Andrada Gherghel

Andrada Gherghel

Assistant Sales Manager - Groups and Events at The H Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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Hard-working and passionate individual with great communication skills, as well with excellent organizational abilities.
Goal oriented and ambitious, always willing to do extra work for projects to gain deeper knowledge and understanding different topics.
Independent yet also effective team player with a consistent international and intercultural experience gained in the hospitality field over the last 7 years.
All of this, combined with my friendly and optimistic attitude, innate care for others, endless enthusiasm, self assurance and the desire to be the best in whatever I do, makes me a valuable asset for my employer.

Experience

  • Assistant Sales Manager - Groups and Events

    The H Dubai - Dubai, United Arab Emirates

    Sales & Marketing
    January 2018 - Now · 11 months

    Take personal responsibility to ensure that the brand image and standards are effectively communicated and maintained at all levels; Achieving monthly departmental and individual revenue target; Develop and maintain relationships with key clients in order to produce groups and/ or convention business; Prepare information for, meet and independently entertain clients as appropriate, conduct hotel site inspections; Join corporate sales managers on external client appointments in order to drive events revenue; Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines; Sell hotel guestrooms, groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits; Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service and perfect execution; Guide and train the junior colleagues.

  • Sales Executive - Groups& Events

    The H Dubai - Dubai, United Arab Emirates

    Sales & Marketing
    October 2016 - September 2017 · 12 months

    Achieving monthly departmental and individual revenue target; Create customized packages and offers for each client based on their preferences; Seek opportunities to maximize revenue when selling group blocks and event functions; Negotiate and prepare contracts for clients and commission agreements for third parties; Consider every aspect of the event, guide the client towards making the right decision; Communicating client requirements in a timely and accurate manner to all internal departments; Ensuring delivery of superior guest service and creating a memorable experience for each patron.

  • Guest Relations Manager

    The H Hotel - Dubai, United Arab Emirates

    F&B other
    November 2015 - October 2016 · 12 months

    Work as part of the restaurant management team to ensure a consistently high level of service; Greet the guests and ensure front desk provides a professional and friendly service for guests; Dealing with customers, including recognizing and building relationship with the regular guests, VIPs, handling complaints, troubleshooting emergencies; Manage guest’s requests efficiently, inform the team accordingly and follow up; Create training plans and manuals, train new associates; Design, implement, monitor and analyze the guest satisfaction index scores; compile reports to share with the team, set actions plans.

  • Outlet Manager

    Kronwell Brasov Hotel - Brașov, Romania

    Recreation & Leisure
    May 2014 - January 2015 · 9 months

    Assumed full responsibility for the complete operations management of the venue; Achieved sales target as set and agreed with the management; Grew sales revenue in a short period of time by offering value added service to customers and by maintaining a high level of customer satisfaction through attention to detail; Organized variety of events to enhance sales; Established strong referral business from satisfied customers. Stressed excellence in customer service, which resulted in favorable publicity for the Outlet; Trained service staff to completely focus on delivering a quality customer experience. Preparing staff schedules, to allow appropriate service while controlling labor costs and overtime;

  • Revenue and Distribution Channel Coordinator

    Kronwell Brasov Hotel - Brașov, Romania

    Revenue Management
    November 2013 - January 2015 · 1 year and 3 months

    Manage reservations and efficiently respond to guests requests; Assist Revenue Manager with pricing strategies and inventory restrictions; Maintain accurate rates and inventory allotments in GDS/ Channel Manager; Load preferred and promotional rates in GDS and Channel Manager, corporate clients platforms (Lanyon, HRS); Compile weekly, monthly and quarterly production reports; Attend sales meeting to maintain communication of strategies; Perform benchmark studies and follow market trends; In charge of training the new employees of revenue & reservations team; Monitor hotel online reputation and respond to Tripadvisor reviews and guests comment cards on behalf of the General Manager.

  • Front Desk Agent

    DoubleTree by Hilton Hotel Oradea - Oradea, Romania

    Front Office reception
    May 2013 - October 2013 · 6 months

    • Check-in/ check-out; • Reservations; • Billing • Dealing with customer complaints and suggestion • Deliver professional , courteous and efficient service to guests • Promote and enrolling guests in the loyalty program • Coordination and collaboration with all departments to fulfill guest requests • Night audit

  • F&B Trainee

    Park Hyatt Beaver Creek - Avon, CO, United States

    F&B service
    October 2012 - May 2013 · 8 months

  • F&B Trainee

    Hyatt Regency Newport - Newport, RI, United States

    F&B service
    May 2012 - October 2012 · 6 months

Education

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • Italian
    Limited working
    40%

Skills

  • Channel Manager
  • Fidelio
  • MS Office
  • Opera
Connections
ARUNKUMAR VIJAYAKUMAR
RESERVATION AGENT at NEW PENNINSULA
Uduak Samuel Udo
Customer Service Representative at Taghleef Industries LLC
RAJU SOOMANEY
FINANCIAL CONTROLLER at HOTEL AMBASSADOR
View 13 connections
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