - Formulate budgets and prepare monthly revenue/expense forecasts. - Maintain customer service/satisfaction standards; handle customer service issues. - Train Front Office Operations, Laboratories and Hotel Intern positions. - Be responsible for Life-Safety Code compliance. - Work closely as liaison with internal sales account executive. - Perform daily room and property inspections. - Perform other related duties, as assigned. Report to Hany Gamal El-Din – General Manager Reason for leaving – better offer with upgrading in both position and package

  • Rooms Division Manager

    THE CITADEL AZUR RESORT - Hurghada, Egypt

    Rooms division
    February 2009 - July 2010 · 1 year and 6 months

    Five Stars Deluxe Hotel (514 Rooms & Suites) - Opening team, participate in all pre-opening rooms setup. - Participate in all resort pre-opening operation setup. - The resort is exclusive luxury resort architecture build only with natural stones and corals from the region. - Spot checking of hotel rooms to ensure standards are maintained - Ensure correct staffing levels during high and low occupancies - Authorize all leave schedules - Ensure control of expenditure is kept within budget - Responsible for negotiating and controlling contractors - Ensuring budgets set are achievable - Monitor staff trained to company specifications - Review management rosters - Attend weekly executive and sales meetings - Attend General Manager’s briefings with Front Office and Housekeeping - Chair weekly room division meetings Report to Gerd Labner – General Manager Reason for leaving – better offer in Jaz Hotels including double salary and promising career development.

  • Front Office Manager

    CAROLS MAKADI RESORT (SERENITY MAKADI HEIGHTS) - Red Sea Governorate, Egypt

    Rooms division
    May 2007 - February 2009 · 1 year and 10 months

    - Five Stars Deluxe Hotel (600 Rooms, Suites & Villas). - Owner self-management resort. - Opening team, participate in all pre-opening rooms setup. - The resort name been changed to Serenity Makadi Resort as of 01st November, 2008.

  • Front Office Manager

    IBEROTEL GRAND SHARM - Sharm El-Sheikh, Egypt

    Rooms division
    September 2005 - May 2007 · 1 year and 9 months

    - Five Stars Deluxe Hotel (292 Rooms). - Manage the day-to-day and long term operations of the Front Office department. Responsible for budgeting, forecasting, and financial planning of the department. Manage the selection, training, and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction. - To achieve and maintain a high standard of operation and performance of Front Office staff within the Front Office department in relation to ; The company, The guest & Performance. - Conduct daily department briefings and monthly communication staff meetings. - Implement & carry out monthly training program for the staff due to the hotel policy & standards

  • Resort Assistant Manager

    Four Seasons Hotels and Resorts - Sharm El-Sheikh, Egypt

    Rooms division
    July 2004 - September 2005 · 1 year and 3 months

    - Five Stars Deluxe Hotel (200 Rooms, suites & Villas). - Assistant Resort Manager Job Description including the task of (Assistant FOM,Night Manager, Night auditor, Lobby Manager &Duty Manager) . - The first Four Seasons Resort in Egypt located in Sharm El-Sheikh. It has 137 comfortable guestrooms, suites and 63 Luxury Villa.

  • Assistant Front Office Manager

    Mövenpick Hotels & Resorts - Middle East - Hurghada, Egypt

    Rooms division
    October 2000 - June 2004 · 3 years and 9 months

    El Gouna – Red Sea – Egypt Al-Madinah Al-Manawara-KSA www.movenpick.com Assistant Front Office Manager - Five-star member-hotel of Movenpick Hotels & Resorts Worldwide, with 600 rooms and suites, eight F&B outlets, and three meeting rooms. - Resort Night Manager for (1 Year 6 Months). - Assistant Front Office Manager For (1 Year 7 Months) - Task force program to open Movenpick Al-Madinah hotel – KSA, As a Front Office Manager for (6 Months). - The Biggest Business Hotel in the kingdom, Owned by the Kingdom’s king, located in the prophet mosque. It has 1400 comfortable guestrooms and 178 shops in the commercial mall. - Opening Team, Participate in all pre-opening rooms setup.

Education

  • Bachelor degree in Hotel Management

    Faculty of Tourism and Hotel Management - Giza, Egypt

    January 1995 - January 1999

    Faculty of Tourism and Hotel Management Suez Canal University, Ismailia, Egypt. Bachelor degree in Hotel Management

  • Diploma in Food & Beverage Sector”

    Alexandria Hotel Institute (EGOTH) - Alexandria, Egypt

    January 1990 - January 1992

    Alexandria Hotel Institute (EGOTH) Alexandria, Egypt. Hotel Management Department” Diploma in Food & Beverage Sector”

Languages

5 languages

  • Arabic

    Native or fluent

  • English

    Full professional

  • Italian

    Professional working

  • German

    Professional working

  • French

    Limited working

Personal information

Nationalities

  • Egyptian

Skills

5 skills

  • Depth experience in Rooms, Sales, Marketing
  • focus on guest satisfaction, service, budgeting
  • forecasting, business development, yield improveme
  • preparation execution and follow through of busine
  • strong statistical and analytical abilities

Additional Information

1 information shared

  • Covering Letter

    Having the International Chain Flavour and Experience, As I worked with several international chains before such as Acoor , Movenpick ,Four Seasons ,Jaz Hotels and Golden Tulip.

    I have a quiet solid hotel experience in a highly competitive markets and I am pretty much confident that I could be useful for an international chain and hotels around the world.

    I am a business oriented marketing person, perfectionist with high concern for details and facts.

    Depth experience in Rooms, Sales, Marketing and Training, I have gained strong statistical and analytical abilities with focus on guest satisfaction, service, budgeting, forecasting, business development, yield improvement, preparation execution and follow through of business plans.
    I did eight openings plus refurbished and renovations for rooms. Pools and restaurants, whereby I got the image of being the right person for non-traditional operational tasks, with my ability to work under pressure, adapt, focus, change management, and most important of all create a positive team spirit.

    I am capable of general management skills, training, coaching, and setting full structure, building strong customer relations complimented with additional entrepreneurial studies in several directions including Engineering, finance and human resources.

    Download the file
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