Andrea Nicole Fredriksson

Andrea Nicole Fredriksson

Front desk Agent at Relais & Châteaux Caesar Augustus Hotel
Lives in Castelfalfi, Italy
over 6 months ago

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Refined and engaging guest-relations agent experienced in 5 stars and luxury hotels and resorts, with organisational skills acquired also in the field of art. Adept at handling heavy workloads and at meeting strict deadlines while ensuring excellent performance and constantly portraying a highly professional image of the hotel. Commercially minded, with tact and empathic attitude toward colleagues and customers, as well as passionate about maintaining high standards of hospitality services.
I wish to work for an ambitious hotel where I can continue increasing my work experience and abilities, in order to develop my career with engagement, confidence and enthusiasm. I therefore wish to work in an assertive and professional goal-oriented team that can achieve significant results in terms of efficiency, effectiveness and customer satisfaction.

Experience

  • Front desk Agent

    Relais & Châteaux Caesar Augustus Hotel - Capri, Italy

    Front Office reception
    April 2017 - Now · 1 year and 8 months

    - Greet all guests with introduction to the property and its owners; coordination of arrivals and departures shuttle service; assist guests through e-mail and telephone. Handle “walked” guests, early check-in and late check-out; conduct group check-ins/outs; accommodate room changes; issue safe deposit boxes to guests and ensure security of keys - Review procedures and documents; cashier, process invoices, receipts and outstanding payments; ensure accuracy of contracted monies and keep bank secure at all times. Ensure all relevant paperwork and checklist have been completed in order to guarantee a smooth handover at the end of the shift; document all guest requests, complaints or problems - Maximise sales revenues through up selling, sales of wellness products and treatments, as well as exclusive dining locations; coordination of daily leisure activities taking place within the property; management of external groups in occasion of exclusive events; support to the Conciergerie department

  • Personal Assistant to CEO

    Castelfalfi Toscana Resort – TUI Blue Selection - Castelfalfi, Italy

    Rooms division
    December 2017 - March 2018 · 4 months

    - Assistance to the CEO in every field. Filter and intermediary position within management processes and relations between the CEO and heads of departments. Reception of outside contractors and managers - Regulating the flow of communication, managing email in-boxes and paper correspondence; managing the CEO’s personal and business calendar; arranging business trips and meetings, preparing documents, researches, writing reports and announcements - Monitoring the state of progress of the estate - Handling and filing paperworks; conducting general secretariat activities and dealing with secretary´s office deadlines

  • Front desk / Guest relations agent

    Castello di Velona Resort, Thermal Spa & Winery - Small Luxury Hotels od the World - Pisa, Italy

    Front Office reception
    July 2016 - January 2017 · 7 months

    - Check-in & check-out operations including management of outstanding payments; verify and manage reservation procedures as well as service orders; document and confirm reservations and cancellations; block rooms in the PMS and follow through depending on specific requirements; resolve discrepancies on the room status report with Housekeeping and communicate with different departments and managers - Assist guests before arrival by e-mail and telephone; assist guests at the hotel explaining hotel facilities and accommodation; deal with guests´ enquiries and complaints in a professional manner and ensuring quality standards - Support the Spa secretariat; coordinate daily wine tastings; organize leisure and cultural activities outside the property, meeting preferences and adapting to guests' prearranged schedules, following up with a consecutive assistance

  • Guest relations agent

    Rosewood Castiglion del Bosco - Pisa, Italy

    Back Office
    February 2016 - July 2016 · 6 months

    - Access all functions of computer system as well as mail box; process guests' and departments' e-mails - Calculate daily and monthly revenues and targets; generate, print and distribute daily and weekly reports - Update suppliers' job agreements - Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information; maintain guest history files on all guests - Communicate VIP arrivals and pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery); communicate services and amenities of the hotel to guests - Advise guest of any messages, mail, faxes, etc. received for them; anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day; dispatcher - Assist guests during the pre-arrival phase and once on property; sales of transportation services, wellness products, leisure and cultural activities, following specific sales & marketing strategies - Adhere to company policies and follow department service standards and procedures

Education

  • 3-year bachelor’s degree in linguistic and cultural mediation in the field of tourism

    Università per Stranieri di Siena - Siena, Italy

    August 2008 - November 2013

    Specific areas of study and interest: – international relations at both interpersonal and organisational levels – documentary research in national and international settings – drafting of texts (in Italian and other languages) such as memoranda, reports, minutes and correspondence, as well as specialised translations of an economic, legal, sociological or cultural nature (tourism- and art-related publishing)

Languages

  • Italian
    Native or fluent
    100%
  • Swedish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • French
    Limited working
    40%

Skills

  • Can handle high pressure
  • Commercially minded
  • Confident and tactful
  • Continouos improvement
  • Empathic
  • Engaging and motivated
  • Handling guest
  • High quality standard
  • Passionate and determined
  • People leadership
  • Strong guest care
  • Support team
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Mahmoud Mheize
Front office assistant manager at Hyatt Hotels
Apostolos Keramidas
Barista at Häagen-Dazs
View 4 connections
Following
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Baglioni Hotels
Milan, Italy
Other members
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