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Hospitility profissional with 5 years of experience in five stars hotels. 3 years for Epic SANA Lisboa and 2 years for Penha Longa Resort by Ritz Carlton . Front office and Concierge preference.
Guest Service Coordinator
Penha Longa Hotel SPA & Golf Resort - Sintra, PortugalFront Office conciergeJuly 2016 - Now · 2 years and 6 months
EPIC SANA Lisboa - Lisbon, PortugalFront Office porterNovember 2016 - January 2017 · 3 months
EPIC SANA Lisboa - Lisbon, PortugalFront Office receptionDecember 2015 - November 2016 · 12 months
12 ano eletronics and telecomunication tecnician
Inete - Instituto de Educação técnica - Lisbon, PortugalSeptember 2012 - August 2016
PortugueseNative or fluent100%
EnglishNative or fluent100%
- Customer and guest care.
- Duty management
- Excellent guest relation
- Experience in 5* hotels
- Handle complain guest
- revenue growth
- Upselling of hotel prod