Ana Marques

Ana Marques

F&B Administrator at The World Residences at Sea
Lives in Florida City, FL, United States
over 6 months ago

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Working since 2012 in areas related with Tourism, Communication and Events, I can easily describe myself as a passionate, team player, self-directed and hard worker person. Creativity, enthusiasm and multi-talent are three words that can define me better as I can really think out of the box and be multi-tasking, performing different roles with the same professionalism and efficiency that I speak four different languages fluently.
Having great experience with people ever since, at sea, rivers and on land and easily adapting to different environments and people, I communicate, create, teach, manage and make others happy, by anticipating needs and going beyond all expectations.

Experience

  • F&B Administrator

    The World Residences at Sea - Florida City, FL, United States

    Administration & General
    August 2016 - Now · 2 years and 5 months

    • Implementation and Management of Luxurious Events & Functions • Management of reservations and seating plans • Internet Platform, Service Delivery, Stock Control • Activities Planing • Creative design such as menus, place cards, easels, and decor • Creative and Institutional writting • Calendarization and monitorization of all F&B activities onboard • Service Excelence Award Winner

  • Teacher

    International House - Bristol, United Kingdom

    Other
    January 2016 - August 2016 · 8 months

    • Spanish & Portuguese Teacher at International House - Bristol

  • Tour Escort

    Douro Azul - Porto, Portugal

    Tourism
    March 2015 - December 2015 · 11 months

    • Tours based on Culture, Geography and History. • Tour Commentaries and management; • Back office and front office operations; • Hospitality desk assistance; • Entertainment on board; • Briefings and management assistant. • Concierge services; • Translation services;

Education

  • DELE

    Cervantes - Porto, Portugal

    November 2012 - November 2012

  • PHD Communication & Marketing Advisory Consultant

    Escola Superior de Jornalismo - Porto, Portugal

    November 2011 - June 2012

  • Social & Media

    Escola Superior de Educacao de Viseu - Viseu, Portugal

    October 2005 - November 2008

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Portuguese
    Native or fluent
    100%
  • French
    Full professional
    80%
  • Italian
    Limited working
    40%
  • Tagalog
    Notions
    20%
  • German
    Notions
    20%

Skills

  • Body Language
  • Creative Writing
  • Creativity Skills
  • Enthusiastic
  • Language skills
  • Leadership skils
  • Luxury hotel
  • Motivational Skills
  • Multi-task
Following
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