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I have a Hotel Management bachelor's degree from Castelli Escola Superior de Hotelaria, located in Canela, Brazil.
I am from Brazil and extremely passionate about Guest Services and Hospitality.
My biggest goal is to find my place as a leader at a hotel where I can share my knowledge and experience gained through out the last few years, improving a specific department and team, always aiming at exceeding our guest's expectations. To make sure the team has the information and tools needed to do the job and that the guest feels like the property is their home away from home.
My main focus is on the Rooms Division (Guest Relations/Front Desk/Concierge) areas.
I am extremely flexible (destination, job length and hours wise).
I've done two internships at two hotels in Gramado, Brazil. Food and beverage and hostess assistant at Varanda das Bromélias Boutique Hotel, and front desk and housekeeping assistant at Hotel Saint Andrews.
On November 2016 I got the chance to do a International Cultural Exchange Program at Walt Disney World's Wilderness Lodge Resort. I was a bell services dispatcher during the three months of the program.
After graduation (July 2017), I was in Abu Dhabi, at the Marriott’s St. Regis Resort in Saadiyat Island as a Concierge Intern for six months.
Currently I am in Orlando, Florida, doing the J1 Rooms Division Program at the Walt Disney World Swan and Dolphin Resorts (operated by Marriott). The program includes working at Recreation, Guest Services & Front Desk. It's been an amazing experience so far! The program end date is April 20th.
American Hospitality Academy - Hospitality Profissional online course
"We create happiness."
J1 Guest Services Intern
Walt Disney World Swan and Dolphin Resort - Orlando, FL, United StatesGuest RelationsApril 2018 - Now · 10 months
The St. Regis Saadiyat Island Resort, Abu Dhabi - Abu Dhabi, United Arab EmiratesGuest RelationsAugust 2017 - March 2018 · 8 months
Bell Services Dispatcher
Walt Disney World Resort - Orlando, FL, United StatesFront Office receptionNovember 2016 - February 2017 · 4 months
Disney's Wilderness Lodge Resort, located at the Magic Kingdom. - Taking calls and dispatching Bell person through computer system and/or radio - Dispatching Bell person to transport guest’s luggage to and from rooms/vehicles/storage - Managing the workflow of Bell Services Cast Members and assisting Valet Desk when necessary - Heavy use of telephone and computer skills, including Amadeus HotSOS and internal Walt Disney platforms - Keeping track of deliveries and returns of guest’s groceries, wheelchairs, ECV and strollers - Greeting guests with positive, friendly and helpful attitude, putting safety first and maintaining show quality - Proactively addressing guest needs by answering questions, giving directions and other information regarding the resort, the parks and surrounding areas
Front Desk Internship - Hotel Saint Andrews
Relais & Châteaux - Gramado, BrazilFront Office conciergeJuly 2015 - September 2015 · 3 months
- Assisting concierge with check-in and check-out procedures - Assigning guest’s deliveries and needs to butlers - Greeting guests and answering questions about the hotel and touristic destinations around the city
Tresurer and Secretary
Castelli Escola Superior de Hotelaria - Canela, BrazilAdministration & GeneralJuly 2015 - June 2017 · 1 year and 12 months
Student Council - Assisting classmates with their needs regarding the school - Helping to build the connection between the school administration and the students - Organizing social campaigns with donations towards associations with needs (children, dogs, elders) - Keeping track of payments and use of all of the Student Council money
Castelli Escola Superior de Hotelaria - Canela, BrazilJuly 2015 - June 2017
PortugueseNative or fluent100%
EnglishNative or fluent100%
- Good communication
- Google Drive
- MS Excel
- Passion Driven
- Politeness and courtesy
- Social Media
- Strong hospitality
- Work efficiently
- Work ethics