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International Hospitality Management Professional in the luxury segment specialized in Food & Beverage. I have demonstrated strong leadership and management skills that led to great improvements in term of revenue, company culture, and brand operation within my property.
Expert to implement and control standards following brand vision and missions with a high sense of details.
After achieving my goals as Assistant Director of Food & Beverage in JW Marriott Santa Monica, I am ready for the next chapter of my career.
Assistant Food and Beverage Director
JW Marriott - Los Angeles, CA, United StatesF&B serviceJuly 2018 - Now · 7 months
My goals : - Establishing the vision and missions of my department. -Implementation of Departement goals of the year. - Implementation of strict standards and procedures with close control. - Training about brand expectations, core values, and service symphony. - Creating a positive culture by a challenging, competitive and rewarding leadership with the team. - BSA role play with detailed follow up and feedback on a weekly basis. - Implementation of a well-structured food & beverage training for new associates in order to retain loyalty and set up the brand and internal expectations. - Passing the JW audit in the green zone. - Reaching JW Score brand average in Food & Beverage. - Internal Promotion of our associates. - Driving positive profit margin. My Achievements : BSA Audit Marriott International Score 2016-2018 : + 23.9%. Over 90% in brand operation. GSS Scores : Intent to Recommend Property Score From 2016 to 2017: + 8.2 points Intent to Recommend Property Score From 2017 to 2018: +8.7 points Total increase: +16.9 points Food & Beverage Satisfaction Score 2016-2018 : +9.3 points Restaurant Service Score from 2016 to 2017: +9.5 points Restaurant Service Score from 2017 to 2018: +1.3 points Total increase: +10.8 points Restaurant service Ranking JW Marriott America 2017 - 2018: + 10 positions ( Out of 41 JW Marriott). Tripadvisor Ranking within Santa Monica from 2017 to 2018: Position 17 to Position 6. _____________________________________________________________________________________________ Implementation of The competition "Best team of the Month'' : -Positive impact on Food & Beverage sales. -Strong impact on team building and cooperation within the departement. - Great recogniton of the winners from Upper Management with certificate and incentives. Implementation of The competition "Best Wine Service", "Best Cocktails", "Best In-Room Dining Set up", "Best Fine Dining Set up" within the Food & Beverage department.
Master Business Administration Hospitality Business
Vatel Los AngelesSeptember 2016 - October 2017
FrenchNative or fluent100%
- Excellent guest relation
- F&B management
- international environment
- International experience
- Strong leadership