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Sales Operation Assistant - Western & Southern Europe
Hilton Worldwide - Paris, FranceAdministration & GeneralJuly 2017 - January 2018 · 7 months
Master Degree's Internship (6 months) • Assist the sales teams of 36 hotels in Southern and Western Europe in the detection of opportunities and risks. • Extraction and analysis of statistics. Creation and updating of the reporting tools for the department, monitoring of commercial activities and individual performances for all segments. • Organization and coordination of support actions with sales teams from different countries in the region (sales trips, sales blitz, trade shows ...). • Project management: ensuring the implementation and monitoring of strategic development projects. • Creation of presentations and reports - sales plans, forecast, performance monitoring. • Creation and development of marketing materials for commercial actions.
Head Barman Assistant and Head Waiter
Hotel Village Montana **** - Tignes, FranceF&B serviceJuly 2016 - August 2016 · 2 months
Seasonal contract Bar: Opening and closing of the bar in autonomy, realisation of cocktails, service in the lobby area and on the terrace, invoicing of customers, management of the orders and stocks, setting up and management of seminar breaks Service: Reinforcement during the strong period, setting up and service of breakfast.
Management Training Program
Layana Resort & Spa ***** - Strasbourg, FranceManagement TraineeJanuary 2016 - April 2016 · 4 months
Bachelor's Degree Internship (4 months) Managerial positions: • Operation Manager Assistant (1 month and 1 week) = Welcom of VIP customers, coordination of Front Office teams, participation in management meetings, creation of monthly financial reports, extraction and analysis of satisfaction questionnaires, creation and improvement of procedures sheets. • F & B Assistant Manager (2 weeks) = Financial result analysis, creation of the new menu for the pool area, implementation of major events (weddings, Valentine's Day ...) • Spa Manager / Assistant Leisure Manager (2 weeks) = Management of schedules, coordination of the activities of the Resort and the "Boat Tour" • "Welcom Ambassador" (2 weeks) = Responsible for coordination between shuttles and boat drivers into the resort's private harbor. Operational positions: • Receptionist / Reservation Agent (1 month) = Pre Check-in, Check-in into the room, conciergerie, check-out, treatment or update of customer data on the PMS. • Porter / Private Butler (1 week)
Assistant Sales Manager and Receptionist
Hotel Villa d'Est **** - Châteaux & Hotels Collection - Brussels, BelgiumSales & MarketingOctober 2014 - October 2014 · 1 month
Sales internship Phone prospection, welcome of guests, check -in / check-out, involved in the creation of a presentation booklet concerning the gift boxes created by the hotel. Mission: Improving the sales force of the hotel's gift boxes.
Executive Housekeeper Assistant and Receptionist
Weinromantikhotel Richtershof **** Superior - Brussels, BelgiumRooms divisionMay 2014 - August 2014 · 4 months
High National Diploma Internship (4 months) Housekeeping: Control of rooms, process and store of the supplier orders, management of the staff lingerie, creation of a welcoming and training leaflet for the new room maids, creation and implementation of informative board on "Posture and Gesture" at work. Front Office: Welcome of guests, check-in / check-out, concierge service, management of clients disputes. Mission: Improving the integration of the new room maids in the housekeeping department.
Assistant to the Executive Housekeeper
Fondation Elisa - Geispolsheim, FranceRooms divisionFebruary 2014 - February 2014 · 1 month
Para-hospitality internship Management of the residents rooms, management of the laundry, participation at several job interviews, welcome of families and new residents, organisation of events for residents, support for the creation of schedule, creation of procedures sheet for the laundry. Mission: Optimize the working performance of the laundry department.
Waiter and Barman
Ibis Dijon Sud *** - Dijon, FranceF&B serviceJuly 2013 - August 2013 · 2 months
Seasonal contract Welcome and follow up of clients through the meal, preparation of the restaurant’s beverages, room-service, putting together the daily inventory.
Waiter and Commis chef
Weinromantikhotel Richtershof **** Superior - Mülheim, GermanyF&B serviceJuly 2012 - August 2012 · 2 months
A-level Internship (2 months) Service: Service at the gourmet restaurant of the hotel, room-service, arrangement of reception rooms (weeding, business dinner, ...), service at banquets and events, setting up and service of a banquet during a private business meal of a local winemaker. Kitchen: creation in autonomy of the gourmet restaurant’s appetizers, assistance for the creation of starters and desserts.
Mercure Lyon Charbonnière **** - Lyon, FranceF&B serviceJuly 2011 - August 2011 · 2 months
A-level Internship (2 months) Service in the hotel's brasserie (Breakfast, lunch and dinner), room service, setting up and service of the breakfast, arrangement of conference rooms.
MBA in Hospitality Management
International Superior School of Savignac - Savignac-les-Églises, FranceSeptember 2016 - June 2018
International Bachelor in Hospitality Management - First Class Honours
International Superior School of Savignac - Savignac-les-Églises, FranceSeptember 2015 - July 2016
Higher National Diploma specialised in international housekeeping and accommodation management
"Alexandre Dumas" Catering, Hospitality and Tourism College - Illkirch, FranceSeptember 2013 - July 2015
A-level specialized in hospitality and catering industry
"Le Castel" High School - Dijon, FranceSeptember 2010 - July 2013
EnglishNative or fluent100%
FrenchNative or fluent100%
- Always eager to learn
- Analytical skils
- Friendly and positive
- Good organisation
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Project management
- Sense Of Detail