Ana Monteiro

Ana Monteiro

Student from Escola de Hotelaria e Turismo do Algarve
Lives in Faro, Portugal

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About me

I'm a social and educated individual with excellent communication skills and confidence.
Able to work with anyone and everyone in any type of environment as I get along with people very easily.

Experience

5 years and 5 months

  • Customer Helper

    Jet2 and Jet2Holidays - Faro, Portugal

    Customer Service
    April 2018 - October 2018 · 7 months

    Duties involve welcoming customers as they arrive at the airport and helping them with any queries, checking in customers, issuing boarding passes and following safety and security procedures, assisting at the boarding gates and working with colleagues to make sure flights depart on time and ensuring the delivery of an effective and friendly service that meets the needs of customers and promotes brand values.

  • Resort and Airport Representative

    Jet2Holidays - Faro, Portugal

    Customer Service
    February 2016 - December 2017 · 1 year and 11 months

    Resort Representative in Quarteira, Vilamoura, Quinta do Lago, Tavira, Costa del Sol, Monte Gordo, Olhão, Portugal. Duties involve visiting customers at their hotels and being present to support them at any time during their stay, give great insider knowledge of the resort and have the confidence to recommend excursions to match the customers needs to ensure they have a great Jet2holiday.

  • Cabin Crew

    Ryanair - Oslo, Norway

    Customer Service
    January 2015 - December 2015 · 1 year

    Duties include working within a team that is quick-thinking, hard-working and customer focused to ensure that customers are provided with a safe, relaxing and secure experience

  • Volunteer Associação Raiz, Santiago

    Raiz - Tavira, Portugal

    Other
    February 2013 - February 2015 · 2 years and 1 month

    Duties involve helping children with school work, organizing events, helping homeless and fortuneless people getting integrated in the society/social life with satisfaction, empathy, sympathy and professionalism.

Education

Currently studying

  • Excellence in Basic Training - Ryanair-Cabin Crew Boeing 737-800 Series - Porto, Portugal

    May 2016 - May 2016

    Excellence in Basic Training – Cabin Crew Boeing 737-800 Series

  • Oyster Training Group - London, United Kingdom

    January 2015 - February 2015

    Excellence in Basic Training NCFE Level 2 Introduction to Airline Cabin Crew

Languages

5 languages

  • Portuguese

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Professional working

  • French

    Limited working

  • German

    Notions

Personal information

Nationalities

  • Portuguese

Skills

7 skills

  • Customer Focused
  • Good communication
  • Good problem solver
  • Great customer service
  • Native english
  • New ideas
  • Portuguese
Connections
Wallace Silva
Student from Escola de Hotelaria e Turismo do Algarve
Faisal Mahmood
Pizza Chef at Mad Pizza
Maikel Ferreira
Recepcionist at Hotel Rosa Mística
View 29 connections
Following
Selina
Panama City, Panama
JJW Hotels & Resorts
Faro District, Portugal
Other members
Hugo Lopes
Olhão, Portugal
Filipe Lopes
Vilamoura, Quarteira, Portugal
Lou Rapenne
Faro, Portugal
Diogo Matos
Portimão, Portugal
View 192275 members