Anastasia Kaminskaya

Anastasia Kaminskaya

Assistant Front Office Manager at Baltschug Kempinski
Lives in Moscow, Russia
over 6 months ago

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Experience

  • Assistant Front Office Manager

    Baltschug Kempinski - Moscow, Russia

    Front Office reception
    January 2017 - Now · 2 years and 1 month

    Assist the Front Office Manager in all front office operations which include, but are not limited to: • assuming full responsibility of the Front Office Manager in their absence • implementing and enforcing policies and procedures • assisting in interviews and in hiring team members • monitoring, developing and training FO staff, as well as concierges, bellboys and phone operators, by ensuring that they have current knowledge of hotel products, services, facilities, etc. • implementing and developing marketing up-selling techniques to promote hotel rooms to maximize room occupancy and overall revenue • creating the FO’s, switchboard operators’ and guest relation’s schedule, as well as responding to the front office e-mail (operator's and reservation in their absence), completing daily reports, providing pre-shifts meetings • controlling room inventory and availability and updating inventory in the PMS system • overseeing the VIP process, which includes reviewing reservations, making sure VIP guests and repeat guests are identified and recognized, monitoring special requests and administering amenities • allocating rooms for both groups and individual guests, taking into regard any special preferences and requests • resolving guest’s issues and concerns to maximum guest satisfaction, supervising all problems and complains • dealing with overbooking situations • handling reservation requests when reservation department absence • controlling that all guests are properly registered, in accordance with Russian’s law • performing any front desk supervisor duties as necessary, such as registering guests (check-in/check-out), making and handling bookings in the absence of the reservation department and checking the accuracy of all cash operations • supervising all computer and software updates

  • Front Desk Supervisor

    Baltschug Kempinski Moscow - Moscow, Russia

    Front Office reception
    October 2014 - January 2017 · 2 years and 4 months

    Responsible for all front office operations which include, but are not limited to: • supervise the coordination of arrivals, departures and billing requirements, controlling of the FO operational duties during the shift and their compliance according to the Brand Standards, completing daily reports, dealing with e-mail; • control of providing a friendly welcome and high-quality service over the phone and on the guests arrival and departure from the hotel, checking in and checking out guests from the hotel • providing trainings for the reception staff and operators • perform arrangements to the group arrivals, individual arrivals and VIP arrivals • assisting in room assignment for both groups and individual guests, taking into regard any special preferences and requests • managing guest's requests, problems and complaints • assisting in dealing with overbooking situations • stand in for Night Manager when it is necessary as well as performing Night Auditor duties • handling reservation requests when reservation department absence • performing any front desk agent duties as necessary • performing other related duties as assigned

  • Front Desk Agent

    Skolkovo School of Management - Moscow, Russia

    Front Office reception
    June 2012 - September 2014 · 2 years and 4 months

    Responsible for front office operations which include, but are not limited to: • providing a friendly welcome and high-quality service over the phone and on the guests arrival and departure from the hotel • finding suitable solutions to meet customers’ needs • carrying out all necessary operations when guests arrive and depart (check-in/ check-out) • responding to a wide range of guest requests and promote hotel facilities • managing payments during the day shift • checking the “room report” and keep housekeeping informed of any modifications • handling reservations and business enquiries out of office hours • preparing everything for night audit as well as providing of it

  • Internship

    Mariott - Moscow, Russia

    Reservations
    June 2012 - July 2012 · 2 months

    internship in reservation department. Assisting with visa support letters and preparing vouchers

Education

  • Bachelor degree

    Russian Goverment university of Tourism and Service - Moscow, Russia

    September 2009 - July 2014

    Hotel Managment degree

Languages

  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Department meeting
  • Department Trainer
  • Micros
  • MOD
  • Multitask
  • Opera
  • Self-Driven
  • Self motived
  • Shedule
  • SOPs and P&Ps;
  • Standarts
  • Time managment
  • Upselling
Connections
Pavel Zavolgin
Student from Moscow State Linguistic University
Krisantus Sutrisno
Intern at Four Seasons Hotel
Following
InterContinental Malta
Saint Julian's, Malta
Sheraton Grand Hotel, Dubai
Dubai, United Arab Emirates
Other members
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