Hi! My name is Beatriz Pessoa and I am finishing my Masters in Hotel Management. For my final project, I am developing a thesis about the importance of F&B service in the Hospitality Industry.
I am a hardworking, focused and dedicated person who loves challenges and above everything is hight motivated to learn new skills.
5 years and 2 months
- Ensure that employees provide exceptional service to all guests - Help implementing new hotel policies and standards - Ensure the cleanliness and organization of the entire hotel (rooms, kitchen, lobby, etc.) - Manage, record and promptly resolve all guest complaints - Organization and hosting of groups - Coordinate special services and facilities provided to loyal guests - Monitor customer satisfaction and implement actions to improve results - Training new receptionists
- Check-in and check-out operations - Booking management - Channel manager and online agencies management - Customer Service - Sales of tours and other products
- Room Service - Breakfast's preparation - Garde Manger: Cold dishes for groups - Wave Restaurant Kitchen - Wet Bar Kitchen
- Kitchen: section of the appetizers/entrees and meat - Pastry - Garde Manger: Preparation of different kind of meat and fish
- Customer reception - F&B service - Presentation of the menu (In several languages such as: Portuguese, English and Spanish) - Booking management
"The importance of the F&B sector in a hotel choice and guests loyalty in 4 and 5 star hotels in Lisbon"
Native or fluent
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