ANA ELISA HOYOS SAN MARTÍN

ANA ELISA HOYOS SAN MARTÍN

Assistant to General Counsel and Board of Directors at NH Hotel Group
Lives in Madrid, Spain
over 6 months ago

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Marketing Master | Hospitality Sector Lover | Creator of eXperiences | Innovation |

Experience

  • Trade Marketing

    NH Hotel Group - Madrid, Spain

    Sales & Marketing
    September 2017 - Now · 1 year and 3 months

    • Organisation of international trade shows (IMEX, Fitur). • Artworks: brochures, videos, banners, interactive presentations. • Launching of GDS campaigns (Amadeus, Sabre, Galileo). • Development of the communication plan of commercial tools.

  • Assistant to General Counsel and Board of Directors

    NH Hotel Group - Madrid, Spain

    Administration & General
    January 2016 - Now · 2 years and 11 months

    • Organisation of the Board of Directors events, Commissions and GSM. • Coordination of the involved departments and meeting documentation. • Budget management and forecast control. Supplier management. • Ensuring fluid communication with Stakeholders, Board Directors and CNMV.

  • Internal Audit

    NH Hotel Group - Madrid, Spain

    Other
    January 2015 - January 2016 · 1 year and 1 month

    • Execution of hotel audits (Events, F&B, up-selling, cash counts). • Performing the training for BUs and hotels of the policies update. • Ensuring compliance with Internal policies and procedures. • Budget management and forecast control.

  • Operations and quality

    Iberostar Group - Palma, Spain

    Administration & General
    April 2014 - October 2014 · 7 months

    • Analysis and management of customer satisfaction outcomes/insights. • Coordination of new operating measures implemented in hotels. • Detecting hotel areas for improvement of customer satisfaction. • Monitoring of quality surveys, daily occupancy rates and forecast. • Monitor performance of hotels budget control and deviations.

Education

  • Master in Marketing and Commercial Management

    ESIC Business and Marketing School - Madrid, Spain

    October 2017 - October 2018

  • International Hotel & Cruise Management

    Stenden University of Applied Sciences - Leeuwarden - Leeuwarden, Netherlands

    August 2013 - February 2014

  • Degree in Tourism

    Universidad Rey Juan Carlos - Móstoles, Spain

    September 2010 - October 2014

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Attention to detail
  • Budget Control
  • Creativity and innovation
  • Customer Experience
  • Effective teamwork
  • Efficient proactive
  • Improvement and quality
  • INSIGHTS
  • internal control
  • Inventive and creative
  • Marketing
  • Marketing analyse
  • Marketing Plan
  • Microsoft word and excel
  • MS office, Excel
  • Organizing events
  • Pricing
  • Quality audit
  • Sales
  • SAP
  • Self-organised

Other

  • More about me

    I am passionate about innovation and I love to apply it in everything I do.

    I love to challenge myself participating in Business innovation competitions. My two last achievements are being winner of the South Summit Hackaton 2018 and also winner of the Hotusa Innovation Challenge 2018. In these competitions I apply innovation methodologies as design thinking, lean startup and agile. Working with apis and technology to develop a MVP and a final pitch.

    I am Master in Marketing and Commercial Management by ESIC Business & Marketing School. This program has provided me with an important strategic vision, all the techniques and tools to develop analytical capacity and finally, professional and managerial skills to lead marketing and management environments in constant evolution, global, digital and hyper-connected.

    I am a very creative person, able to create product, services and experiences different from the most common and with a clear value proposition.

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