Ana Almeida

Ana Almeida

Waitress at Kelly Services
Lives in Lisbon, Portugal
over 6 months ago

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Experience

  • Waitress

    Kelly Services - Lisbon, Portugal

    F&B other
    June 2016 - Now · 2 years and 6 months

    Waitress at extra system in the following hotels: ▪Novotel Hotel- Avenida José Malhoa, Lisbon Bar & snacks ▪Sana Lisboa Hotel- Av. Fontes Pereira de Melo, Lisbon Breakfast Buffet Dinner à la Carte ​and Buffet Banquets and groups ▪Marriot Hotel- Av. dos Combatentes, Lisbon Citrus Bar & Restaurant ▪Sofitel Hotel- Av. da Liberdade, Lisbon Breakfast Buffet Dinner à la Carte at the restaurant AdLib ▪3K Europa Hotel- Av. da República, Lisbon Dinner ▪"A Valenciana" restaurant - Rua Marquês Fronteira (Campolide), Lisbon ▪Nespresso events 3 days - Mercado Santa Clara, Lisbon Lunch and dinner à la Carte ▪Marina Museum events - Lisbon Dinner Medical Association - à la Carte

  • Warehouse logistics operator

    Kelly Services - Lisbon, Portugal

    Logistics
    June 2016 - September 2016 · 4 months

    ▪DHL express Póvoa de Santa Iria Telecommunications Area MEO (mobile phones); ▪DHLexpress Alverca ​Telecommunications Area rede NOS (mobile phones and box's).

  • Waitress

    Hotel Ochsen - Höfen an der Enz, Germany

    F&B service
    November 2015 - June 2016 · 8 months

    ▪Personalised attention to the customers​; Check with customers to ensure that they are enjoying their meals and take action to correct any problems; Communicate with customers to resolve complaints or ensure satisfaction. ▪Present menus to customers and answer questions about menu items, making recommendations upon request; ▪Write customers' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff; ▪Prepare hot, cold, and mixed drinks for customers; ▪Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required; ▪Collect payments from customers; ▪Clean tables or counters after customers have finished dining; Remove dishes and glasses from tables or counters, take them to kitchen for cleaning, Prepare tables for meals, including setting up items such as linens, silverware, and glassware. ▪Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties; Clean food preparation

  • Waitress

    Hotel Schwarzwald-Sonnenhof - Schömberg, Germany

    F&B service
    July 2015 - October 2015 · 4 months

    ▪Personalised attention to the customers​; Check with customers to ensure that they are enjoying their meals and take action to correct any problems; Communicate with customers to resolve complaints or ensure satisfaction. ▪Present menus to customers and answer questions about menu items, making recommendations upon request; ▪Write customers' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff; ▪Prepare hot, cold, and mixed drinks for customers; ▪Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required; ▪Clean tables or counters after customers have finished dining; Remove dishes and glasses from tables or counters, take them to kitchen for cleaning, Prepare tables for meals, including setting up items such as linens, silverware, and glassware. ​▪Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties; Clean food preparation areas, facilities, or equipment.

  • Bank Call Center

    3C - Costumer Contact Center, S.A - Lisbon, Portugal

    Finance/Accounting
    November 2014 - May 2015 · 7 months

    ▪Customer Service ▪Sales (Inbound /Outbound)

  • Trainee - Reception

    Hotel Porto Santo & Spa - Porto Santo Island, Portugal

    Front Office reception
    June 2014 - August 2014 · 3 months

    ▪Internship done in third year of Direction and Hospitality Management - Graduate. ▪The internship took place in areas of the Front Office department, especially, Reception and Restaurant control.

  • Trainee - F&B

    Hotel Pestana Colombos Premium Club All Inclusive Beach - Porto Santo Island, Portugal

    F&B service
    July 2013 - September 2013 · 3 months

    ▪Internship done in second year of Direction and Hospitality Management - Graduate. ▪The internship took place in many different areas of the F&B department, especially, Kitchen and Restaurant.

  • Trainee - Pastry

    Radisson Blu Lisbon Hotel - Lisbon, Portugal

    F&B kitchen
    June 2011 - July 2011 · 2 months

    ▪Internship done in third year of the course​ cooking and pastry.

  • Trainee - Kitchen

    Altis Park Hotel - Lisbon, Portugal

    F&B kitchen
    February 2010 - April 2010 · 3 months

    ▪Internship done in second year of the course cooking and pastry.

Languages

  • Portuguese
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • German
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • Italian
    Notions
    20%
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