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Five years’ extensive experience in the hotel industry allowed me to acquire the knowledge and ability to provide exceptional services in a fast paced professional environment. I have been able to develop strategic plans, improve operational efficiency and implement measures to optimize productivity, customer satisfaction and financial results. In addition, I have a track record of exemplary levels of service to a broad range of guests, including VIPs and high-profile individuals.
My experience in upscale hotels such as Vincci Estrella del Mar 5* and Quinta de S.Tadeu Luxury Farmhouse Vilas, provides me proven leadership skills, that combined with my financial and analytical background and strong interpersonal and relationship-building skills, allowed me to achieve a 360 vision of the hotel business.
QUINTA DE S. TADEU Luxury Farmhouse Villas - Sintra, PortugalManagementJanuary 2014 - Now · 4 years and 12 months
Pre-opening project: design and implementation of business plan. Establishing strategic, operational and financial goals. Market analysis and creation of corporate identity. Budget definition and control. Managing revenue and labor & operating expenses through planning, budgeting, purchasing decisions, policies, and inventory control. Focus on cost control and revenue generation measures. Analyze key drivers, reports and financial statements to determine business performance. Marketing campaigns design and selection of sales channels. Pricing policy creation, managing and setting rates. Staff recruitment & coaching and establishment of basic personnel standards Drive and track reservations´. Supervision of reception staff activities and monitoring rooms’ allocations. Setting sales targets for staff and motivating the team to ensure they are met. Ensure and provide top customer service. Interacting with guests to obtain feedback on quality of product, service levels and overall satisfaction. Improve CS combining feedback and personal judgment into action plans Preparation of the hotel for all types of inspections and for HACCP certification system. Identify alternative income opportunities: event planning business, conferences, wedding receptions and banquets. Representing the hotel in the market place and develop relationships with key accounts. Launching visibility campaigns and attending networking events. Collaborations with Condé Nast Traveller UK and Vogue.
UNIVERSITY OF CALIFORNIA - Berkeley, CA, United StatesMay 2007 - September 2007
Universidad San Pablo CEU - Madrid, SpainSeptember 2005 - May 2010
PortugueseNative or fluent100%
SpanishNative or fluent100%
- Excellent customer focus
- Experience in 5* hotels
- Good analytical skills
- Good management
- Great communicator
- hotel opening
- Market strategy
- Rooms operations
- sales coordination
- Strong leadership skills