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About me
Graduated in tourism, master in tourism marketing, with 6 years of experience in the hotel sector in establishments from 10 to 141 rooms. Always with customer orientation, that is what I’m passionate about.
It is my creativity and my personal drive what allows me to solve any type of incident that may arise. This, together with my learning capacity, makes me an updated professional and always eager to learn more.
I help the hotels to satisfy and retain customers by giving each of them personal treatment and excellent service; my creativity, imagination and versatility make me an important support to solve the problems and requirements of the guests.
I checked with my work at the Hotel Leku Eder, that satisfied customers bring more customers. Thanks to my work and that of my colleagues, we have clients who return year after year and who recommend our accommodation.
Experience
16 years and 5 months
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Segunda Jefa de Recepción
Arima Hotel by Senso - San Sebastián, Spain
ReceptionMay 2019 - Now · 4 years and 11 months -
Recepcionista
Arima Hotel by Senso - San Sebastián, Spain
ReceptionJune 2018 - April 2019 · 11 months -
Recepcionista
Hotel Leku Eder - San Sebastián, Spain
ReceptionMarch 2014 - June 2018 · 4 years and 5 monthsI manage the main reservation centers, with the corresponding requests, reservations and cancellations. I manage the portfolio of regular clients, reducing waiting times. I coordinate the updates of the hotel's social networks via Hootsuite. I resolve specific conflicts that may arise: from extra beds, cots ... to maintenance issues. I paid personalized attention to each client achieving scores of 10 in the treatment of the staff and a global average score of 9. I make Revenue Management using BookingSuite. Responsible in 2014 for the development of the marketing plan of the company, thanks to which I managed to increase direct sales, reducing commissions accordingly to third parties.
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Recepcionista
Hotel Donosti - San Sebastián, Spain
ReceptionMay 2013 - November 2013 · 7 monthsOn my own initiative, I trained new colleagues without experience or studies in the sector, explaining the operation of the hotel and the corresponding administrative tasks of the receptionist position. They were able to exercise this position autonomously in 3 days. I managed the main reservation centers, coordinating and following up on requests, reservations and cancellations.
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Revenue Manager (prácticas)
Ayre Hotel Caspe - Barcelona, Spain
Revenue ManagementAugust 2012 - December 2012 · 5 monthsI was responsible for updating prices in the different portals using the RateTiger channel manager. I prepared a presentation with all the revenue management data (income, expenses, budgets ...) for the subsequent exposure to the hotel manager.
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Recepcionista (prácticas)
Ayre Hotel Rosellón - Barcelona, Spain
ReceptionJune 2012 - August 2012 · 3 monthsI supported my colleagues, both day receptionists and night auditors, in the tasks assigned to me
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Agente de Viajes para empresas (prácticas)
Viajes El Corte Ingles - San Sebastián, Spain
Travel Tour OperatorFebruary 2012 - March 2012 · 2 monthsWith the AMADEUS program, I made travel reservations for companies.
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Taquillera
Museo de San Telmo - San Sebastián, Spain
Front Office conciergeJanuary 2011 - September 2011 · 9 monthsControl of the sales of different types of tickets. I made, on my own initiative, an excel for cash control.
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Actualización de guías de Hostelería y Turismo
Departamento de Turismo del Gobierno Vasco - San Sebastián, Spain
Back OfficeNovember 2010 - December 2010 · 2 monthsReview of tourist guides in different languages, checking and verifying all the data included in them.
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Auxiliar de Organización
Sureuskadi - San Sebastián, Spain
AdministrationAugust 2007 - September 2009 · 2 years and 2 monthsHostess at the Victoria Eugenia theater in San Sebastián, both in casual events and at the San Sebastian Film Festival; blockbuster of the San Sebastian Film Festival at the Kursaal Conference Center; blockbuster in several concerts held in the soccer field of Anoeta (San Sebastián).
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Plaseuse (prácticas)
Camping Lous Seurrots - Contis les Bains, Saint-Julien-en-Born, France
ReceptionJuly 2008 - September 2008 · 3 monthsI accompanied clients to the place where they would spend their vacations (plots or bungalows) explaining every detail they needed to know as well as answer any questions they might have.
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voluntaria
Fundación ADSIS - San Sebastián, Spain
Customer ServiceSeptember 2005 - June 2008 · 2 years and 10 monthsCreate activities to do together as well as take care of the disabled People.
Education
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Revenue Management (online)
360 hotel management
November 2017 - November 2018 -
Gestión de Empresas de Servicios Turísticos (a distancia)
Implika
November 2017 - December 2018 -
Autoridad, dirección y loderazgo
Universidad Nacional Autónoma de México (online)
October 2017 - November 2017 -
Customer value in pricing strategy
Universidad de Virginia (online)
September 2017 - October 2017 -
Máster en Dirección de Marketing de empresas Turísticas
Universidad de Cantabria - Santander, Spain
September 2011 - June 2012 -
Experto en Gestión de destinos y negocios Turísticos
Universidad de Cantabria - Santander, Spain
September 2011 - June 2012 -
Grado en Turismo
Universidad de Deusto - Facultad de CC SS y Humanas
September 2006 - June 2011
Languages
5 languages
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Spanish
Native or fluent
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French
Professional working
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Basque
Professional working
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English
Professional working
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German
Limited working
Personal information
Nationalities
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Spanish
Work Permits
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Spain
Driving License
Yes
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