Andrea La Paglia

Andrea La Paglia

Entertainment Manager at Alua Hotels & Resorts
Lives in Palma, Spain
over 6 months ago

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Insightful and passionate professional with success delivering entertainment and fitness service to clients with high satisfaction to meet and exceed health goals. Proven success in understanding client requirements, developing entertainment programmes, collaborating with members, estimating costs, and solving issues. Accelerated career track in providing high-energy training by using advanced coaching techniques and procedures to deliver excellent performance results. Proven expertise in:

• Strategic Planning & Implementation
• Team Leadership & Building
• Resource Management
• Social Media & Communication
• Learning & Development
• Maximum Customer Satisfaction
• Entertainment & Fitness Programmes
• Process & Efficiency Improvement

Experience

  • Entertainment Manager

    Alua Hotels & Resorts - Palma, Spain

    Tourism
    April 2018 - Now · 9 months

    Plan, update, and supervise regular entertainment venues tasks and deliver strategic fitness guidance to dining restaurants, bars, and lounges in all venues. Lead and maintain high-experienced team of over 5+ team members, to achieve and exceed entertainment /sales goals. Cultivate direct communication with operations manager to assure accurate overview of activities and ensure facility integrity. Create and explain corrective measures to improve team knowledge and skills. Key Contributions: ▪ Attained customer satisfaction rate through effective leadership and motivational programmes based on fitness classes and personal trainer session. ▪ Structured and performed entertainment programmes for a variety of audiences for execution of entertainment procedure of bar and restaurant. ▪ Developed new brand strategy with market observation to propose prospective opportunities with influencers in the market.

  • Personal Trainer

    Freelance, self-employed - Milan, Italy

    Other
    April 2018 - November 2018 · 8 months

    • Planning and completing bespoke fitness regimes for clients • Motivating clients to undertake an active, healthy lifestyle • Support clients through their fitness journey through providing knowledge and enthusiasm

  • ENT Character Performer / Co-ordinator

    Royal Caribbean International - Miami, FL, United States

    Tourism
    November 2013 - December 2017 · 4 years and 2 months

    Provided effective support to ensure smooth running and execution of DW shows and TV programmes. Ran and established DreamWorks entertainment programme and cultivated solid relationship with Cruise Director. Identified customer needs and assessed operational work quality by managing accurate schedules for staff. Participated in rehearsals and performances of all production shows, welcome aboard shows, farewell shows, parades, and character dining. Key Contributions: ▪ Performed show choreography in order to keep the shows at the high standard, and make sure every performers as per safety and health protocols. ▪ Arranged and highlighted to uphold the company’s core values in all facets of work; friendly, passionate, and committed. ▪ Sustained confidentiality of proprietary information and protected company assets. ▪ Reinforced co-workers, treat with dignity and respect, and led team to influence common goals. ▪ Support all co-workers and treat them with dignity and respect. Support.

  • International Entertainment Manager

    Royal Caribbean International - Miami, FL, United States

    Tourism
    April 2012 - September 2012 · 6 months

    Headed wide spectrum of international entertainment operations associated with on-board the vessel with a keen focus on gaining maximum organisational progress. Assessed needs of voyage’s adult and family activity programme and tracked guest comments in conjunction with Cruise Director on the international approaches. Devised entertainment revision and improvements compatible based on weather conditions, demographics, and international guest mix. Key Contributions: ▪ Enabled the attainment of set and bottom-line targets and management of expenses by developing and creating programme within international demographics. ▪ Boosted guest knowledge related to TV, decorations, costumes, and music through formulation and integration of all departments and product offerings.

Education

  • Level 3 diploma in Personal Trainer

    Train Fitness Centre - London, United Kingdom

    February 2014 - April 2017

  • Diploma in Languages

    Liceo - Enna, Italy

    September 2000 - June 2005

Languages

  • Italian
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Character Perfomer
  • Cruise Industry
  • dancer
  • Entertainment
  • Fitness Training
  • Host
  • Managment
  • Percussionist
  • Presenter
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