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Hard-working and passionate individual with great communication skills, as well with excellent organizational abilities.
Goal oriented and ambitious, always willing to do extra work for projects to gain deeper knowledge and understanding different topics.
Independent yet also effective team player with a consistent international and intercultural experience gained in the hospitality field over the last 7 years.
All of this, combined with my friendly and optimistic attitude, innate care for others, endless enthusiasm, self assurance and the desire to be the best in whatever I do, makes me a valuable asset for my employer.
Assistant Sales Manager - Groups and Events
The H Dubai - Dubai, United Arab EmiratesSales & MarketingJanuary 2018 - Now · 11 months
Take personal responsibility to ensure that the brand image and standards are effectively communicated and maintained at all levels; Achieving monthly departmental and individual revenue target; Develop and maintain relationships with key clients in order to produce groups and/ or convention business; Prepare information for, meet and independently entertain clients as appropriate, conduct hotel site inspections; Join corporate sales managers on external client appointments in order to drive events revenue; Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines; Sell hotel guestrooms, groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits; Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service and perfect execution; Guide and train the junior colleagues.
Sales Executive - Groups& Events
The H Dubai - Dubai, United Arab EmiratesSales & MarketingOctober 2016 - September 2017 · 12 months
Achieving monthly departmental and individual revenue target; Create customized packages and offers for each client based on their preferences; Seek opportunities to maximize revenue when selling group blocks and event functions; Negotiate and prepare contracts for clients and commission agreements for third parties; Consider every aspect of the event, guide the client towards making the right decision; Communicating client requirements in a timely and accurate manner to all internal departments; Ensuring delivery of superior guest service and creating a memorable experience for each patron.
Guest Relations Manager
The H Hotel - Dubai, United Arab EmiratesF&B otherNovember 2015 - October 2016 · 12 months
Work as part of the restaurant management team to ensure a consistently high level of service; Greet the guests and ensure front desk provides a professional and friendly service for guests; Dealing with customers, including recognizing and building relationship with the regular guests, VIPs, handling complaints, troubleshooting emergencies; Manage guest’s requests efficiently, inform the team accordingly and follow up; Create training plans and manuals, train new associates; Design, implement, monitor and analyze the guest satisfaction index scores; compile reports to share with the team, set actions plans.
Kronwell Brasov Hotel - Brașov, RomaniaRecreation & LeisureMay 2014 - January 2015 · 9 months
Assumed full responsibility for the complete operations management of the venue; Achieved sales target as set and agreed with the management; Grew sales revenue in a short period of time by offering value added service to customers and by maintaining a high level of customer satisfaction through attention to detail; Organized variety of events to enhance sales; Established strong referral business from satisfied customers. Stressed excellence in customer service, which resulted in favorable publicity for the Outlet; Trained service staff to completely focus on delivering a quality customer experience. Preparing staff schedules, to allow appropriate service while controlling labor costs and overtime;
Revenue and Distribution Channel Coordinator
Kronwell Brasov Hotel - Brașov, RomaniaRevenue ManagementNovember 2013 - January 2015 · 1 year and 3 months
Manage reservations and efficiently respond to guests requests; Assist Revenue Manager with pricing strategies and inventory restrictions; Maintain accurate rates and inventory allotments in GDS/ Channel Manager; Load preferred and promotional rates in GDS and Channel Manager, corporate clients platforms (Lanyon, HRS); Compile weekly, monthly and quarterly production reports; Attend sales meeting to maintain communication of strategies; Perform benchmark studies and follow market trends; In charge of training the new employees of revenue & reservations team; Monitor hotel online reputation and respond to Tripadvisor reviews and guests comment cards on behalf of the General Manager.
Front Desk Agent
DoubleTree by Hilton Hotel Oradea - Oradea, RomaniaFront Office receptionMay 2013 - October 2013 · 6 months
• Check-in/ check-out; • Reservations; • Billing • Dealing with customer complaints and suggestion • Deliver professional , courteous and efficient service to guests • Promote and enrolling guests in the loyalty program • Coordination and collaboration with all departments to fulfill guest requests • Night audit
Park Hyatt Beaver Creek - Avon, CO, United StatesF&B serviceOctober 2012 - May 2013 · 8 months
Hyatt Regency Newport - Newport, RI, United StatesF&B serviceMay 2012 - October 2012 · 6 months
Bachelor of Arts (BA), Hospitality and Business Management
The Hollings Faculty at the Manchester Metropolitan University - Manchester, United KingdomOctober 2013 - June 2014
Diploma in International Hospitality Management
American Hotel Academy Romania - Brașov, RomaniaJanuary 2010 - January 2012
EnglishNative or fluent100%
- Channel Manager
- MS Office