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I'm currently a butler trainee, finishing my studies in the School of Hospitality and Tourism of Setúbal, extremely eager and excited with the prospect of plunging myself into the wonderful world of hospitality. Perfectionist and goal oriented, I strive to meet not only my employers goals, but outdo my own expectations.
I’m a polite individual with a warm, approachable personality which possesses a strong work ethic and sense of responsibility. Having a strong customer service orientation, allows me to genuinely pass a sense of care and willingness to help, thereby delivering quality standards. Excellent communication skills and comfortable working in a fast paced, hands-on, growth orientated work environment.
I'm fairly interested in anything that pertains to direct contact with the customer, be it Receptionist, Concierge or Butler, but I'm also very interested in Revenue Management and Sales and Marketing,
Feel free to contact me.
VILA VITA Parc - Faro District, PortugalGuest RelationsJune 2019 - September 2019 · 4 months
This experience allowed me to work in a rigorous and strict environment and enriched my overall knowledge in this industry. My responsibilities as a butler were the following: - Manage guests needs and requests - Prepare villas for arrivals - Give helpful advice about the resort and the surrounding area, regarding restaurants, activities and notable places to visit - Book anything inside and outside of the resort for the guests - Manage and resolve complaints - Assisting the concierge department whenever possible
Native or fluent
Native or fluent
- Computer Programming
- Cross selling
- Customer Care
- Human Relations
- Revenue Management
- Tech Savvy