Ana Beatriz Pessoa

Ana Beatriz Pessoa

Guest Relations Senior at Santiago de Alfama Boutique Hotel
Lives in Lisbon, Portugal
over 6 months ago

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About me

Hi! My name is Beatriz Pessoa and I am finishing my Masters in Hotel Management. For my final project, I am developing a thesis about the importance of F&B service in the Hospitality Industry.
I am a hardworking, focused and dedicated person who loves challenges and above everything is hight motivated to learn new skills.

Experience

5 years and 2 months

  • Guest Relations Senior

    Santiago de Alfama Boutique Hotel - Lisbon, Portugal

    Guest Relations
    February 2018 - Now · 1 year and 1 month

  • Duty Manager

    Lisbon Arsenal Suites Hotel - Lisbon, Portugal

    Management
    September 2017 - December 2017 · 4 months

    - Ensure that employees provide exceptional service to all guests - Help implementing new hotel policies and standards - Ensure the cleanliness and organization of the entire hotel (rooms, kitchen, lobby, etc.) - Manage, record and promptly resolve all guest complaints - Organization and hosting of groups - Coordinate special services and facilities provided to loyal guests - Monitor customer satisfaction and implement actions to improve results - Training new receptionists

  • Hotel Reception

    Lisbon Arsenal Suites Hotel - Lisbon, Portugal

    Front Office reception
    February 2016 - September 2017 · 1 year and 8 months

    - Check-in and check-out operations - Booking management - Channel manager and online agencies management - Customer Service - Sales of tours and other products

  • Culinary Internship

    W Barcelona - Barcelona, Spain

    F&B kitchen
    July 2015 - October 2015 · 4 months

    - Room Service - Breakfast's preparation - Garde Manger: Cold dishes for groups - Wave Restaurant Kitchen - Wet Bar Kitchen

  • Culinary Internship

    Altis Belém - Lisbon, Portugal

    F&B kitchen
    June 2014 - August 2014 · 3 months

    - Kitchen: section of the appetizers/entrees and meat - Pastry - Garde Manger: Preparation of different kind of meat and fish

  • Hostess

    Portugalia Restauração, S.A - Lisbon, Portugal

    Hostess
    September 2013 - June 2015 · 1 year and 10 months

    - Customer reception - F&B service - Presentation of the menu (In several languages such as: Portuguese, English and Spanish) - Booking management

Education

  • Master in Hotel Management

    Estoril Higher Institute for Tourism and Hotel Studies (ESHTE) - Lisbon, Portugal

    October 2015 - October 2017

    "The importance of the F&B sector in a hotel choice and guests loyalty in 4 and 5 star hotels in Lisbon"

  • Degree in Food Production and Hotel Management

    Estoril Higher Institute for Tourism and Hotel Studies (ESHTE) - Lisbon, Portugal

    September 2012 - June 2015

Languages

4 languages

  • Portuguese

    Native or fluent

  • Spanish

    Full professional

  • English

    Full professional

  • French

    Notions

Skills

10 skills

  • Event host
  • Event planner
  • Event service
  • F&B Kitchen
  • F&B management
  • F&B Revenue
  • F&B service
  • Guest relation
  • Guest Service
  • Sales Skills

Additional Information

1 information shared

  • Master's Thesis

    Master's Thesis

Connections
Sean Ralph
International HR Research Consultant at LATZER ASSOCIATES GROUP GmbH
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Krisantus Sutrisno
Intern at Four Seasons Hotel
View 24 connections
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