Ana Rodriguez

Assistant General Manager at Quality Inn Miami Aiport
Lives in Apeldoorn, Netherlands
over 6 months ago

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Experience

  • Assistant General Manager

    Quality Inn Miami Aiport - Miami, FL, United States

    Front Office reception
    July 2017 - Now · 1 year and 6 months

    • Conducted weekly food and beverage meetings to discuss training and service standards • Assisted in annual budgetary preparations; researched budget needs; compiled budget data; negotiated budget terms; and reviewed budget on regular basis • Reviewed and approved transmittals and other front office paperwork and reports • Interviewed and hired front office, housekeeping and maintenance team members. • Maintained the highest level of ethical leadership to lead the property to achieve its business Goals • Ensured the objectives and goals of Baywood Hotels to achieve brand positioning and success • Resolved and assisted General Manager in settling guest complaints and service recovery process

  • Front Desk Supervisor

    Hampton Inn and Suites Miami Downtown - Miami, FL, United States

    Front Office reception
    August 2015 - April 2017 · 1 year and 9 months

    • Trained new Guest Services department personnel • Anticipated and intervened in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy • Planned, scheduled and supervised the work of other employees • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits • Managed and coordinated all arrivals and departures of special guests (VIPs, SAs etc.) • Assisted Sales Department with group reservations by answering potential leads through email or phone

  • Catering and Sales Intern

    Embassy Suites Fort Lauderdale - Miami, FL, United States

    Sales & Marketing
    March 2015 - May 2015 · 4 months

    • Performed word-processing, typing, emailing, data entry, filing, faxing, copying, processing mail • Created and routed BEO’s to the different departments involved in the event planning process • Assisted with completing sales and catering reports using a Sales Tracking System • Answered phone and email inquiries utilizing Hilton’s guidelines • Maintained an accurate and easy to use filing system for storing sales documents • Reconciled banquet checks and AV forms daily

Education

  • Bachelor of Science

    Johnson & Wales University - The Hospitality College - Providence, RI, United States

    March 2011 - May 2015

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Flexibility and adaptability
  • Leadership
  • Self Motivated
  • Time managment
Following
Marriott Hotel Al Forsan
Abu Dhabi, United Arab Emirates
AccorHotels
Issy-les-Moulineaux, France
Other members
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Sanne De Jong
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Ryan Baron
Nijmegen, Netherlands
Haoyang Liu
Apeldoorn, Netherlands
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