Ana Jimena

Ana Jimena

Agente de reservas at Hotel Villa Magna
Lives in Madrid, Spain
over 6 months ago

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Profesional con casi 10 años de experiencia en el sector en diferentes departamentos, me considero una persona capaz de adaptarme a diferentes ambientes y situaciones, siempre manteniendo mi esencia que será la del trabajo bien hecho, con atención al detalle y con empatía, buscando la mayor satisfacción del cliente/huésped posible y con una actitud positiva ante los problemas que puedan ocasionarse.

Experience

  • Agente de reservas

    Hotel Villa Magna - Madrid, Spain

    Reservations
    April 2016 - Now · 2 years and 10 months

    Proceso de reservas por los diferentes canales, tratamiento de OTAs e incidencias, seguimientos de pagos, trato con agencias de viajes exclusivas internacionales, corporativas y cliente/huésped directo. Sistema operativo Opera en su más alto nivel. Auditorias de Leading Hotel of the world standards.

  • Guest Services Manager

    EME Catedral Hotel - Seville, Spain

    Customer Service
    April 2015 - April 2016 · 1 year and 1 month

  • Recepcionista

    EME Catedral Hotel - Seville, Spain

    Front Office concierge
    September 2012 - April 2015 · 2 years and 8 months

  • Receptionist

    Crowne Plaza Colchester - Colchester, United Kingdom

    Front Office reception
    October 2011 - July 2012 · 10 months

  • Receptioniste

    Park inn by Radisson Nice Airport - Nice, France

    Front Office concierge
    May 2011 - October 2011 · 6 months

  • Receptionist

    Radisson Blu Durham - Durham, United Kingdom

    Front Office reception
    March 2010 - May 2011 · 1 year and 4 months

Education

  • Diplomatura de Turismo

    Universidad de Sevilla - Hospitality and Tourism Management - Seville, Spain

    September 2004 - September 2007

Languages

  • Spanish
    Native or fluent
    100%
  • French
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • Actitud positiva
  • Empathic
  • Empatica
  • Positivity
  • Proactive
  • Responsable
  • Trabajo en equipo
  • Work hard
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